Compare AnswerDash vs LiveAgent

See this
comparison of AnswerDash vs. LiveAgent
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. LiveAgent rates 4.5/5 stars with 1,012 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
All-inclusive
$39/month
User Seat
 
Ticket+Chat
$29/month
User Seat
 
Ticket
$15/month
User Seat
 
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$15/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.8
Ease of Use
Ease of Use
8.0
9.0
Ease of Setup
Ease of Setup
7.4
8.7
Ease of Admin
Ease of Admin
8.5
8.9
Quality of Support
Quality of Support
8.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.9
9.1
Product Direction (% positive)
Product Direction (% positive)
6.7
9.0
Meets Requirements
AnswerDash
8.3
LiveAgent
8.8
Ease of Use
AnswerDash
8.0
LiveAgent
9.0
Ease of Setup
AnswerDash
7.4
LiveAgent
8.7
Ease of Admin
AnswerDash
8.5
LiveAgent
8.9
Quality of Support
AnswerDash
8.9
LiveAgent
9.1
Ease of Doing Business With
AnswerDash
8.9
LiveAgent
9.1
Product Direction (% positive)
AnswerDash
6.7
LiveAgent
9.0

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
LiveAgent
9.1
Searchable Articles
AnswerDash
Not enough data available
LiveAgent
9.0
Community Forums
AnswerDash
Not enough data available
LiveAgent
8.9
Interactive FAQs & Forums
AnswerDash
Not enough data available
LiveAgent
8.9
Interaction
Web Portals
AnswerDash
Not enough data available
LiveAgent
9.0
Forum to Reponse
AnswerDash
Not enough data available
LiveAgent
9.1
Tickets and Tagging
AnswerDash
Not enough data available
LiveAgent
9.2
Live Chat
AnswerDash
Not enough data available
LiveAgent
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
25.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
13.2%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
LiveAgent
Small-Business
61.8%
Mid-Market
25.0%
Enterprise
13.2%

Reviewers' Industry

 
Information Technology and Services
21.4%
Information Technology and Services
12.8%
 
Marketing and Advertising
14.3%
Computer Software
7.1%
 
Computer Software
14.3%
Internet
5.7%
 
Telecommunications
7.1%
Retail
5.0%
 
Printing
7.1%
Marketing and Advertising
3.9%
 
Other
35.7%
Other
65.4%
AnswerDash
Information Technology and Services
21.4%
Marketing and Advertising
14.3%
Computer Software
14.3%
Telecommunications
7.1%
Printing
7.1%
Other
35.7%
LiveAgent
Information Technology and Services
12.8%
Computer Software
7.1%
Internet
5.7%
Retail
5.0%
Marketing and Advertising
3.9%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

Screenshots

 
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Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

AnswerDash
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
AnswerDash
No downloads provided
LiveAgent
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