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Compare AnswerDash, Jira Service Desk, and Freshservice

Pricing

 
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.5
8.8
Ease of Use
Ease of Use
8.0
7.8
9.3
Ease of Setup
Ease of Setup
7.4
7.3
8.9
Ease of Admin
Ease of Admin
8.5
7.4
9.0
Quality of Support
Quality of Support
8.9
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.9
9.4
Meets Requirements
AnswerDash
8.3
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
AnswerDash
8.0
Jira Service Desk
7.8
Freshservice
9.3
Ease of Setup
AnswerDash
7.4
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
AnswerDash
8.5
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
AnswerDash
8.9
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
AnswerDash
8.9
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
AnswerDash
6.7
Jira Service Desk
7.9
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.1%
20.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
40.3%
60.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
43.6%
19.0%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%
Freshservice
Small-Business
20.9%
Mid-Market
60.1%
Enterprise
19.0%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Information Technology and Services
28.5%
Information Technology and Services
21.4%
 
Information Technology and Services
20.0%
Computer Software
15.1%
Education Management
5.5%
 
Computer Software
13.3%
Internet
6.1%
Hospital & Health Care
4.6%
 
Telecommunications
6.7%
Telecommunications
4.3%
Construction
3.7%
 
Printing
6.7%
Financial Services
4.3%
Computer Software
3.7%
 
Other
33.3%
Other
41.7%
Other
61.0%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Freshservice
Information Technology and Services
21.4%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Internet

Where do I start that the thing is super complicated to use that everything is a locked down setting. It's not intuitive at all. I understand this tool is for software developers but other people in the org need to use it as well. Also some things you...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Jean G.
Administrator in Aviation & Aerospace

Nothing really. Kind of sucks that some of the useful features were on the paid only side of the ticketing system but it's normal.

Screenshots

 
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Videos

 No videos providedNo videos provided
AnswerDash
No videos provided
Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
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