Compare AnswerDash, HubSpot Service Hub, and Zendesk Support

Pricing

 
Service Hub Enterprise
$1,200
/month
Essential
$5
/month
 
Service Hub Professional
$400
/month
Team
$19
/month
 
Service Hub Starter
$50
/month
Professional
$49
/month
 
Service Hub Free
$0
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
AnswerDash
Free Trial Unavailable
HubSpot Service Hub
Service Hub Enterprise
$1,200/month
Service Hub Professional
$400/month
Service Hub Starter
$50/month
Service Hub Free
$0
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
9.0
8.7
Ease of Use
Ease of Use
8.0
9.0
8.6
Ease of Setup
Ease of Setup
7.4
8.3
8.2
Ease of Admin
Ease of Admin
8.5
8.3
8.3
Quality of Support
Quality of Support
8.9
8.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
6.7
10.0
7.6
Meets Requirements
AnswerDash
8.3
HubSpot Service Hub
9.0
Zendesk Support
8.7
Ease of Use
AnswerDash
8.0
HubSpot Service Hub
9.0
Zendesk Support
8.6
Ease of Setup
AnswerDash
7.4
HubSpot Service Hub
8.3
Zendesk Support
8.2
Ease of Admin
AnswerDash
8.5
HubSpot Service Hub
8.3
Zendesk Support
8.3
Quality of Support
AnswerDash
8.9
HubSpot Service Hub
8.7
Zendesk Support
8.3
Ease of Doing Business With
AnswerDash
8.9
HubSpot Service Hub
9.0
Zendesk Support
8.4
Product Direction (% positive)
AnswerDash
6.7
HubSpot Service Hub
10.0
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
HubSpot Service Hub
8.5
Zendesk Support
8.6
Searchable Articles
AnswerDash
Not enough data available
HubSpot Service Hub
8.5
Zendesk Support
8.6
Community Forums
AnswerDash
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Interactive FAQs & Forums
AnswerDash
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.3
Interaction
Web Portals
AnswerDash
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6
Forum to Reponse
AnswerDash
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
AnswerDash
Not enough data available
HubSpot Service Hub
8.7
Zendesk Support
8.9
Live Chat
AnswerDash
Not enough data available
HubSpot Service Hub
Not enough data available
Zendesk Support
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
65.5%
38.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
31.0%
45.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
3.4%
16.7%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
HubSpot Service Hub
Small-Business
65.5%
Mid-Market
31.0%
Enterprise
3.4%
Zendesk Support
Small-Business
38.1%
Mid-Market
45.1%
Enterprise
16.7%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Marketing and Advertising
19.4%
Computer Software
17.5%
 
Information Technology and Services
20.0%
Telecommunications
8.3%
Information Technology and Services
15.2%
 
Computer Software
13.3%
Mechanical or Industrial Engineering
5.6%
Internet
9.9%
 
Telecommunications
6.7%
Legal Services
5.6%
Marketing and Advertising
4.7%
 
Printing
6.7%
Education Management
5.6%
Retail
3.5%
 
Other
33.3%
Other
55.6%
Other
49.2%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
HubSpot Service Hub
Marketing and Advertising
19.4%
Telecommunications
8.3%
Mechanical or Industrial Engineering
5.6%
Legal Services
5.6%
Education Management
5.6%
Other
55.6%
Zendesk Support
Computer Software
17.5%
Information Technology and Services
15.2%
Internet
9.9%
Marketing and Advertising
4.7%
Retail
3.5%
Other
49.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

G2 User

How easily I can find customers and tickets

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

HubSpot Service Hub
Most Helpful Favorable Review
G2 User

How easily I can find customers and tickets

Most Helpful Critical Review
G2 User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Downloads

 No downloads providedNo downloads providedNo downloads provided
AnswerDash
No downloads provided
HubSpot Service Hub
No downloads provided
Zendesk Support
No downloads provided
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