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Compare AnswerDash and HappyFox Help Desk

See this
side-by-side comparison of AnswerDash vs. HappyFox Help Desk
based on preference data from user reviews. AnswerDash rates 4.3/5 stars with 16 reviews. By contrast, HappyFox Help Desk rates 4.6/5 stars with 118 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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AnswerDash
AnswerDash
(16)
4.3 out of 5
AnswerDash
HappyFox Help Desk
HappyFox Help Desk
(118)
4.6 out of 5
HappyFox Help Desk
Optimized for quick response
Star Rating
AnswerDash
AnswerDash
HappyFox Help Desk
HappyFox Help Desk
Market Segments
AnswerDash
AnswerDash
Small-Business (40.0% of reviews)
HappyFox Help Desk
HappyFox Help Desk
Small-Business (45.8% of reviews)
Entry Level Price
AnswerDash
AnswerDash
No pricing information available
HappyFox Help Desk
HappyFox Help Desk
$29/agent /mo

AnswerDash vs HappyFox Help Desk

When assessing the two solutions, reviewers found HappyFox Help Desk easier to use, set up, and administer. Reviewers also preferred doing business with HappyFox Help Desk overall.

  • Reviewers felt that HappyFox Help Desk meets the needs of their business better than AnswerDash.
  • When comparing quality of ongoing product support, reviewers felt that HappyFox Help Desk is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of HappyFox Help Desk over AnswerDash.
Categories
Shared Categories
AnswerDash
AnswerDash
HappyFox Help Desk
HappyFox Help Desk
AnswerDash and HappyFox Help Desk are categorized as Customer Self-Service
Unique Categories
AnswerDash
AnswerDash has no unique categories
HappyFox Help Desk
HappyFox Help Desk is categorized as Help Desk
Pricing
AnswerDash
AnswerDash Pricing
Free Trial Unavailable
HappyFox Help Desk
HappyFox Help Desk Pricing
Mighty
$29/agent /mo
Enterprise
$69/agent /mo
Fantastic
$49/agent /mo
Enterprise Plus
$89/agent /mo
Unlimited Agents
$1499/mo
Free Trial
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Ratings
Meets Requirements
AnswerDash
AnswerDash
8.4
Responses: 15
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 111
Ease of Use
AnswerDash
AnswerDash
8.1
Responses: 15
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 111
Ease of Setup
AnswerDash
AnswerDash
7.4
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
8.9
Responses: 82
Ease of Admin
AnswerDash
AnswerDash
8.5
Responses: 13
HappyFox Help Desk
HappyFox Help Desk
9.1
Responses: 81
Quality of Support
AnswerDash
AnswerDash
9.0
Responses: 15
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 106
Ease of Doing Business With
AnswerDash
AnswerDash
8.9
Responses: 14
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 78
Product Direction (% positive)
AnswerDash
AnswerDash
6.9
Responses: 15
HappyFox Help Desk
HappyFox Help Desk
9.3
Responses: 112
Features
Knowledge Share
Knowledge Base
AnswerDash
AnswerDash
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
8.6
Responses: 23
Searchable Articles
AnswerDash
AnswerDash
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
8.8
Responses: 21
Community Forums
AnswerDash
AnswerDash
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
6.1
Responses: 6
Interactive FAQs & Forums
AnswerDash
AnswerDash
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
6.9
Responses: 6
Interaction
Web Portals
AnswerDash
AnswerDash
Feature Not Available
HappyFox Help Desk
HappyFox Help Desk
7.7
Responses: 10
Forum to Reponse
AnswerDash
AnswerDash
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
8.2
Responses: 22
Tickets and Tagging
AnswerDash
AnswerDash
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
9.2
Responses: 28
Live Chat
AnswerDash
AnswerDash
Not enough data available
HappyFox Help Desk
HappyFox Help Desk
7.9
Responses: 17
Reviewers' Company Size
Reviewers of both AnswerDash and HappyFox Help Desk were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
AnswerDash
AnswerDash
40.0%
HappyFox Help Desk
HappyFox Help Desk
45.8%
Mid-Market
(51-1000 emp.)
AnswerDash
AnswerDash
33.3%
HappyFox Help Desk
HappyFox Help Desk
39.3%
Enterprise
(> 1000 emp.)
AnswerDash
AnswerDash
26.7%
HappyFox Help Desk
HappyFox Help Desk
15.0%
Reviewers' Industry
AnswerDash
AnswerDash Industry
Information Technology and Services
20.0%
Non-Profit Organization Management
13.3%
Marketing and Advertising
13.3%
Computer Software
13.3%
Telecommunications
6.7%
Other
33.3%
HappyFox Help Desk
HappyFox Help Desk Industry
Information Technology and Services
14.7%
Computer Software
10.3%
Higher Education
5.2%
Real Estate
4.3%
Consumer Goods
4.3%
Other
61.2%
Reviews
Most Helpful Favorable Review
AnswerDash
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

HappyFox Help Desk
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
AnswerDash
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

HappyFox Help Desk
GM
Administrator in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Discussions
AnswerDash
AnswerDash Discussions
Monty the Mongoose crying
AnswerDash has no discussions with answers
HappyFox Help Desk
HappyFox Help Desk Discussions
Monty the Mongoose crying
HappyFox Help Desk has no discussions with answers
Screenshots
AnswerDash
AnswerDash Screenshots
HappyFox Help Desk
HappyFox Help Desk Screenshots
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