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Compare AnswerDash, EasyVista, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.4
Ease of Use
Ease of Use
8.0
6.9
7.4
Ease of Setup
Ease of Setup
7.4
7.1
7.2
Ease of Admin
Ease of Admin
8.5
7.5
7.8
Quality of Support
Quality of Support
8.9
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.8
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
ServiceNow
8.4
Ease of Use
AnswerDash
8.0
EasyVista
6.9
ServiceNow
7.4
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
ServiceNow
7.2
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
ServiceNow
7.8
Quality of Support
AnswerDash
8.9
EasyVista
7.7
ServiceNow
7.9
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
ServiceNow
8.1
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
78.8%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
27.6%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Hospital & Health Care
7.5%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Higher Education
7.5%
 
Telecommunications
6.7%
Insurance
6.6%
Computer Software
6.7%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
6.1%
 
Other
33.3%
Other
56.0%
Other
44.5%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Higher Education

Hard to learn and use the administrator interface

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Higher Education

Hard to learn and use the administrator interface

ServiceNow
Most Helpful Favorable Review
G2 User in Computer Software

- Organized ticketing queue - Automated email mechanism - Priority based suggestions - ETA alerts - Enhanced knowledge management associated with tickets

Most Helpful Critical Review
Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

ServiceNow
No videos provided

Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
ServiceNow
No downloads provided
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