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Compare AnswerDash, EasyVista, and Samanage

Pricing

 
TEAM
$29
per month
 
BUSINESS
$59
per month
 
PROFESSIONAL
$79
per month
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.6
Ease of Use
Ease of Use
8.0
6.9
9.0
Ease of Setup
Ease of Setup
7.4
7.1
8.7
Ease of Admin
Ease of Admin
8.5
7.5
8.9
Quality of Support
Quality of Support
8.9
7.7
9.0
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
9.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
9.2
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Samanage
8.6
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Samanage
9.0
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Samanage
8.7
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Samanage
8.9
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Samanage
9.0
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Samanage
9.1
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Samanage
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
70.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
23.6%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Samanage
Small-Business
6.3%
Mid-Market
70.1%
Enterprise
23.6%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
12.1%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Hospital & Health Care
10.6%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Higher Education
5.8%
 
Telecommunications
6.7%
Insurance
6.6%
Education Management
5.2%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.7%
 
Other
33.3%
Other
56.0%
Other
61.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Samanage
Information Technology and Services
12.1%
Hospital & Health Care
10.6%
Higher Education
5.8%
Education Management
5.2%
Financial Services
4.7%
Other
61.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User

You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Samanage
Most Helpful Favorable Review
Steven H.
Administrator in Retail

The Workflow engine is great and they are in the process of making it even better. The Asset management portion functions smoothly and the utility was easy to push out via GPO. The setup of the product is what sells it. Very easy to setup every function,...

Most Helpful Critical Review
G2 User

You can request things, but they often say it is on their 'roadmap.' There is no way to uninstall the Samanage Agent remotely. Even if you delete them out of inventory, they can check themselves in, and you get charged per unit.

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

AnswerDash
No downloads provided
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