Compare AnswerDash, EasyVista, Jira Service Desk, and Spiceworks Help Desk

Pricing

 
GET STARTED
$10
/month
YOU HOST IT
Free
 
FOR GROWING TEAMS
$20
/agent/month
Spiceworks Hosts It
Free
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Spiceworks Help Desk
YOU HOST IT
Free
Spiceworks Hosts It
Free
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
8.6
Ease of Use
Ease of Use
8.0
6.9
7.9
8.7
Ease of Setup
Ease of Setup
7.4
7.1
7.3
8.7
Ease of Admin
Ease of Admin
8.5
7.5
7.4
8.7
Quality of Support
Quality of Support
8.9
7.7
8.0
8.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
8.9
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.9
8.1
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
Spiceworks Help Desk
8.6
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.9
Spiceworks Help Desk
8.7
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
Spiceworks Help Desk
8.7
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
Spiceworks Help Desk
8.7
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
Spiceworks Help Desk
8.4
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
Spiceworks Help Desk
8.9
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.9
Spiceworks Help Desk
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.2%
22.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.1%
65.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
43.7%
12.9%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
Spiceworks Help Desk
Small-Business
22.1%
Mid-Market
65.1%
Enterprise
12.9%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.4%
Information Technology and Services
21.2%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.3%
Education Management
7.3%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.0%
Higher Education
5.8%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.3%
Hospital & Health Care
5.2%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.3%
Computer Software
3.2%
 
Other
33.3%
Other
56.0%
Other
41.7%
Other
57.3%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Spiceworks Help Desk
Information Technology and Services
21.2%
Education Management
7.3%
Higher Education
5.8%
Hospital & Health Care
5.2%
Computer Software
3.2%
Other
57.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User

The Flow of the processes are little bit confuse

G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

Albert D.
User in Information Technology and Services

Sometimes the colors do clash and are a bit too bright.

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User

The Flow of the processes are little bit confuse

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
G2 User in Financial Services

Perhaps our implementation isn't optimized, but I don't like the fact that you have to use filters to sift through the data. As for components, there needs to be multiple levels of problem types, to be able differentiate between requests and problems. Then...

Spiceworks Help Desk
Most Helpful Favorable Review
Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Albert D.
User in Information Technology and Services

Sometimes the colors do clash and are a bit too bright.

Screenshots

 
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5

Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
Spiceworks Help Desk
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
Spiceworks Help Desk
No downloads provided
Ask AnswerDash a QuestionContact AnswerDashAsk EasyVista a QuestionContact EasyVistaAsk Jira Service Desk a QuestionContact Jira Service DeskRequest More InformationRequest More Information