Compare AnswerDash, EasyVista, Jira Service Desk, and Freshservice

Pricing

 
GET STARTED
$10
/month
BLOSSOM
$19
/agent/month billed yearly
 
FOR GROWING TEAMS
$20
/agent/month
GARDEN
$49
/agent/month billed yearly
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
8.8
Ease of Use
Ease of Use
8.0
6.9
7.9
9.3
Ease of Setup
Ease of Setup
7.4
7.1
7.3
8.9
Ease of Admin
Ease of Admin
8.5
7.5
7.4
9.0
Quality of Support
Quality of Support
8.9
7.7
8.0
9.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
9.1
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.9
9.3
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
Freshservice
8.8
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.9
Freshservice
9.3
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
Freshservice
8.9
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
Freshservice
9.0
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
Freshservice
9.2
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
Freshservice
9.1
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.9
Freshservice
9.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.2%
20.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.1%
60.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
43.7%
19.7%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
Freshservice
Small-Business
20.4%
Mid-Market
60.0%
Enterprise
19.7%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.4%
Information Technology and Services
21.1%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.3%
Education Management
5.6%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.0%
Hospital & Health Care
4.6%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.3%
Construction
3.9%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.3%
Computer Software
3.7%
 
Other
33.3%
Other
56.0%
Other
41.7%
Other
61.0%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
Freshservice
Information Technology and Services
21.1%
Education Management
5.6%
Hospital & Health Care
4.6%
Construction
3.9%
Computer Software
3.7%
Other
61.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

 
AnswerDash
Most Helpful Favorable Review
Eric G.
Administrator in Marketing and Advertising

AnswerDash makes it easy to quickly add Q&As to new sites. Adding and managing new Q&As is easy and fast. The ZenDesk app is a great way to encourage continued adoption by our customer service team but I can also quickly review Q&As in the AnswerDash...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Defense & Space

The interface is not intuitive. Training is required in order to understand how to move Incidents and Service Requests to the technicians that need them. Search features are poor.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Danny H.
Consultant

Searching for existing resolution to existing ticket can be a challenge if one is not shown for the first time how to do so.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Raul U.
Administrator

1) We need an CMDB highly integrated with AWS, Azure and GCP and easily to read, manage. Today, AWS integration exists but all the information about IaaS resources are difficult to read it and manage because doesn't integrated with company and contacts...

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
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