Compare AnswerDash, EasyVista, Jira Service Desk, and BMC Remedy

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
8.0
Ease of Use
Ease of Use
8.0
6.9
7.9
7.1
Ease of Setup
Ease of Setup
7.4
7.1
7.3
6.9
Ease of Admin
Ease of Admin
8.5
7.5
7.4
7.2
Quality of Support
Quality of Support
8.9
7.7
8.0
7.4
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
7.9
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.9
5.9
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
BMC Remedy
8.0
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.9
BMC Remedy
7.1
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
BMC Remedy
6.9
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
BMC Remedy
7.2
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
BMC Remedy
7.4
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
BMC Remedy
7.9
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.9
BMC Remedy
5.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.2%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.1%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
43.7%
74.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.2%
Mid-Market
40.1%
Enterprise
43.7%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.6%
Enterprise
74.3%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.4%
Information Technology and Services
32.3%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.3%
Telecommunications
9.3%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.0%
Hospital & Health Care
6.1%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.3%
Higher Education
4.3%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.3%
Computer Software
4.3%
 
Other
33.3%
Other
56.0%
Other
41.7%
Other
43.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%
BMC Remedy
Information Technology and Services
32.3%
Telecommunications
9.3%
Hospital & Health Care
6.1%
Higher Education
4.3%
Computer Software
4.3%
Other
43.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

G2 User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Hospital & Health Care

ESM is not very intuitive and takes training to be able to use.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Financial Services

software sometimes buggy. you don't get notifications as expected when following certain work flows.

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos providedNo videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided
BMC Remedy
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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