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Compare AnswerDash, EasyVista, and Jira Service Desk

Pricing

 
GET STARTED
$10
/month
 
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial Unavailable
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.5
Ease of Use
Ease of Use
8.0
6.9
7.8
Ease of Setup
Ease of Setup
7.4
7.1
7.3
Ease of Admin
Ease of Admin
8.5
7.5
7.4
Quality of Support
Quality of Support
8.9
7.7
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.9
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Jira Service Desk
8.5
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Jira Service Desk
7.8
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Jira Service Desk
7.3
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Jira Service Desk
7.4
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Jira Service Desk
8.0
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Jira Service Desk
8.2
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Jira Service Desk
7.9

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
EasyVista
Not enough data available
Jira Service Desk
8.1
Searchable Articles
AnswerDash
Not enough data available
EasyVista
Not enough data available
Jira Service Desk
8.0
Community Forums
AnswerDash
Not enough data available
EasyVista
Not enough data available
Jira Service Desk
8.0
Interactive FAQs & Forums
AnswerDash
Not enough data available
EasyVista
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
AnswerDash
Not enough data available
EasyVista
6.3
Jira Service Desk
8.1
Forum to Reponse
AnswerDash
Not enough data available
EasyVista
Not enough data available
Jira Service Desk
8.1
Tickets and Tagging
AnswerDash
Not enough data available
EasyVista
6.2
Jira Service Desk
8.7
Live Chat
AnswerDash
Not enough data available
EasyVista
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
43.6%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.3%
Enterprise
43.6%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
28.5%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Computer Software
15.1%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Internet
6.1%
 
Telecommunications
6.7%
Insurance
6.6%
Telecommunications
4.3%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
4.3%
 
Other
33.3%
Other
56.0%
Other
41.7%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Jira Service Desk
Information Technology and Services
28.5%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

G2 User in Computer Games

there is nothing i really dont dont like about it...

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

 
AnswerDash
Most Helpful Favorable Review
Dan M.
Executive Sponsor in Printing

AnswerDash has all the features we needed in a contextual self-service support widget: • Help centre synchronisation – our Zendesk content was easy to sync with AnswerDash • Easy customisation tools – matching our brand colours and fonts was easy with...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 User in Computer Games

there is nothing i really dont dont like about it...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
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