Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare AnswerDash, EasyVista, Freshservice, and Jira Service Desk

Pricing

 
BLOSSOM
$19
/agent/month billed yearly
GET STARTED
$10
/month
 
GARDEN
$49
/agent/month billed yearly
FOR GROWING TEAMS
$20
/agent/month
 
ESTATE
$79
/agent/month billed yearly
 
FOREST
$99
/agent billed yearly
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.8
8.5
Ease of Use
Ease of Use
8.0
6.9
9.3
7.8
Ease of Setup
Ease of Setup
7.4
7.1
8.9
7.3
Ease of Admin
Ease of Admin
8.5
7.5
9.0
7.4
Quality of Support
Quality of Support
8.9
7.7
9.2
8.0
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
9.1
8.2
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
9.4
7.8
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Freshservice
8.8
Jira Service Desk
8.5
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Freshservice
9.3
Jira Service Desk
7.8
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Freshservice
8.9
Jira Service Desk
7.3
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Freshservice
9.0
Jira Service Desk
7.4
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Freshservice
9.2
Jira Service Desk
8.0
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Freshservice
9.1
Jira Service Desk
8.2
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Freshservice
9.4
Jira Service Desk
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
20.8%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
60.0%
40.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
19.2%
43.5%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Freshservice
Small-Business
20.8%
Mid-Market
60.0%
Enterprise
19.2%
Jira Service Desk
Small-Business
16.1%
Mid-Market
40.4%
Enterprise
43.5%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
21.3%
Information Technology and Services
28.4%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Education Management
5.7%
Computer Software
15.1%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Hospital & Health Care
4.6%
Internet
6.1%
 
Telecommunications
6.7%
Insurance
6.6%
Construction
3.7%
Telecommunications
4.3%
 
Printing
6.7%
Government Administration
5.5%
Computer Software
3.7%
Financial Services
4.3%
 
Other
33.3%
Other
56.0%
Other
60.9%
Other
41.8%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Freshservice
Information Technology and Services
21.3%
Education Management
5.7%
Hospital & Health Care
4.6%
Construction
3.7%
Computer Software
3.7%
Other
60.9%
Jira Service Desk
Information Technology and Services
28.4%
Computer Software
15.1%
Internet
6.1%
Telecommunications
4.3%
Financial Services
4.3%
Other
41.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
G2 User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

No videos provided
AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Freshservice
Jira Service Desk
No videos provided

Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
Jira Service Desk
No downloads provided
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