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Compare AnswerDash, EasyVista, and Cherwell Service Management

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
EasyVista
Free Trial
Cherwell Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
8.1
8.2
Ease of Use
Ease of Use
8.0
6.9
7.7
Ease of Setup
Ease of Setup
7.4
7.1
7.4
Ease of Admin
Ease of Admin
8.5
7.5
8.2
Quality of Support
Quality of Support
8.9
7.7
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.1
8.8
Product Direction (% positive)
Product Direction (% positive)
6.7
7.7
7.8
Meets Requirements
AnswerDash
8.3
EasyVista
8.1
Cherwell Service Management
8.2
Ease of Use
AnswerDash
8.0
EasyVista
6.9
Cherwell Service Management
7.7
Ease of Setup
AnswerDash
7.4
EasyVista
7.1
Cherwell Service Management
7.4
Ease of Admin
AnswerDash
8.5
EasyVista
7.5
Cherwell Service Management
8.2
Quality of Support
AnswerDash
8.9
EasyVista
7.7
Cherwell Service Management
8.3
Ease of Doing Business With
AnswerDash
8.9
EasyVista
8.1
Cherwell Service Management
8.8
Product Direction (% positive)
AnswerDash
6.7
EasyVista
7.7
Cherwell Service Management
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
9.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
26.3%
22.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
28.6%
65.8%
68.3%
AnswerDash
Small-Business
42.9%
Mid-Market
28.6%
Enterprise
28.6%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%
Cherwell Service Management
Small-Business
9.5%
Mid-Market
22.2%
Enterprise
68.3%

Reviewers' Industry

 
Marketing and Advertising
20.0%
Higher Education
14.3%
Information Technology and Services
15.9%
 
Information Technology and Services
20.0%
Information Technology and Services
9.9%
Hospital & Health Care
11.0%
 
Computer Software
13.3%
Hospital & Health Care
7.7%
Higher Education
9.7%
 
Telecommunications
6.7%
Insurance
6.6%
Government Administration
9.7%
 
Printing
6.7%
Government Administration
5.5%
Financial Services
5.5%
 
Other
33.3%
Other
56.0%
Other
48.3%
AnswerDash
Marketing and Advertising
20.0%
Information Technology and Services
20.0%
Computer Software
13.3%
Telecommunications
6.7%
Printing
6.7%
Other
33.3%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%
Cherwell Service Management
Information Technology and Services
15.9%
Hospital & Health Care
11.0%
Higher Education
9.7%
Government Administration
9.7%
Financial Services
5.5%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

G2 User in Renewables & Environment

Easy of use and flexibility to quick change or adjust items with basic knowledge. While it is helpful to have an IT person do some of the design work, it is not required and you can break up the tasks to no IT employees. Dashboards for interactive reports...

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

 
AnswerDash
Most Helpful Favorable Review
G2 User in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 1 month in and our account rep is kind but not knowledgeable...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Justin M.
Consultant in Information Technology and Services

It has a browser-based User Interface, but it only works on IE. The general user experience is clunky and very tedious to get basic tasks like opening and closing tickets done.

Cherwell Service Management
Most Helpful Favorable Review
G2 User in Renewables & Environment

Easy of use and flexibility to quick change or adjust items with basic knowledge. While it is helpful to have an IT person do some of the design work, it is not required and you can break up the tasks to no IT employees. Dashboards for interactive reports...

Most Helpful Critical Review
G2 User in Online Media

The Web UI does not have all of the functionality of the native client, which might be fine for some shops, but that is becoming rare these days. In the CSR interface, you have to "Save" after every action, but in almost all cases, the Save button is at...

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

AnswerDash
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Cherwell Service Management

Find out how Cherwell Service Management helps your IT team automate routine IT service desk processes as well as partner with the business to deliver genuine value.

Downloads

 No downloads providedNo downloads provided
AnswerDash
No downloads provided
Cherwell Service Management
No downloads provided
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