AnswerDash vs Aspect CXP Pro | G2

Compare AnswerDash vs Aspect CXP Pro

See this
comparison of AnswerDash vs. Aspect CXP Pro
based on data from user reviews. AnswerDash rates 4.3/5 stars with 14 reviews. Aspect CXP Pro rates 4.4/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
AnswerDash
Free Trial Unavailable
Aspect CXP Pro
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
1.2
Ease of Use
Ease of Use
7.2
0.7
Ease of Setup
Ease of Setup
4.2
4.7
Ease of Admin
Ease of Admin
7.4
6.7
Quality of Support
Quality of Support
8.0
2.3
Ease of Doing Business With
Ease of Doing Business With
3.1
5.7
Product Direction (% positive)
Product Direction (% positive)
7.0
1.6
Meets Requirements
AnswerDash
0.3
Aspect CXP Pro
5.2
Ease of Use
AnswerDash
8.7
Aspect CXP Pro
2.6
Ease of Setup
AnswerDash
4.4
Aspect CXP Pro
4.6
Ease of Admin
AnswerDash
5.1
Aspect CXP Pro
1.2
Quality of Support
AnswerDash
6.4
Aspect CXP Pro
4.6
Ease of Doing Business With
AnswerDash
4.0
Aspect CXP Pro
7.6
Product Direction (% positive)
AnswerDash
7.0
Aspect CXP Pro
6.1

Features

Knowledge Share
Knowledge Base
AnswerDash
Not enough data available
Aspect CXP Pro
7.6
Searchable Articles
AnswerDash
Not enough data available
Aspect CXP Pro
5.2
Community Forums
AnswerDash
Not enough data available
Aspect CXP Pro
2.8
Interactive FAQs & Forums
AnswerDash
Not enough data available
Aspect CXP Pro
5.2
Interaction
Web Portals
AnswerDash
Not enough data available
Aspect CXP Pro
2.4
Forum to Reponse
AnswerDash
Not enough data available
Aspect CXP Pro
1.4
Tickets and Tagging
AnswerDash
Not enough data available
Aspect CXP Pro
5.6
Live Chat
AnswerDash
Not enough data available
Aspect CXP Pro
Not enough data available

Reviewers' Company Size

Small-Business (70 or fewer emp.)
Small-Business
(24 or fewer emp.)
81.3%
48.2%
Mid-Market (40-7042 emp.)
Mid-Market
(47-0542 emp.)
32.6%
23.7%
Enterprise (> 8071 emp.)
Enterprise
(> 6001 emp.)
68.1%
22.5%
AnswerDash
Small-Business
78.8%
Mid-Market
46.8%
Enterprise
60.5%
Aspect CXP Pro
Small-Business
31.5%
Mid-Market
87.4%
Enterprise
30.7%

Reviewers' Industry

 
Information Technology and Services
07.2%
Information Technology and Services
83.0%
 
Marketing and Advertising
23.6%
Hospital & Health Care
24.2%
 
Computer Software
51.1%
Airlines/Aviation
43.8%
 
Telecommunications
7.0%
Telecommunications
0.5%
 
Printing
3.2%
Insurance
4.2%
 
Other
28.1%
Other
03.6%
AnswerDash
Information Technology and Services
05.3%
Marketing and Advertising
73.4%
Computer Software
37.1%
Telecommunications
6.4%
Printing
1.4%
Other
47.3%
Aspect CXP Pro
Information Technology and Services
86.1%
Hospital & Health Care
23.3%
Airlines/Aviation
75.8%
Telecommunications
5.6%
Insurance
4.1%
Other
33.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Administrator in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Most Helpful Critical Review
Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 5 month in and our account rep is kind but not knowledgeable...

Executive Sponsor

Flexibility and compatibility of the product

 
AnswerDash
Most Helpful Favorable Review
Administrator in Internet

I very much liked the direct integration with Zendesk. I was hesitant about having to manage and interact with both Zendesk and AnswerDash separately, but these fears were assuaged fast. Our users also appreciated the 'ask another question' feature within...

Most Helpful Critical Review
Hannah G.
Administrator in Computer Software

I dislike that the integration between zopim and chat isn's as smooth as I would like. We have multiple website and set up has been very difficult and time consuming. We switched account managers 8 month in and our account rep is kind but not knowledgeable...

Aspect CXP Pro
Most Helpful Favorable Review
User

The CXP is a great choice. It streamlines the process of designing, developing and deploying self service across all our multiple communications channels.

Most Helpful Critical Review
Executive Sponsor

Flexibility and compatibility of the product

Screenshots

 
4 of 2
4 of 1
1 of 7
AnswerDash
Aspect CXP Pro

Downloads

  No downloads provided No downloads provided
AnswerDash
No downloads provided
Aspect CXP Pro
No downloads provided
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