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Compare AnswerConnect and Liveops 
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At a Glance
Market Segments
Small-Business (85.0% of reviews)
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AnswerConnect
Star Rating
(22)4.5 out of 5
Market Segments
Small-Business (85.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about AnswerConnectLiveops
Star Rating
(14)4.3 out of 5
Market Segments
Enterprise (50.0% of reviews)
Entry-Level Pricing
No pricing available
Learn more about LiveopsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that AnswerConnect excels in "Communication Skills" with a perfect score of 10.0, indicating that users appreciate the clarity and responsiveness of their communication, which is crucial for maintaining strong client relationships.
- Users report that LiveOps has a slight edge in "Expertise of Team" with a score of 8.7 compared to AnswerConnect's 8.2, suggesting that LiveOps may have more specialized knowledge in certain areas, which can be beneficial for complex projects.
- Reviewers mention that AnswerConnect's "Statement of Work" and "Best Practices" both received perfect scores of 10.0, highlighting its strong focus on thorough planning and adherence to industry standards, which users find reassuring.
- G2 users indicate that AnswerConnect's "Responsiveness" score of 9.4 is a significant advantage, as it reflects the company's commitment to timely support and issue resolution, a critical factor for small businesses needing quick assistance.
- Users on G2 note that LiveOps' "Met Deadlines" score of 10.0 is a standout feature, with many reviewers emphasizing their reliability in delivering projects on time, which is essential for maintaining client trust and satisfaction.
- Reviewers mention that while both products perform well in "Change Management Skills," AnswerConnect's score of 9.7 suggests a slightly more proactive approach to managing project changes, which can help mitigate risks during project execution.
Pricing
Entry-Level Pricing
AnswerConnect
No pricing availableLiveops
No pricing availableFree Trial
AnswerConnect
No trial information availableLiveops
No trial information availableRatings
Quality of Work
9.0
12
8.6
6
Responsiveness
9.4
12
9.2
6
Expertise of Team
8.3
12
8.6
6
Execution Ability
8.6
11
8.3
6
Communication Skills
10.0
11
9.2
6
Professionalism
9.7
11
8.9
6
Has the product been a good partner in doing business?
9.5
13
9.2
6
Features by Category
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Team Quality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AnswerConnect and Liveops are categorized as Contact Center Outsourcing Services
Unique Categories
AnswerConnect is categorized as Virtual Receptionist Services and Managed Live Chat
Liveops is categorized as Contact Center Consulting
Reviews
Reviewers' Company Size
AnswerConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Liveops
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Real Estate
19.0%
Construction
14.3%
Mental Health Care
9.5%
Legal Services
9.5%
Financial Services
9.5%
Other
38.1%
Information Technology and Services
28.6%
Food & Beverages
14.3%
Telecommunications
7.1%
Retail
7.1%
Restaurants
7.1%
Other
35.7%
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