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Compare Anaplan and Five9 Intelligent Cloud Contact Center Platform 
Featured Products
At a Glance
Market Segments
Enterprise (54.8% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Anaplan
Star Rating
(451)4.6 out of 5
Market Segments
Enterprise (54.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(594)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Five9 excels in its dialing options, particularly with its Preview Dialing (8.9) and Progressive Dialing (8.8), making it a preferred choice for businesses focused on outbound sales. In contrast, Anaplan does not offer similar dialing features, as it is primarily focused on planning and analytics.
- Reviewers mention that Anaplan shines in budget creation capabilities, especially with its Formulas (9.1) and Budget Periods (9.0), which allow for detailed financial planning. Five9, while strong in customer engagement, lacks the depth in financial planning features that Anaplan provides.
- G2 users highlight that Five9's quality of support is rated at 8.0, with users appreciating the responsiveness and helpfulness of the support team. Conversely, Anaplan's support is rated slightly higher at 8.2, indicating a more favorable experience for users needing assistance.
- Users on G2 report that Anaplan's forecasting capabilities are robust, particularly with features like Rolling Forecasts (8.9) and Historical Data (8.3), which are essential for strategic planning. Five9 does not focus on forecasting, as its primary function is in call center operations.
- Reviewers mention that Five9's omnichannel capabilities are impressive, with a high rating of 8.3, allowing businesses to engage customers across various platforms. Anaplan, while strong in planning, does not offer similar customer engagement features, making Five9 a better choice for those needing comprehensive communication tools.
- Users say that Anaplan's data integration capabilities are noteworthy, with a score of 8.0 for Integration, allowing seamless connections with other systems. In contrast, Five9's integration options are rated lower at 8.0, indicating that while it offers some integrations, it may not be as comprehensive as Anaplan's offerings.
Pricing
Entry-Level Pricing
Anaplan
Essential
Contact Us
Essential capabilities to support basic planning and modeling. Best for small, mid-market.
- Self-service connections
- Classic engine
- UX Collaboration
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Anaplan
No trial information availableFive9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.8
327
8.4
486
Ease of Use
8.7
331
8.4
495
Ease of Setup
8.1
305
8.0
353
Ease of Admin
8.4
298
8.0
298
Quality of Support
8.1
323
8.3
467
Has the product been a good partner in doing business?
8.6
291
8.6
296
Product Direction (% positive)
9.0
303
7.4
482
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
7
Not enough data
7.9
57
Not enough data
9.1
9
Not enough data
8.5
8
Not enough data
8.1
9
Not enough data
8.3
8
Dialing Options
Not enough data
8.9
144
|
Verified
Not enough data
8.8
138
|
Verified
Not enough data
6.2
7
Agent Tools
Not enough data
8.8
122
|
Verified
Not enough data
8.7
134
|
Verified
Not enough data
8.9
146
|
Verified
Automation
Not enough data
8.3
126
|
Verified
Not enough data
8.8
124
|
Verified
Not enough data
8.4
118
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.6
9
Not enough data
5.9
9
AI Capabilities - Auto Dialer
Not enough data
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Analytics
8.6
92
Not enough data
8.0
89
Not enough data
8.3
90
Not enough data
8.2
91
Not enough data
Warehouse Management
8.4
91
Not enough data
8.3
92
Not enough data
8.2
89
Not enough data
7.8
87
Not enough data
Collaborate
8.2
119
Not enough data
8.5
108
Not enough data
Logistics
7.7
96
Not enough data
8.5
98
Not enough data
8.2
98
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Budget Creation
8.5
154
Not enough data
8.8
153
Not enough data
8.8
154
Not enough data
9.1
155
Not enough data
8.7
152
Not enough data
8.9
148
Not enough data
Budget Management
8.3
147
Not enough data
8.8
146
Not enough data
7.3
145
Not enough data
Forecasting
8.5
148
Not enough data
8.9
146
Not enough data
8.8
146
Not enough data
9.0
148
Not enough data
5.5
118
Not enough data
Analytics
8.7
146
Not enough data
8.8
148
Not enough data
9.0
141
Not enough data
Agentic AI - Budgeting and Forecasting
4.4
18
Not enough data
4.9
18
Not enough data
5.6
18
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Performance
Not enough data
8.8
55
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Channels
Not enough data
8.9
226
|
Verified
Not enough data
7.5
171
|
Verified
Not enough data
7.8
168
|
Verified
Not enough data
7.4
162
|
Verified
Not enough data
7.5
171
|
Verified
Generative AI
Not enough data
6.2
58
Functions
Not enough data
8.8
254
|
Verified
Not enough data
8.8
255
|
Verified
Not enough data
8.7
230
|
Verified
Not enough data
8.1
163
|
Verified
Not enough data
8.7
193
|
Verified
Not enough data
8.8
215
|
Verified
Not enough data
8.8
209
|
Verified
Not enough data
8.6
190
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
Not enough data
8.2
229
|
Verified
Not enough data
8.7
247
|
Verified
Not enough data
8.3
261
|
Verified
Not enough data
8.7
201
|
Verified
Not enough data
8.3
172
|
Verified
Platform
8.0
70
Not enough data
7.4
66
Not enough data
6.6
72
Not enough data
7.9
77
Not enough data
7.0
64
Not enough data
7.7
69
Not enough data
7.4
69
Not enough data
7.7
79
Not enough data
8.3
73
Not enough data
7.2
69
Not enough data
Benchmarking and Equity - Compensation Management
7.3
47
Not enough data
6.5
47
Not enough data
7.8
47
Not enough data
Platform
9.2
185
Not enough data
7.7
175
Not enough data
7.6
161
Not enough data
8.7
185
Not enough data
8.7
184
Not enough data
7.5
165
Not enough data
7.8
180
Not enough data
8.2
182
Not enough data
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
Reconciliation
8.1
9
Not enough data
9.1
9
Not enough data
8.3
9
Not enough data
Reporting
8.1
9
Not enough data
6.1
9
Not enough data
7.0
9
Not enough data
Closing Process
8.1
9
Not enough data
6.7
8
Not enough data
7.5
8
Not enough data
AI - Financial Close
2.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Financial Planning
9.1
121
|
Verified
Not enough data
8.2
124
|
Verified
Not enough data
8.2
130
|
Verified
Not enough data
Agentic AI - FP&A (Financial Planning & Analysis)
4.5
23
Not enough data
5.8
26
Not enough data
Financial Insight
9.2
137
|
Verified
Not enough data
9.3
143
|
Verified
Not enough data
9.4
141
|
Verified
Not enough data
Data
7.6
135
|
Verified
Not enough data
8.0
131
|
Verified
Not enough data
7.7
124
Not enough data
6.5
127
|
Verified
Not enough data
Status Communication
7.9
128
|
Verified
Not enough data
8.6
132
|
Verified
Not enough data
8.8
137
|
Verified
Not enough data
7.9
120
|
Verified
Not enough data
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
Not enough data
8.9
93
Not enough data
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
Not enough data
9.0
96
Not enough data
8.7
100
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
57
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Resource Planning - Workforce Planning
9.2
14
Not enough data
9.5
14
Not enough data
8.9
15
Not enough data
9.3
14
Not enough data
Human Resources - Workforce Planning
7.7
14
Not enough data
8.3
14
Not enough data
7.6
13
Not enough data
6.9
12
Not enough data
Sales Performance Features - Sales Planning
8.3
34
Not enough data
9.1
34
Not enough data
8.8
33
Not enough data
9.0
35
Not enough data
9.1
36
Not enough data
8.1
38
Not enough data
9.1
37
Not enough data
Territory Management - Sales Planning
8.9
36
Not enough data
9.0
36
Not enough data
Quota & Capacity Management - Sales Planning
9.0
35
Not enough data
8.8
35
Not enough data
8.8
36
Not enough data
Agentic AI - Sales Planning
4.7
10
Not enough data
4.8
10
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
3.5
10
Not enough data
3.0
10
Not enough data
3.0
10
Not enough data
Incentives
7.0
90
|
Verified
Not enough data
6.9
88
|
Verified
Not enough data
8.3
92
|
Verified
Not enough data
8.0
84
Not enough data
Personalization
6.7
84
Not enough data
8.1
107
|
Verified
Not enough data
8.3
109
|
Verified
Not enough data
8.6
98
|
Verified
Not enough data
Administrative
8.1
104
|
Verified
Not enough data
8.2
102
|
Verified
Not enough data
6.2
83
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.2
185
Not enough data
7.7
175
Not enough data
7.6
161
Not enough data
8.7
185
Not enough data
8.7
184
Not enough data
7.5
165
Not enough data
7.8
180
Not enough data
8.2
182
Not enough data
Workforce Management Platform Features
8.4
124
Not enough data
7.2
106
Not enough data
Feature Not Available
Not enough data
7.3
104
Not enough data
7.7
105
Not enough data
7.5
99
Not enough data
8.5
119
Not enough data
Feature Not Available
Not enough data
6.4
94
Not enough data
7.2
103
Not enough data
Categories
Categories
Shared Categories
Anaplan and Five9 Intelligent Cloud Contact Center Platform share no categories
Unique Categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, Contact Center, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, Contact Center Quality Assurance, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Reviews
Reviewers' Company Size
Anaplan
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consulting
12.4%
Information Technology and Services
12.4%
Financial Services
12.4%
Management Consulting
8.2%
Computer Software
5.3%
Other
49.2%
Consumer Services
8.9%
Financial Services
8.0%
Insurance
7.1%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.3%
Alternatives
Discussions
How is anaplan different?
6 Comments
RM
Anaplan is a blank model when you start with but you can implement anything using Anaplan tool. Implementation duration can be very less in implementing in...Read more
What is anaplan software?
4 Comments
KL
Anaplan is a cloud-based planning tool designed to help organizations with integrated business planning. It allows organizations to build detailed, real-time...Read more
What database does anaplan use?
3 Comments
SK
Anaplan users Hyperblock technology for in-memory database calculations.
Some additional information is available here:...Read more
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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