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Compare Amplitude Analytics, IBM Watson Customer Experience Analytics, and Pendo

Pricing

 
Free
Free
 
Enterprise
Contact Amplitude
 
Free Trial
Free Trial
Free Trial
Amplitude Analytics
Free
Free
Enterprise
Contact Amplitude
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Pendo
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.6
8.7
Ease of Use
Ease of Use
8.6
7.3
8.3
Ease of Setup
Ease of Setup
8.4
7.8
8.4
Ease of Admin
Ease of Admin
8.6
7.7
8.6
Quality of Support
Quality of Support
8.9
7.9
9.1
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
9.5
Product Direction (% positive)
Product Direction (% positive)
9.1
8.2
9.6
Meets Requirements
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
7.6
Pendo
8.7
Ease of Use
Amplitude Analytics
8.6
IBM Watson Customer Experience Analytics
7.3
Pendo
8.3
Ease of Setup
Amplitude Analytics
8.4
IBM Watson Customer Experience Analytics
7.8
Pendo
8.4
Ease of Admin
Amplitude Analytics
8.6
IBM Watson Customer Experience Analytics
7.7
Pendo
8.6
Quality of Support
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
7.9
Pendo
9.1
Ease of Doing Business With
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
8.1
Pendo
9.5
Product Direction (% positive)
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
8.2
Pendo
9.6

Features

Metrics
Sessions - Digital Analytics
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
8.3
Pendo
8.7
Engagement
Amplitude Analytics
8.7
IBM Watson Customer Experience Analytics
7.9
Pendo
8.8
Entry and Exit Pages
Amplitude Analytics
8.1
IBM Watson Customer Experience Analytics
7.2
Pendo
8.6
Standard Event Tracking
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
8.1
Pendo
8.6
Custom Event Tracking
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
6.9
Pendo
8.6
Retention
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
7.2
Pendo
7.6
Return
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
7.2
Pendo
7.7
Conversions
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
6.7
Pendo
8.6
Funnels
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
7.5
Pendo
8.4
Reporting
Real-Time Reporting
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.3
Trending
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
8.6
Pendo
8.3
Retroactive Reporting
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
8.3
Pendo
8.8
Segmentation
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
8.1
Pendo
8.9
Mobile Reporting
Amplitude Analytics
8.5
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
7.7
Unification Across Devices
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
8.0
Pendo
8.0
Custom Reports and Dashboards
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
6.7
Pendo
7.8
Other
User Data
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
7.1
Pendo
9.3
Site Search Reporting
Amplitude Analytics
8.7
IBM Watson Customer Experience Analytics
6.4
Pendo
7.5
Load Time Monitoring
Amplitude Analytics
8.5
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
6.5
Campaign Tracking
Amplitude Analytics
8.6
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
7.0
E-Commerce
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Promotional Messages
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.9
Administration Alerts
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
6.9
Pendo
8.9
Variation Testing
A/B Testing
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Conversion Goal
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Percentage of Traffic
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.1
Confidence Level
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
7.0
Multivariate Testing
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Split URL Testing
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Build
WYSIWYG Editor
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Landing Pages
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Reporting
Segmentation
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.3
Reports and Dashboards
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
7.6
Mobile Optimization
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
Not enough data available
Personalization
Standard Targeting
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
9.2
Custom Targeting
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
9.2
Profile Storage Duration
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.9
In-Page Analytics
Click Reporting
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.5
Heat Maps
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
8.3
Session Replays
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Pendo
5.0
Administration
Performance and Reliability
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
6.9
Pendo
8.3
User, Role, and Access Management
Amplitude Analytics
9.4
IBM Watson Customer Experience Analytics
7.1
Pendo
8.1
API / Integrations
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
5.8
Pendo
8.3
QA Testing
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
7.0
Pendo
8.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.4%
10.5%
16.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
51.1%
21.1%
73.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.4%
68.4%
9.8%
Amplitude Analytics
Small-Business
24.4%
Mid-Market
51.1%
Enterprise
24.4%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Pendo
Small-Business
16.3%
Mid-Market
73.9%
Enterprise
9.8%

Reviewers' Industry

 
Computer Software
13.4%
Retail
12.5%
Computer Software
58.0%
 
Internet
12.7%
Food & Beverages
12.5%
Information Technology and Services
10.9%
 
Information Technology and Services
11.9%
Banking
12.5%
Internet
7.2%
 
Entertainment
8.2%
Staffing and Recruiting
8.3%
Marketing and Advertising
5.1%
 
Marketing and Advertising
7.5%
Oil & Energy
8.3%
Education Management
5.1%
 
Other
46.3%
Other
45.8%
Other
13.8%
Amplitude Analytics
Computer Software
13.4%
Internet
12.7%
Information Technology and Services
11.9%
Entertainment
8.2%
Marketing and Advertising
7.5%
Other
46.3%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Pendo
Computer Software
58.0%
Information Technology and Services
10.9%
Internet
7.2%
Marketing and Advertising
5.1%
Education Management
5.1%
Other
13.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 User

The ability to create new charts quickly, and to group/filter based on attributes we assign.

G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
Most Helpful Critical Review
Danny L.
Administrator

The queries and data filtering. That is pretty limited

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

 
Amplitude Analytics
Most Helpful Favorable Review
G2 User

The ability to create new charts quickly, and to group/filter based on attributes we assign.

Most Helpful Critical Review
Danny L.
Administrator

The queries and data filtering. That is pretty limited

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Insight without prejudice can be difficult to achieve. Reliability of information is key and Watson CEA has become an invaluable source of easy customer feedback.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Pendo
Most Helpful Favorable Review
Allie J.
User

Pendo allows you to track customer visits and clicks on page elements, pages, or a set of pages. It's been very helpful to find out if customers are following the intended journey, and if not, where they are going astray. This has allowed my team to...

Most Helpful Critical Review
G2 User in Computer Software

I've been using the tool actively for over two years now and in that time they've added an impressive amount of new functionality. Being so familiar with the product, I'm acutely aware of all its shortcomings of which there are many. Namely, a truly...

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

This short video walks through how to do funnel analysis in Amplitude

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

Amplitude Analytics

This short video walks through how to do funnel analysis in Amplitude

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Pendo

Build products customers love with Pendo's integrated platform. Without any coding Pendo helps product managers identify trends, gather feedback, and guide users every day.

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