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Compare Amplitude Analytics, IBM Watson Customer Experience Analytics, and Heap

Pricing

 
Free
Free
Free
$0
per month
 
Enterprise
Contact Amplitude
Enterprise
Custom
 
Free Trial
Free Trial
Free Trial
Amplitude Analytics
Free
Free
Enterprise
Contact Amplitude
Free Trial
IBM Watson Customer Experience Analytics
Free Trial
Heap
Free
$0per month
Enterprise
Custom
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
7.6
8.3
Ease of Use
Ease of Use
8.6
7.3
8.0
Ease of Setup
Ease of Setup
8.4
7.8
9.0
Ease of Admin
Ease of Admin
8.6
7.7
8.3
Quality of Support
Quality of Support
8.9
7.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.8
8.1
8.4
Product Direction (% positive)
Product Direction (% positive)
9.1
8.2
8.8
Meets Requirements
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
7.6
Heap
8.3
Ease of Use
Amplitude Analytics
8.6
IBM Watson Customer Experience Analytics
7.3
Heap
8.0
Ease of Setup
Amplitude Analytics
8.4
IBM Watson Customer Experience Analytics
7.8
Heap
9.0
Ease of Admin
Amplitude Analytics
8.6
IBM Watson Customer Experience Analytics
7.7
Heap
8.3
Quality of Support
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
7.9
Heap
8.3
Ease of Doing Business With
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
8.1
Heap
8.4
Product Direction (% positive)
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
8.2
Heap
8.8

Features

Metrics
Sessions - Digital Analytics
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
8.3
Heap
8.6
Engagement
Amplitude Analytics
8.7
IBM Watson Customer Experience Analytics
7.9
Heap
8.1
Entry and Exit Pages
Amplitude Analytics
8.1
IBM Watson Customer Experience Analytics
7.2
Heap
7.9
Standard Event Tracking
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
8.1
Heap
9.1
Custom Event Tracking
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
6.9
Heap
8.6
Retention
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
7.2
Heap
7.7
Return
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
7.2
Heap
7.8
Conversions
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
6.7
Heap
8.2
Funnels
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
7.5
Heap
8.5
Reporting
Real-Time Reporting
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
Not enough data available
Heap
8.5
Trending
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
8.6
Heap
7.5
Retroactive Reporting
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
8.3
Heap
8.8
Segmentation
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
8.1
Heap
7.9
Mobile Reporting
Amplitude Analytics
8.5
IBM Watson Customer Experience Analytics
Not enough data available
Heap
8.0
Unification Across Devices
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
8.0
Heap
8.3
Custom Reports and Dashboards
Amplitude Analytics
8.9
IBM Watson Customer Experience Analytics
6.7
Heap
7.8
Other
User Data
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
7.1
Heap
8.1
Site Search Reporting
Amplitude Analytics
8.7
IBM Watson Customer Experience Analytics
6.4
Heap
7.3
Load Time Monitoring
Amplitude Analytics
8.5
IBM Watson Customer Experience Analytics
Not enough data available
Heap
7.5
Campaign Tracking
Amplitude Analytics
8.6
IBM Watson Customer Experience Analytics
Not enough data available
Heap
8.0
E-Commerce
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
Not enough data available
Heap
7.5
Promotional Messages
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Administration Alerts
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
6.9
Heap
Not enough data available
Variation Testing
A/B Testing
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Conversion Goal
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Percentage of Traffic
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Confidence Level
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Multivariate Testing
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Split URL Testing
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Build
WYSIWYG Editor
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Landing Pages
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Reporting
Segmentation
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Reports and Dashboards
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Mobile Optimization
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Personalization
Standard Targeting
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Custom Targeting
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Profile Storage Duration
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
In-Page Analytics
Click Reporting
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Heat Maps
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Session Replays
Amplitude Analytics
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heap
Not enough data available
Administration
Performance and Reliability
Amplitude Analytics
9.1
IBM Watson Customer Experience Analytics
6.9
Heap
8.1
User, Role, and Access Management
Amplitude Analytics
9.4
IBM Watson Customer Experience Analytics
7.1
Heap
8.1
API / Integrations
Amplitude Analytics
9.0
IBM Watson Customer Experience Analytics
5.8
Heap
8.0
QA Testing
Amplitude Analytics
8.8
IBM Watson Customer Experience Analytics
7.0
Heap
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
24.4%
10.5%
56.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
51.1%
21.1%
34.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
24.4%
68.4%
8.7%
Amplitude Analytics
Small-Business
24.4%
Mid-Market
51.1%
Enterprise
24.4%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%
Heap
Small-Business
56.5%
Mid-Market
34.8%
Enterprise
8.7%

Reviewers' Industry

 
Computer Software
13.4%
Retail
12.5%
Internet
24.5%
 
Internet
12.7%
Food & Beverages
12.5%
Computer Software
14.4%
 
Information Technology and Services
11.9%
Banking
12.5%
Information Technology and Services
13.7%
 
Entertainment
8.2%
Staffing and Recruiting
8.3%
Marketing and Advertising
12.9%
 
Marketing and Advertising
7.5%
Oil & Energy
8.3%
Insurance
2.2%
 
Other
46.3%
Other
45.8%
Other
32.4%
Amplitude Analytics
Computer Software
13.4%
Internet
12.7%
Information Technology and Services
11.9%
Entertainment
8.2%
Marketing and Advertising
7.5%
Other
46.3%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%
Heap
Internet
24.5%
Computer Software
14.4%
Information Technology and Services
13.7%
Marketing and Advertising
12.9%
Insurance
2.2%
Other
32.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Bill G.
Administrator

The data always have to be analyzed to obtain metrics and reports that serve to improve the activity in a company. The great thing about Amplitude Analytics is that it is a tool for novices, you do not need to have a very extensive knowledge in data and...

G2 User

ability to gain business insights through data

Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Information Technology and Services

360º-view of behaviors across the platform is not there

G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

 
Amplitude Analytics
Most Helpful Favorable Review
Bill G.
Administrator

The data always have to be analyzed to obtain metrics and reports that serve to improve the activity in a company. The great thing about Amplitude Analytics is that it is a tool for novices, you do not need to have a very extensive knowledge in data and...

Most Helpful Critical Review
G2 User in Information Technology and Services

360º-view of behaviors across the platform is not there

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

ability to gain business insights through data

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Heap
Most Helpful Favorable Review
Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

Most Helpful Critical Review
David M.
Administrator in Commercial Real Estate

We setup heap, mixpanel, calq, google analytics and sentry to trial various metrics/reporting. They all have similar API/SDK calls but heap ended up being the hardest to integrate by far due to its unnecessarily opinionated JS snippet making it incompatible...

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

This short video walks through how to do funnel analysis in Amplitude

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

No videos provided
Amplitude Analytics

This short video walks through how to do funnel analysis in Amplitude

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Heap
No videos provided
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