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At a Glance
Market Segments
Mid-Market (46.9% of reviews)
Enterprise (78.1% of reviews)
Entry-Level Pricing
Free
No pricing available
Amplitude Analytics
Star Rating
(2,621)4.5 out of 5
Market Segments
Mid-Market (46.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansGlassbox
Star Rating
(806)4.9 out of 5
Market Segments
Enterprise (78.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about GlassboxSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amplitude Analytics offers a solid foundation for digital analytics with features like Standard Event Tracking and Custom Event Tracking scoring 8.8, but reviewers mention that Glassbox excels with a perfect score of 9.9 in these areas, highlighting its superior ability to track user interactions in real-time.
- Reviewers mention that Glassbox's Ease of Setup and Quality of Support scores are notably higher at 9.8 compared to Amplitude's 7.9 and 8.4, respectively. Users on G2 appreciate Glassbox's streamlined onboarding process and responsive customer service, making it easier for teams to get started and resolve issues quickly.
- G2 users highlight that Glassbox shines in User Path Tracking with a perfect score of 10.0, while Amplitude's score of 8.1 indicates room for improvement. Reviewers say that Glassbox's ability to visualize user journeys provides deeper insights into user behavior, which is crucial for optimizing user experience.
- Users say that while Amplitude Analytics has a strong offering in Engagement and Retention with scores of 8.5 and 8.2, respectively, Glassbox outperforms with scores of 9.9 in both categories. Reviewers mention that Glassbox's advanced analytics capabilities allow for more effective engagement strategies and improved user retention.
- Reviewers mention that Amplitude's Entry and Exit Pages feature scores 7.9, which is significantly lower than Glassbox's 9.9. Users report that Glassbox provides more comprehensive insights into user navigation, helping businesses understand where users drop off and how to improve conversion rates.
- Users on G2 report that Amplitude's overall star rating of 4.5 is respectable, but Glassbox's 4.9 reflects a higher level of satisfaction among users. Reviewers mention that Glassbox's robust feature set and user-friendly interface contribute to a more positive experience overall.
Pricing
Entry-Level Pricing
Amplitude Analytics
Starter
Free
Get a taste of Amplitude for individuals, explorers, and early startups. The Starter plan includes:
- Starter templates
- Foundational product analytics
- Campaign reporting
Glassbox
No pricing availableFree Trial
Amplitude Analytics
Free Trial is available
Glassbox
Free Trial is available
Ratings
Meets Requirements
8.5
1,990
9.8
738
Ease of Use
8.3
2,008
9.7
740
Ease of Setup
7.9
859
9.8
475
Ease of Admin
8.4
617
9.8
343
Quality of Support
8.4
1,528
9.8
737
Has the product been a good partner in doing business?
8.7
589
9.9
347
Product Direction (% positive)
8.6
1,827
9.9
729
Features by Category
Metrics
8.5
688
9.9
572
8.5
679
9.9
566
7.9
634
9.9
560
8.8
709
9.9
564
8.8
713
9.9
559
8.2
659
9.9
545
8.1
625
9.9
541
8.8
689
9.9
546
8.9
707
9.9
541
Reporting
8.5
666
9.9
554
8.3
611
9.9
540
8.1
580
9.8
532
8.6
679
9.9
532
8.2
562
9.9
528
8.2
570
9.9
520
8.6
686
9.9
532
Other
8.5
658
9.9
522
7.7
490
9.9
505
7.6
447
9.9
503
7.8
532
9.9
497
7.8
430
9.9
490
7.3
391
9.8
486
7.6
403
9.9
488
Agentic AI - Digital Analytics
6.6
55
Not enough data
7.1
56
Not enough data
6.8
57
Not enough data
7.6
56
10.0
5
Administration
8.1
598
9.9
516
8.0
540
9.9
492
8.5
700
9.9
530
8.6
723
9.8
518
User Identification
7.8
610
9.9
478
8.8
767
10.0
481
8.3
663
10.0
485
Tracking & Reporting
8.9
796
10.0
472
8.6
734
10.0
471
7.9
649
10.0
468
8.6
788
9.9
465
8.1
770
10.0
474
8.8
760
10.0
468
Metrics
8.6
660
10.0
457
7.7
542
9.9
469
8.4
638
10.0
470
8.3
577
10.0
467
9.0
660
9.9
470
User Behavior
Not enough data
9.8
520
|
Verified
Not enough data
9.8
516
|
Verified
Not enough data
9.8
517
|
Verified
A/B Testing
Not enough data
9.8
503
|
Verified
Not enough data
9.8
508
Not enough data
9.8
528
|
Verified
Not enough data
9.9
496
|
Verified
Visitor Information
Not enough data
9.8
542
|
Verified
Not enough data
9.8
562
|
Verified
Agentic AI - Session Replay
Not enough data
8.7
13
Product Analytics
8.3
1036
10.0
450
8.7
1203
9.9
450
8.5
1165
9.9
451
8.8
1218
9.9
453
7.1
822
9.9
458
8.0
948
10.0
452
7.0
727
9.9
469
7.7
911
10.0
446
Agentic AI - Product Analytics
6.1
169
9.6
8
6.7
168
9.6
8
6.3
168
9.3
7
6.3
168
9.8
7
Analytics
Not enough data
10.0
295
Not enough data
10.0
298
Not enough data
9.9
294
Not enough data
10.0
298
Not enough data
10.0
296
Not enough data
10.0
311
Administration
Not enough data
9.9
308
Not enough data
10.0
291
Not enough data
10.0
291
Generative AI
Not enough data
10.0
59
Agentic AI - E-Commerce Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
10.0
437
Not enough data
9.9
439
Not enough data
9.9
439
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
9.9
409
Not enough data
9.9
433
Not enough data
9.9
432
Performance
Not enough data
10.0
432
Not enough data
10.0
434
Not enough data
10.0
431
Not enough data
10.0
432
Platform Basics
Not enough data
9.9
340
Not enough data
9.9
341
Not enough data
10.0
334
Not enough data
9.9
336
Not enough data
10.0
164
Agentic AI - Customer Journey Mapping
Not enough data
9.2
8
Platform Basics
Not enough data
9.9
471
|
Verified
Not enough data
9.8
475
|
Verified
Platform Data
Not enough data
9.9
472
|
Verified
Not enough data
9.9
470
|
Verified
Not enough data
9.9
476
|
Verified
Not enough data
9.9
473
|
Verified
Platform Additional Functionality
Not enough data
9.8
473
|
Verified
Not enough data
9.9
466
|
Verified
Not enough data
9.9
477
|
Verified
Agentic AI - Customer Journey Analytics
Not enough data
10.0
6
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
10.0
6
Feedback Management
Not enough data
9.9
211
Not enough data
9.9
211
Not enough data
9.9
211
Feedback Analysis
Not enough data
9.9
212
Not enough data
9.7
209
Not enough data
9.9
211
Feedback Sources
Not enough data
9.9
210
Not enough data
9.9
212
Not enough data
9.4
210
Not enough data
9.9
209
Generative AI
Not enough data
9.8
67
Not enough data
Feature Not Available
Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Digital Accessibility Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
10.0
62
Not enough data
Feature Not Available
Survey Management
Not enough data
10.0
290
Not enough data
10.0
270
Not enough data
10.0
269
Not enough data
9.6
264
Process Management
Not enough data
10.0
264
Not enough data
10.0
266
Not enough data
10.0
268
Not enough data
10.0
280
System Management
Not enough data
10.0
243
Not enough data
10.0
238
Agentic AI - Heatmap Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
9.9
480
Not enough data
9.9
481
Not enough data
9.9
466
Not enough data
9.9
464
Not enough data
9.9
467
Reporting
Not enough data
10.0
467
Not enough data
9.9
466
Not enough data
9.9
467
Not enough data
10.0
460
Metrics
8.6
660
10.0
457
7.7
542
9.9
469
8.4
638
10.0
470
8.3
577
10.0
467
9.0
660
9.9
470
Variation Testing
Not enough data
10.0
430
Not enough data
10.0
429
Not enough data
10.0
432
Not enough data
10.0
437
Not enough data
10.0
428
Not enough data
10.0
431
Reporting
Not enough data
10.0
460
Not enough data
10.0
457
Personalization
Not enough data
10.0
446
Not enough data
10.0
429
Not enough data
10.0
426
Administration
Not enough data
10.0
427
Not enough data
10.0
429
Not enough data
10.0
430
Not enough data
10.0
430
Categories
Categories
Shared Categories
Amplitude Analytics and Glassbox are categorized as Digital Analytics, Product Analytics, and Mobile App Analytics
Unique Categories
Amplitude Analytics has no unique categories
Glassbox is categorized as Customer Journey Mapping, Feedback Analytics, Digital Experience Monitoring (DEM), E-Commerce Analytics, Session Replay, Customer Journey Analytics, Heatmap Tools, Mobile App Optimization, Enterprise Feedback Management, Digital Accessibility Platforms, and Digital Accessibility Tools
Reviews
Reviewers' Company Size
Amplitude Analytics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Glassbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
18.4%
Information Technology and Services
13.9%
Financial Services
10.1%
Internet
4.6%
Health, Wellness and Fitness
4.0%
Other
49.0%
Financial Services
37.1%
Insurance
11.5%
Retail
11.1%
Telecommunications
6.3%
Banking
3.6%
Other
30.5%
Discussions
What does amplitude software do?
2 Comments
ML
It is a data visualization tool for product analytics.Read more
I'm not sure how many monthly events I'll need. How can I estimate my event volume?
1 Comment
Official Response from Amplitude Analytics
This number depends on several factors, but generally it's calculated by multiplying your number of monthly active users by an estimate of the average number...Read more
What counts as an event, and how do I send data to Amplitude?
1 Comment
Official Response from Amplitude Analytics
An event is an action that a user takes in your product, like ‘Create account’, ‘Add to cart’, or ‘Share photo’. It could also be an event that occurs in...Read more
When do we get to utilize Customer Journey Maps?
2 Comments
Official Response from Glassbox
Hi Farukh, thanks for asking. Augmented Journey Maps (AJM) is indeed one of our most valuable - and highly anticipated - features.
With your impending...Read more
Can you configure struggle scores based on a journey type
2 Comments
DG
Hello there, Tanya, this is supported of course - please reach out to your Customer Success Manager - or reach out to me directly if you like and I will...Read more
What is the best way to insights which are only relevant to me
1 Comment
DG
Hey Joe - we do! in our latest release you can see Business insights, Engagement insights, Experience Insight, and Technical insights - so you can choose the...Read more
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