Compare AmplifAI and Talkdesk 
Featured Products
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
AmplifAI
Star Rating
(20)4.7 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AmplifAITalkdesk
Star Rating
(2,503)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to AmplifAI. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. This is a stark contrast to AmplifAI, which, while praised for its AI coaching capabilities, lacks the same level of user-friendly onboarding experience.
- Reviewers mention that Talkdesk provides stable call quality even during peak hours, which is crucial for maintaining customer satisfaction. In comparison, while AmplifAI is recognized for its coaching features, it does not have the same emphasis on call quality, which is vital for contact center operations.
- According to verified reviews, Talkdesk users highlight the flexibility of call routing and IVR flows, making it easier to manage customer interactions. AmplifAI, on the other hand, is noted for its organizational tools for team leaders, but it may not offer the same level of operational flexibility for day-to-day call handling.
- Users appreciate Talkdesk's ease of use, especially for new agents, with many finding the system straightforward and efficient. In contrast, while AmplifAI is described as user-friendly, it may not match the seamless experience that Talkdesk provides for everyday users.
- Reviewers indicate that Talkdesk's support quality is highly rated, with users feeling well-supported during their use of the platform. AmplifAI, while also receiving positive feedback for support, does not have the same volume of recent reviews, which may affect the perceived reliability of its support services.
Pricing
Entry-Level Pricing
AmplifAI
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
AmplifAI
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.1
18
8.9
2,032
Ease of Use
8.8
19
9.1
2,042
Ease of Setup
8.1
8
8.8
1,066
Ease of Admin
9.0
8
8.9
933
Quality of Support
9.4
18
8.8
1,809
Has the product been a good partner in doing business?
9.4
8
8.9
916
Product Direction (% positive)
10.0
18
8.7
1,937
Features by Category
Reports
8.5
9
Not enough data
8.7
9
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
8.5
9
Not enough data
8.7
9
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
Reports
9.0
7
Not enough data
9.0
7
Not enough data
8.8
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visualization
9.3
9
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
Data Updates
8.5
8
Not enough data
8.3
9
Not enough data
Collaboration
9.0
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
Data Updates
9.2
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
Competition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
Not enough data
9.1
165
Not enough data
9.1
158
Not enough data
9.0
161
Knowledge Management
Not enough data
9.2
160
Not enough data
9.1
156
Not enough data
9.1
161
Compliance
Not enough data
9.2
159
Not enough data
9.2
155
Not enough data
9.2
158
Not enough data
9.1
156
Customer Support
Not enough data
9.1
158
Not enough data
9.0
153
Not enough data
9.0
148
Data Security
Not enough data
9.2
146
Not enough data
9.2
147
Not enough data
9.3
155
Not enough data
9.2
143
Administration
Not enough data
9.1
165
Not enough data
9.2
177
Not enough data
9.2
184
Generative AI
Not enough data
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.3
5
9.1
370
8.3
5
9.0
341
8.3
5
8.9
378
Engagement
8.7
5
9.0
356
9.0
5
9.2
379
7.7
5
9.0
367
Performance
8.7
5
9.0
361
9.0
5
9.2
363
Generative AI
Feature Not Available
8.9
79
Feature Not Available
8.6
78
Channels
Not enough data
9.2
822
|
Verified
Not enough data
8.6
541
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
8.3
517
|
Verified
Not enough data
8.5
548
|
Verified
Generative AI
Not enough data
8.1
182
Functions
Not enough data
8.9
961
|
Verified
Not enough data
9.0
982
|
Verified
Not enough data
9.0
833
|
Verified
Not enough data
8.7
575
|
Verified
Not enough data
8.8
590
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.9
712
Not enough data
8.9
658
|
Verified
Agentic AI - Contact Center
Not enough data
8.0
27
Not enough data
8.5
27
Not enough data
8.2
27
Not enough data
8.1
27
Administrative
Not enough data
8.8
909
|
Verified
Not enough data
9.1
927
|
Verified
Not enough data
8.8
1015
|
Verified
Not enough data
9.1
714
|
Verified
Not enough data
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
256
|
Verified
Not enough data
9.1
237
|
Verified
Not enough data
8.8
206
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
8.8
212
|
Verified
Administration
Not enough data
9.0
236
|
Verified
Not enough data
9.2
253
|
Verified
Not enough data
9.2
256
|
Verified
Not enough data
8.7
206
|
Verified
Not enough data
9.0
213
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.2
67
Not enough data
8.1
68
Not enough data
8.2
68
Automation
Not enough data
8.0
67
Not enough data
8.2
67
Not enough data
8.2
67
Artificial Intelligence
Not enough data
8.0
68
Not enough data
8.3
67
Not enough data
8.0
65
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Personalization
Not enough data
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Administrative
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
33
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.5
38
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AmplifAI and Talkdesk are categorized as Contact Center Workforce and Contact Center Quality Assurance
Unique Categories
Talkdesk is categorized as AI Customer Support Agents, Customer Service Automation, Multilingual Customer Support, Digital Customer Service Platforms, Conversational Support, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, Proactive Notification, Live Chat, Chatbots, and AI Voice Assistants
Reviews
Reviewers' Company Size
AmplifAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
40.0%
Hospital & Health Care
20.0%
Marketing and Advertising
5.0%
Market Research
5.0%
Information Technology and Services
5.0%
Other
25.0%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Alternatives
Discussions
AmplifAI has no discussions with answers
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
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