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Compare AmplifAI and Cresta 
Featured Products
At a Glance
Market Segments
Enterprise (50.0% of reviews)
Mid-Market (45.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
AmplifAI
Star Rating
(20)4.7 out of 5
Market Segments
Enterprise (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about AmplifAICresta
Star Rating
(43)4.2 out of 5
Market Segments
Mid-Market (45.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrestaAmplifAI vs Cresta
When assessing the two solutions, reviewers found Cresta easier to use and do business with overall. However, reviewers preferred the ease of set up with AmplifAI, along with administration.
- Reviewers felt that AmplifAI meets the needs of their business better than Cresta.
- When comparing quality of ongoing product support, reviewers felt that AmplifAI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of AmplifAI over Cresta.
Pricing
Entry-Level Pricing
AmplifAI
No pricing availableCresta
No pricing availableFree Trial
AmplifAI
No trial information availableCresta
No trial information availableRatings
Meets Requirements
9.1
18
8.4
31
Ease of Use
8.8
19
9.1
31
Ease of Setup
8.1
8
8.0
10
Ease of Admin
9.0
8
8.7
10
Quality of Support
9.4
18
8.8
31
Has the product been a good partner in doing business?
9.4
8
10.0
9
Product Direction (% positive)
10.0
18
8.3
28
Features by Category
Reports
8.5
9
Not enough data
8.7
9
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports
8.5
9
Not enough data
8.7
9
Not enough data
9.3
10
Not enough data
9.2
10
Not enough data
9.3
10
Not enough data
Reports
9.0
7
Not enough data
9.0
7
Not enough data
8.8
8
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Visualization
9.3
9
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
Data Updates
8.5
8
Not enough data
8.3
9
Not enough data
Collaboration
9.0
8
Not enough data
8.8
8
Not enough data
8.3
8
Not enough data
Data Updates
9.2
8
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
Competition
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Employee Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Engagement
8.7
5
Not enough data
9.0
5
Not enough data
7.7
5
Not enough data
Performance
8.7
5
Not enough data
9.0
5
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Personalization
Not enough data
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Administrative
8.7
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
8.1
24
Not enough data
8.7
22
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
8.7
22
Not enough data
8.5
19
Not enough data
9.0
19
Not enough data
8.6
19
Not enough data
8.9
20
Not enough data
8.1
19
Not enough data
8.4
17
Generative AI
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
AmplifAI and Cresta are categorized as Contact Center Quality Assurance
Unique Categories
AmplifAI is categorized as Data Visualization, Contact Center Workforce, Sales Performance Management, and Sales Gamification
Cresta is categorized as AI Customer Support Agents, Conversation Intelligence, Chatbots, Natural Language Generation (NLG), Sales Coaching, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
AmplifAI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Cresta
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
40.0%
Hospital & Health Care
20.0%
Marketing and Advertising
5.0%
Market Research
5.0%
Information Technology and Services
5.0%
Other
25.0%
Leisure, Travel & Tourism
21.4%
Hospitality
21.4%
Telecommunications
9.5%
Marketing and Advertising
7.1%
Information Technology and Services
7.1%
Other
33.3%
Alternatives
Discussions
AmplifAI has no discussions with answers
Cresta has no discussions with answers
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