Compare Amity vs Armatic

See this
comparison of Amity vs. Armatic
based on data from user reviews. Amity rates 4.5/5 stars with 20 reviews. Armatic rates 4.8/5 stars with 28 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Amity
Free Trial Unavailable
Armatic
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.7
9.4
Ease of Use
Ease of Use
7.9
9.3
Ease of Setup
Ease of Setup
6.8
9.3
Ease of Admin
Ease of Admin
8.9
9.0
Quality of Support
Quality of Support
9.1
9.3
Ease of Doing Business With
Ease of Doing Business With
9.7
9.6
Product Direction (% positive)
Product Direction (% positive)
8.7
10.0
Meets Requirements
Amity
8.7
Armatic
9.4
Ease of Use
Amity
7.9
Armatic
9.3
Ease of Setup
Amity
6.8
Armatic
9.3
Ease of Admin
Amity
8.9
Armatic
9.0
Quality of Support
Amity
9.1
Armatic
9.3
Ease of Doing Business With
Amity
9.7
Armatic
9.6
Product Direction (% positive)
Amity
8.7
Armatic
10.0

Features

Customer Information
Customer Health Scores
Amity
8.1
Armatic
Not enough data available
Customer Monitoring
Amity
9.0
Armatic
Not enough data available
Customer Profiles
Amity
8.3
Armatic
Not enough data available
Playbooks
Amity
8.7
Armatic
Not enough data available
Customer Segments
Amity
8.5
Armatic
Not enough data available
Product Engagement
Amity
8.5
Armatic
Not enough data available
Surveys
Amity
Not enough data available
Armatic
Not enough data available
Predictions
Churn Risk
Amity
8.1
Armatic
Not enough data available
Upsell Opportunities
Amity
6.9
Armatic
Not enough data available
Custom Triggers
Amity
8.5
Armatic
Not enough data available
Machine Learning
Amity
Not enough data available
Armatic
Not enough data available
Platform
Reporting & Dashboards
Amity
7.8
Armatic
Not enough data available
API & Integrations
Amity
8.8
Armatic
Not enough data available
Data Import & Export Tools
Amity
8.8
Armatic
Not enough data available
Workflow Capability
Amity
9.0
Armatic
Not enough data available
Notifications
Amity
7.8
Armatic
Not enough data available
Customization
Amity
8.1
Armatic
Not enough data available
Scalability
Amity
8.8
Armatic
Not enough data available
Data Security
Amity
9.3
Armatic
Not enough data available
Performance & Reliability
Amity
8.9
Armatic
Not enough data available
User, Role, and Access Management
Amity
7.7
Armatic
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
71.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
45.0%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
5.0%
7.1%
Amity
Small-Business
50.0%
Mid-Market
45.0%
Enterprise
5.0%
Armatic
Small-Business
71.4%
Mid-Market
21.4%
Enterprise
7.1%

Reviewers' Industry

 
Computer Software
55.0%
Outsourcing/Offshoring
10.7%
 
Consumer Services
10.0%
Marketing and Advertising
10.7%
 
Construction
10.0%
Telecommunications
7.1%
 
Telecommunications
5.0%
Information Technology and Services
7.1%
 
Marketing and Advertising
5.0%
Construction
7.1%
 
Other
15.0%
Other
57.1%
Amity
Computer Software
55.0%
Consumer Services
10.0%
Construction
10.0%
Telecommunications
5.0%
Marketing and Advertising
5.0%
Other
15.0%
Armatic
Outsourcing/Offshoring
10.7%
Marketing and Advertising
10.7%
Telecommunications
7.1%
Information Technology and Services
7.1%
Construction
7.1%
Other
57.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eduardo T.
Administrator in Consumer Services

When I was searching for a CS solution, Amity stood out in some points: - Simple and intuititve interface making easy the team onboarding and account managing - Advaced and flexible reports (eg: cohorts) - Many integrations, including Zapier that make...

Travis L.
Administrator

I love the way I can assign accounts to our service desk. Instead of forwarding the customer to our accounting department. No any employee can answer billing questions.

Most Helpful Critical Review
Most Helpful Critical Review
User

In two opportunities, the solution arrived after a week, and only after we asked about the pending ticket. We also received a past due notification, when we pay automatically by credit card. We depend on the Amity team for almost every configuration. I...

Nick D.
Agency in Airlines/Aviation

API not built out yet for specific software we use, but from a functionality standpoint, nothing really.

 
Amity
Most Helpful Favorable Review
Eduardo T.
Administrator in Consumer Services

When I was searching for a CS solution, Amity stood out in some points: - Simple and intuititve interface making easy the team onboarding and account managing - Advaced and flexible reports (eg: cohorts) - Many integrations, including Zapier that make...

Most Helpful Critical Review
User

In two opportunities, the solution arrived after a week, and only after we asked about the pending ticket. We also received a past due notification, when we pay automatically by credit card. We depend on the Amity team for almost every configuration. I...

Armatic
Most Helpful Favorable Review
Travis L.
Administrator

I love the way I can assign accounts to our service desk. Instead of forwarding the customer to our accounting department. No any employee can answer billing questions.

Most Helpful Critical Review
Nick D.
Agency in Airlines/Aviation

API not built out yet for specific software we use, but from a functionality standpoint, nothing really.

Screenshots

 
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Downloads

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