# AssetTrack for ServiceNow vs SolarWinds Service Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that SolarWinds Service Desk excels in user experience, highlighting its **intuitive interface** and **easy navigation**. Users appreciate the straightforward design, which makes it accessible for all team members, while AssetTrack for ServiceNow, although functional, may not offer the same level of user-friendliness.
- **According to verified reviews** , SolarWinds Service Desk stands out for its **quick implementation** and **responsive support**. Users have noted that the onboarding process is seamless, allowing teams to get up and running swiftly, whereas AssetTrack for ServiceNow may require more time and effort to integrate effectively.
- **Users say** that SolarWinds Service Desk provides a robust **automated ticketing system** , which enhances efficiency in managing requests. This feature, combined with its integrated IT asset management capabilities, makes it a preferred choice for many. In contrast, while AssetTrack for ServiceNow offers valuable tracking automation, it may not match the overall efficiency reported by SolarWinds users.
- **Reviewers mention** that SolarWinds Service Desk's **mobile app** is a significant advantage, allowing users to manage tasks on the go. This flexibility is a key benefit for teams that need to stay connected outside the office, while AssetTrack for ServiceNow lacks similar mobile functionality, which could limit accessibility for some users.
- **According to recent feedback** , SolarWinds Service Desk is praised for its **strong customer service** , with users noting that support is readily available and effective. In comparison, AssetTrack for ServiceNow has not received recent reviews, which raises questions about the current state of its support services.
- **G2 reviewers highlight** that SolarWinds Service Desk is particularly well-suited for mid-market companies, with a significant portion of its user base falling into this category. This focus allows it to cater effectively to the needs of smaller organizations, while AssetTrack for ServiceNow is primarily geared towards enterprise-level clients, which may not align with the needs of all potential users.



| | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 10 | 786 | 
| **Largest Market Segment** | Enterprise (80.0% of reviews) | Mid-Market (68.2% of reviews) | 
| **Entry Level Price** | No pricing available | $39.00 Per Month | 

---
## Top Pros & Cons

### AssetTrack for ServiceNow

**Not enough data**

### SolarWinds Service Desk

Pros:
- Ticketing System (8 reviews)
- Asset Management (7 reviews)

Cons:
- Missing Features (5 reviews)
- Asset Management (4 reviews)

---
## Ratings Comparison
| Rating | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
  | **Meets Requirements** | Not enough data | 8.6 (694 reviews) | 
  | **Ease of Use** | Not enough data | 9.0 (712 reviews) | 
  | **Ease of Setup** | Not enough data | 8.6 (572 reviews) | 
  | **Ease of Admin** | Not enough data | 8.9 (580 reviews) | 
  | **Quality of Support** | Not enough data | 8.9 (681 reviews) | 
  | **Has the product been a good partner in doing business?** | Not enough data | 9.0 (560 reviews) | 
  | **Product Direction (% positive)** | Not enough data | 9.0 (678 reviews) | 

---
## Pricing

### AssetTrack for ServiceNow

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### SolarWinds Service Desk

#### Entry-Level Pricing

Plan: ESSENTIALS

Price: $39.00 Per Month

Description: Includes:

Key Features:
- Incident Management
- Knowledge Base
- Service Portal

[Browse all 3 editions](https://www.g2.com/products/solarwinds-service-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | 8.5/10 | 143 |

#### Administration

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Change Management** | Not enough data | 8.7 (106 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (114 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.3 (122 reviews) ✓ Verified | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Service Request Management** | Not enough data | Not enough data | 
| **Release Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Availability Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Service Desk

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Help Desk** | Not enough data | 9.3 (128 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 9.2 (126 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.7 (124 reviews) ✓ Verified | 
| **Customizable Reports** | Not enough data | Not enough data | 

#### Management

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (68 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.8 (66 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.5 (65 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.3 (61 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 7.5 (48 reviews) ✓ Verified | 
| **Real-Time Reporting** | Not enough data | Not enough data | 

#### Functionality

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (74 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.2 (55 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 8.7 (62 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.1 (67 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Resource Allocation & Planning** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### 

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Prioritization** | Not enough data | Not enough data | 
| **Service History** | Not enough data | Not enough data | 
| **Client Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Support Ticket Tracking** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Remote Access & Monitoring** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 

### Asset Tracking

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Asset Definition

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Asset Register - Asset Tracking** | Not enough data | Not enough data | 
| **Relationships - Asset Tracking** | Not enough data | Not enough data | 
| **Costs - Asset Tracking** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Asset Tracking

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Location - Asset Tracking** | Not enough data | Not enough data | 
| **Status - Asset Tracking** | Not enough data | Not enough data | 
| **History - Asset Tracking** | Not enough data | Not enough data | 
| **Funding Source Tracking** | Not enough data | Not enough data | 
| **Inventory Tracking** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Returns Tracking** | Not enough data | Not enough data | 
| **Equipment Tracking** | Not enough data | Not enough data | 
| **Check-in/Check-out** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Mobile Time Tracking** | Not enough data | Not enough data | 
| **Fuel Tracking** | Not enough data | Not enough data | 
| **Vehicle Tracking** | Not enough data | Not enough data | 

#### Agentic AI - Asset Tracking

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### 

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Compliance Management** | Not enough data | Not enough data | 
| **Work Order Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Asset Assignment** | Not enough data | Not enough data | 
| **Asset Kitting** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Barcoding/RFID** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Digital Signature** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Shipping Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **QR Codes** | Not enough data | Not enough data | 
| **Reservations Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Billing & Provisioning** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **GPS** | Not enough data | Not enough data | 
| **Software License Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Historical Reporting** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Purchase Order Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Disposal Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Complaint Monitoring** | Not enough data | Not enough data | 
| **Fixed Asset Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Depreciation Management** | Not enough data | Not enough data | 
| **Dispatch Management** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Routing** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Order Management** | Not enough data | Not enough data | 
| **Route Optimization** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Driver Management** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Geofencing** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Transportation Management** | Not enough data | Not enough data | 
| **GIS Integration** | Not enough data | Not enough data | 
| **Geographic Maps** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | 7.6/10 | 108 |

#### Monitoring

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.4 (76 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 8.5 (85 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.8 (90 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 4.3 (9 reviews) | 

#### Management Tools

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.0 (96 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 8.7 (99 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.4 (85 reviews) ✓ Verified | 

#### Generative AI

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.9 (24 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (24 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### 

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | 8.2/10 | 76 |

#### Asset Inventory

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 8.6 (66 reviews) | 
| **Software Asset Inventory** | Not enough data | 8.4 (63 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.1 (50 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.0 (50 reviews) | 
| **Asset Discovery** | Not enough data | 8.0 (60 reviews) | 

#### Generative AI

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Management

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Central Dashboard** | Not enough data | 8.6 (65 reviews) | 
| **Asset Policy Management** | Not enough data | 8.0 (9 reviews) | 
| **Risk Management** | Not enough data | 8.0 (9 reviews) | 
| **Integrations** | Not enough data | 8.1 (57 reviews) | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### 

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### ServiceNow Apps

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Software Asset Management Tools

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | N/A | N/A |

#### Functionality

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Software inventory and lifecycle management** | Not enough data | Not enough data | 
| **License entitlement and usage management** | Not enough data | Not enough data | 
| **Vendor management and compliance** | Not enough data | Not enough data | 
| **Automated end user license provisioning** | Not enough data | Not enough data | 
| **Approved app catalogue** | Not enough data | Not enough data | 
| **Customized alerts** | Not enough data | Not enough data | 

#### Agentic AI - Software Asset Management Tools

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

#### Risk assessment

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Shadow IT detection** | Not enough data | Feature Not Available | 
| **Software vulnerability assessment** | Not enough data | Feature Not Available | 
| **Redundant software functionality identification** | Not enough data | Feature Not Available | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **AssetTrack for ServiceNow** | N/A | N/A |
| **SolarWinds Service Desk** | 8.3/10 | 488 |

#### Incident Management

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.6 (430 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.6 (423 reviews) | 
| **Ticket Notifications** | Not enough data | 8.8 (459 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (412 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (396 reviews) | 

#### Reporting

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Dashboards** | Not enough data | 8.3 (455 reviews) | 
| **Time Tracking** | Not enough data | 8.2 (356 reviews) | 
| **Surveys** | Not enough data | 8.0 (329 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Mobile** | Not enough data | 7.2 (359 reviews) | 
| **Self Service** | Not enough data | 8.5 (401 reviews) | 
| **Active Directory** | Not enough data | 8.3 (340 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.5 (276 reviews) | 

#### Agentic AI - Service Desk

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### 

| Feature | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to AssetTrack for ServiceNow (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Asset Tracking Software](https://www.g2.com/categories/asset-tracking)

**Unique to SolarWinds Service Desk (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | AssetTrack for ServiceNow | SolarWinds Service Desk | 
|---|---|---|
| **Small-Business** | 0% | 8.0% | 
| **Mid-Market** | 20.0% | 68.2% | 
| **Enterprise** | 80.0% | 23.7% | 

### By Industry

#### AssetTrack for ServiceNow

- **Information Technology and Services:** 30.0%
- **Automotive:** 10.0%
- **Airlines/Aviation:** 10.0%
- **Other:** 10.0%
- **Other:** 10.0%
- **Other:** 10.0%
- **Other:** 10.0%
- **Other:** 10.0%

#### SolarWinds Service Desk

- **Information Technology and Services:** 12.5%
- **Hospital & Health Care:** 7.5%
- **Higher Education:** 4.8%
- **Education Management:** 4.8%
- **Financial Services:** 4.3%
- **Computer Software:** 4.1%
- **Construction:** 3.2%
- **Retail:** 3.1%
- **Insurance:** 3.1%
- **Non-Profit Organization Management:** 2.7%
- **Other:** 49.8%

---
## Alternatives

### Alternatives to AssetTrack for ServiceNow

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5012 reviews)
- [Fracttal One](https://www.g2.com/products/fracttal-one/reviews) — 4.6/5 stars (601 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (503 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (715 reviews)
- [Limble](https://www.g2.com/products/limble/reviews) — 4.8/5 stars (686 reviews)
- [Samsara](https://www.g2.com/products/samsara/reviews) — 4.5/5 stars (4916 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4141 reviews)
- [Motive](https://www.g2.com/products/motive-technologies/reviews) — 4.4/5 stars (3254 reviews)
- [MaintainX](https://www.g2.com/products/maintainx/reviews) — 4.8/5 stars (1547 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)

### Alternatives to SolarWinds Service Desk

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1943 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (989 reviews)
- [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (250 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (753 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (296 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5012 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)

---
## Top Discussions

### AssetTrack for ServiceNow

No discussions available for this product.

### SolarWinds Service Desk

- Title: [How do I upload a solution article using tablets or phones?](https://www.g2.com/discussions/32754-how-do-i-upload-a-solution-article-using-tablets-or-phones) — 1 comment, 1 upvote
  > **Top comment:** "Unfortunately, we can’t create Solutions from the mobile app.
"
- Title: [Windows Installer](https://www.g2.com/discussions/windows-installer-8d44379e-0179-4f26-9745-c6a388d84665) — 1 comment, 1 upvote
  > **Top comment:** "This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. 

Samanage had an EXE and an ISO. I'm none to interested in..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ami-assettrack-for-servicenow-vs-solarwinds-service-desk)