# Ameyo by Exotel Cloud Contact Center vs Ozonetel Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ozonetel excels in **ease of integration** with existing systems, making it a preferred choice for businesses looking to streamline their workflows. Users appreciate its omnichannel capabilities, which integrate voice, SMS, WhatsApp, and chat into one platform, enhancing customer engagement.
- **Users say** that Ameyo by Exotel offers a robust **queue function** that significantly boosts call handling efficiency. Reviewers highlight how this feature has allowed their teams to increase the number of calls made, showcasing its effectiveness in high-demand environments.
- **According to verified reviews** , Ozonetel's **quality of support** stands out, with many users noting that technical issues are resolved promptly, often before the expected turnaround time. This reliability fosters a sense of trust and satisfaction among its users.
- **Reviewers mention** that Ameyo by Exotel is recognized for its **user-friendly interface** , which simplifies the onboarding process. New users find it easy to navigate, and the ability to integrate with other tools is frequently praised, making it a solid option for teams transitioning to a new system.
- **G2 reviewers highlight** that Ozonetel provides a comprehensive suite of tools, including **call recording** and **IVR** , which cater to diverse business needs. This versatility is particularly beneficial for organizations that handle high call volumes and require robust support features.
- **Users report** that while Ameyo by Exotel has a strong feature set, it sometimes faces challenges in meeting specific workflow requirements, leading to configuration difficulties. This feedback suggests that while it has potential, users may need to invest more time in customization compared to Ozonetel.



| | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 251 | 625 | 
| **Largest Market Segment** | Mid-Market (48.9% of reviews) | Mid-Market (62.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ameyo by Exotel Cloud Contact Center

Pros:
- Ease of Use (5 reviews)
- Features (4 reviews)

Cons:
- Limited Customization (4 reviews)
- Difficult Setup (3 reviews)

### Ozonetel

Pros:
- Ease of Use (134 reviews)
- Features (95 reviews)

Cons:
- Call Issues (61 reviews)
- Connection Issues (61 reviews)

---
## Ratings Comparison
| Rating | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
  | **Meets Requirements** | 8.4 (153 reviews) | 8.9 (555 reviews) | 
  | **Ease of Use** | 8.6 (154 reviews) | 9.1 (565 reviews) | 
  | **Ease of Setup** | 8.2 (100 reviews) | 9.1 (398 reviews) | 
  | **Ease of Admin** | 8.5 (92 reviews) | 9.0 (265 reviews) | 
  | **Quality of Support** | 7.9 (149 reviews) | 9.0 (555 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (95 reviews) | 9.2 (259 reviews) | 
  | **Product Direction (% positive)** | 8.8 (128 reviews) | 9.6 (556 reviews) | 

---
## Pricing

### Ameyo by Exotel Cloud Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Ozonetel

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Ozonetel** | 8.9/10 | 163 |

#### Dialing Options

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.1 (148 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.1 (153 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.6 (135 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.9 (140 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.2 (149 reviews) ✓ Verified | 

#### Automation

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.8 (126 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (134 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.8 (126 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 9.0/10 | 27 |
| **Ozonetel** | 9.3/10 | 25 |

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Database Management ** | 9.0 (21 reviews) | 9.5 (22 reviews) | 
| **Data Workflows** | 9.2 (19 reviews) | 9.4 (21 reviews) | 
| **Issue Management** | 8.6 (20 reviews) | 9.2 (22 reviews) | 

#### Knowledge Management

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Knowledge Base** | 8.9 (17 reviews) | 9.2 (22 reviews) | 
| **Publishing Workflows** | 9.1 (16 reviews) | 9.1 (22 reviews) | 
| **Analytics** | 9.2 (16 reviews) | 9.2 (22 reviews) | 

#### Compliance

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Policies and Controls** | 8.8 (21 reviews) | 9.3 (24 reviews) | 
| **Data Governance** | 9.0 (20 reviews) | 9.2 (23 reviews) | 
| **Compliance** | 9.1 (21 reviews) | 9.3 (23 reviews) | 
| **Auditing** | 9.0 (18 reviews) | 9.2 (22 reviews) | 

#### Customer Support

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Intelligent Search** | 9.2 (18 reviews) | 8.8 (23 reviews) | 
| **Suggestions** | 9.0 (18 reviews) | 9.4 (23 reviews) | 
| **Decision Trees** | 8.5 (16 reviews) | 9.2 (23 reviews) | 

#### Data Security

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Risk Data Attributes** | 8.9 (18 reviews) | 9.4 (24 reviews) | 
| **Data Transport** | 8.8 (17 reviews) | 9.3 (24 reviews) | 
| **Access Management** | 9.1 (20 reviews) | 9.4 (24 reviews) | 
| **Multi-Factor Authentication** | 9.2 (16 reviews) | 9.3 (24 reviews) | 

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Integrations** | 8.7 (17 reviews) | 9.3 (21 reviews) | 
| **User, Role, and Access Management** | 9.0 (17 reviews) | 9.2 (21 reviews) | 
| **Performance and Reliability** | 8.9 (19 reviews) | 9.3 (22 reviews) | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.3 (14 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 81 |
| **Ozonetel** | 9.0/10 | 232 |

#### Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Voice** | 8.7 (69 reviews) | 9.1 (203 reviews) ✓ Verified | 
| **Social** | 8.3 (32 reviews) | 8.9 (177 reviews) | 
| **Web Chat** | 8.3 (28 reviews) | 8.8 (164 reviews) ✓ Verified | 
| **Mobile SMS** | 8.0 (32 reviews) | 8.6 (170 reviews) ✓ Verified | 
| **Email** | 8.1 (36 reviews) | 8.8 (170 reviews) | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (5 reviews) | 8.5 (122 reviews) | 

#### Functions

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Session Routing** | 8.6 (51 reviews) | 8.9 (193 reviews) ✓ Verified | 
| **Session Queuing** | 8.4 (49 reviews) | 9.0 (193 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.5 (46 reviews) | 9.1 (192 reviews) ✓ Verified | 
| **Speech Analytics** | 8.5 (32 reviews) | 8.8 (174 reviews) | 
| **Auto Dialer** | 8.6 (52 reviews) | 9.1 (188 reviews) ✓ Verified | 
| **IVR** | 8.6 (62 reviews) | 9.2 (197 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.4 (57 reviews) | 9.0 (191 reviews) | 
| **Persistent Data** | 8.4 (45 reviews) | 9.0 (179 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.3 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.5 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (10 reviews) | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Session Summary Notes** | 8.7 (54 reviews) | 8.8 (193 reviews) ✓ Verified | 
| **Administrator Access** | 8.8 (61 reviews) | 9.1 (204 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.3 (67 reviews) | 9.1 (209 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (54 reviews) | 9.0 (187 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.6 (51 reviews) | 9.1 (188 reviews) ✓ Verified | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Ozonetel** | 9.0/10 | 150 |

#### Functionality

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Ease Of Integration** | Not enough data | 9.0 (146 reviews) | 
| **API Call Speed** | Not enough data | 9.0 (142 reviews) | 
| **Communication Varieties** | Not enough data | 9.0 (133 reviews) | 

#### Support

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Documentation** | Not enough data | 9.0 (129 reviews) | 
| **Community Support** | Not enough data | 9.0 (133 reviews) | 
| **Professional Support** | Not enough data | 9.2 (136 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.8/10 | 43 |
| **Ozonetel** | 9.1/10 | 167 |

#### Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Omnichannel** | 9.0 (22 reviews) | 9.0 (151 reviews) | 
| **Mobile Access** | 7.7 (24 reviews) | 8.9 (150 reviews) | 
| **Queue Management** | 8.7 (34 reviews) | 9.0 (154 reviews) | 
| **Call Routing** | 8.9 (34 reviews) | 9.1 (155 reviews) | 
| **Call Back** | 8.9 (34 reviews) | 9.1 (155 reviews) | 
| **IVR** | 8.9 (35 reviews) | 9.2 (155 reviews) | 
| **Automatic Call Distribution** | 8.8 (35 reviews) | 9.2 (150 reviews) | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (10 reviews) | 8.8 (103 reviews) | 

#### Workforce Management

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Call Monitoring** | 9.0 (35 reviews) | 9.1 (156 reviews) | 
| **Performance Evaluation** | 9.1 (33 reviews) | 9.2 (154 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Call Recording** | 9.1 (36 reviews) | 9.3 (157 reviews) | 
| **Reporting & Dashboards** | 9.0 (37 reviews) | 9.3 (158 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Ozonetel** | 8.9/10 | 48 |

#### Customer Support

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Text** | Not enough data | 8.8 (42 reviews) | 
| **Speech** | Not enough data | 8.8 (41 reviews) | 
| **Knowledge Base** | Not enough data | 9.0 (43 reviews) | 

#### Automation

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 9.0 (45 reviews) | 
| **Customization** | Not enough data | 9.0 (43 reviews) | 
| **Intelligent Routing** | Not enough data | 9.1 (43 reviews) | 

#### Artificial Intelligence

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Learning** | Not enough data | 9.1 (42 reviews) | 
| **Language** | Not enough data | 8.9 (43 reviews) | 
| **Conversational AI** | Not enough data | 8.8 (43 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Ozonetel** | 8.6/10 | 29 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (17 reviews) | 
| **AI Text Summarization** | Not enough data | 8.7 (17 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.0 (17 reviews) | 

#### Communication

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (24 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.2 (24 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.3 (23 reviews) | 
| **In-App Messaging** | Not enough data | 8.3 (24 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.6 (24 reviews) | 

####  Internal Use

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Customization ** | Not enough data | 8.7 (27 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (23 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.9 (25 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (25 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (23 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.2 (23 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 37 |
| **Ozonetel** | 9.1/10 | 100 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **AI Text Summarization** | 6.3 (5 reviews) | 8.9 (57 reviews) | 

#### Self-Service Experience

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Knowledge Base** | 9.0 (31 reviews) | 9.3 (86 reviews) | 
| **Searchable Articles** | 8.4 (28 reviews) | 9.2 (85 reviews) | 
| **Community Forums** | Feature Not Available | 8.9 (82 reviews) | 
| **Mobile Optimization** | 8.8 (24 reviews) | 9.0 (82 reviews) | 

#### Self-Service Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Branding** | 9.0 (29 reviews) | 9.1 (83 reviews) | 
| **Automation** | 8.7 (29 reviews) | 9.1 (88 reviews) | 
| **Artificial Intelligence** | 8.6 (27 reviews) | 8.9 (83 reviews) | 
| **Integrations** | 8.6 (31 reviews) | 9.1 (91 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.3 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Ozonetel** | 9.4/10 | 13 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 9.4 (13 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Ozonetel** | 9.0/10 | 168 |

#### Agentic AI - Outbound Call Tracking

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | 

#### Calling

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Record Calls** | Not enough data | 9.2 (162 reviews) | 
| **Generate Location** | Not enough data | 8.5 (143 reviews) | 
| **Call Types** | Not enough data | 9.2 (155 reviews) | 
| **Click-to-Call** | Not enough data | 9.4 (156 reviews) | 
| **Auto Dialer** | Not enough data | 10.0 (6 reviews) | 

#### Contacts

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (149 reviews) | 
| **Information Locater** | Not enough data | 8.7 (145 reviews) | 
| **Record Prospect Data** | Not enough data | 8.8 (147 reviews) | 

#### Insights

| Feature | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Notes** | Not enough data | 8.8 (143 reviews) | 
| **Daily Summary** | Not enough data | 9.1 (151 reviews) | 
| **Automated Voicemails** | Not enough data | 8.7 (139 reviews) | 
| **Automated Emails** | Not enough data | 8.5 (139 reviews) | 
| **Sorts Prospects** | Not enough data | 8.6 (137 reviews) | 
| **Automated Note Taking** | Not enough data | 8.7 (5 reviews) | 

---
## Categories
**Shared Categories (4):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


**Unique to Ozonetel (6):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Live Chat Software](https://www.g2.com/categories/live-chat)


---
## Reviewer Demographics

### By Company Size

| Segment | Ameyo by Exotel Cloud Contact Center | Ozonetel | 
|---|---|---|
| **Small-Business** | 18.9% | 28.0% | 
| **Mid-Market** | 48.9% | 62.5% | 
| **Enterprise** | 32.2% | 9.5% | 

### By Industry

#### Ameyo by Exotel Cloud Contact Center

- **Education Management:** 19.3%
- **Financial Services:** 10.3%
- **Information Technology and Services:** 9.0%
- **Higher Education:** 5.2%
- **Primary/Secondary Education:** 4.3%
- **Health, Wellness and Fitness:** 3.0%
- **Retail:** 2.6%
- **E-Learning:** 2.6%
- **Banking:** 2.6%
- **Insurance:** 2.1%
- **Other:** 39.1%

#### Ozonetel

- **Financial Services:** 14.7%
- **Hospital & Health Care:** 8.4%
- **Consumer Services:** 7.2%
- **Education Management:** 7.1%
- **Insurance:** 6.4%
- **Health, Wellness and Fitness:** 6.4%
- **Hospitality:** 4.7%
- **Information Technology and Services:** 3.7%
- **Telecommunications:** 2.7%
- **Internet:** 2.4%
- **Other:** 36.2%

---
## Alternatives

### Alternatives to Ameyo by Exotel Cloud Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7780 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (409 reviews)

### Alternatives to Ozonetel

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1624 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (761 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Dixa](https://www.g2.com/products/dixa/reviews) — 4.2/5 stars (391 reviews)

---
## Top Discussions

### Ameyo by Exotel Cloud Contact Center

- Title: [Can we customize quick dispositions for a default setup?](https://www.g2.com/discussions/can-we-customize-quick-dispositions-for-a-default-setup) — 2 comments, 1 upvote
  > **Top comment:** "some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a..."
- Title: [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) — 1 comment
  > **Top comment:** "Ameyo is a software used for auto dialling for the customer support agents which helps in collecting the customer data in a organised manner."
- Title: [How to delete the call recording from the ameyo](https://www.g2.com/discussions/how-to-delete-the-call-recording-from-the-ameyo) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is reliable for contact center solution."
- Title: [what is the best way](https://www.g2.com/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is the Best"

### Ozonetel

- Title: [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. "
- Title: [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We can enable the IVR module to the client account. 

Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-ozonetel)