# Ameyo by Exotel Cloud Contact Center vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. This level of organization contributes to higher customer satisfaction.
- **Users say** that Ameyo by Exotel Cloud Contact Center is effective for lead distribution, particularly praising its dialer feature. One user highlighted the 'Queue' function, which significantly increased the number of calls agents could make, showcasing its efficiency in a high-volume environment.
- **Reviewers mention** that Freshdesk's automation capabilities, such as ticket flow configuration and categorization, streamline the support process. Users find it beneficial that tickets can be automatically created when issues arise, enhancing responsiveness.
- **According to verified reviews** , Ameyo's feature stack is seen as a comprehensive solution for customer experience needs, making it a one-stop shop for many users. However, some users feel it may not be as intuitive as Freshdesk, which has a more user-friendly interface.
- **Users highlight** that Freshdesk offers a higher overall satisfaction score, reflecting its strong market presence and user-friendly design. The platform's ease of setup and administration is frequently praised, making it a preferred choice for small businesses.
- **G2 reviewers note** that while Ameyo has a solid offering, its support quality is perceived as lower compared to Freshdesk. Users have reported challenges in receiving timely assistance, which can impact day-to-day usability in a fast-paced contact center environment.



| | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 251 | 3,752 | 
| **Largest Market Segment** | Mid-Market (48.9% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### Ameyo by Exotel Cloud Contact Center

Pros:
- Ease of Use (5 reviews)
- Features (4 reviews)

Cons:
- Limited Customization (4 reviews)
- Difficult Setup (3 reviews)

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

---
## Ratings Comparison
| Rating | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 8.4 (153 reviews) | 8.6 (3283 reviews) | 
  | **Ease of Use** | 8.6 (154 reviews) | 8.9 (3308 reviews) | 
  | **Ease of Setup** | 8.2 (100 reviews) | 8.6 (2364 reviews) | 
  | **Ease of Admin** | 8.5 (92 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 7.9 (149 reviews) | 8.7 (3182 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (95 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 8.8 (128 reviews) | 8.8 (3252 reviews) | 

---
## Pricing

### Ameyo by Exotel Cloud Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 2595 |

#### Ticket and Case Management

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.9 (2255 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.8 (2267 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2194 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.5 (2069 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.3 (1810 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.5 (2094 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.7 (2028 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1379 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (330 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (325 reviews) | 

#### Agentic AI - Help Desk

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (57 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (57 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (56 reviews) | 

#### Communication Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.6 (1927 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1318 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1192 reviews) ✓ Verified | 
| **Voice** | Not enough data | 7.9 (937 reviews) ✓ Verified | 

#### Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (1160 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.1 (1662 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.6 (1551 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (1158 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.0 (1881 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.3 (1967 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 9.0/10 | 27 |
| **Freshdesk** | N/A | N/A |

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Database Management ** | 9.0 (21 reviews) | Not enough data | 
| **Data Workflows** | 9.2 (19 reviews) | Not enough data | 
| **Issue Management** | 8.6 (20 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.9 (17 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (16 reviews) | Not enough data | 
| **Analytics** | 9.2 (16 reviews) | Not enough data | 

#### Compliance

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Policies and Controls** | 8.8 (21 reviews) | Not enough data | 
| **Data Governance** | 9.0 (20 reviews) | Not enough data | 
| **Compliance** | 9.1 (21 reviews) | Not enough data | 
| **Auditing** | 9.0 (18 reviews) | Not enough data | 

#### Customer Support

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Intelligent Search** | 9.2 (18 reviews) | Not enough data | 
| **Suggestions** | 9.0 (18 reviews) | Not enough data | 
| **Decision Trees** | 8.5 (16 reviews) | Not enough data | 

#### Data Security

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Risk Data Attributes** | 8.9 (18 reviews) | Not enough data | 
| **Data Transport** | 8.8 (17 reviews) | Not enough data | 
| **Access Management** | 9.1 (20 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (16 reviews) | Not enough data | 

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Integrations** | 8.7 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (17 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (335 reviews) | 
| **Physical Media** | Not enough data | 7.5 (323 reviews) | 

#### Design

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (331 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (356 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (344 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (263 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 293 |

#### Usability

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.7 (263 reviews) | 
| **Supporting Documents** | Not enough data | 8.7 (259 reviews) | 
| **Two-Way Communication** | Not enough data | 8.8 (251 reviews) | 

#### Reporting

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (245 reviews) | 
| **Trend Analysis** | Not enough data | 8.5 (241 reviews) | 
| **Performance Monitoring** | Not enough data | 8.6 (253 reviews) | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (178 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.3/10 | 269 |

#### Productivity Tools

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Notes** | Not enough data | 8.9 (237 reviews) | 
| **Internal Discussion** | Not enough data | 8.7 (222 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.6 (225 reviews) | 
| **Workflows** | Not enough data | 8.7 (229 reviews) | 
| **Templates** | Not enough data | 8.7 (232 reviews) | 
| **Integrations** | Not enough data | 8.3 (209 reviews) | 
| **Tagging System** | Not enough data | 8.7 (227 reviews) | 

#### Analytics

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Trends** | Not enough data | 8.3 (204 reviews) | 
| **Performance Tracking** | Not enough data | 8.5 (214 reviews) | 
| **Email Tracking** | Not enough data | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (12 reviews) | 
| **Decision Making** | Not enough data | 7.1 (14 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 81 |
| **Freshdesk** | N/A | N/A |

#### Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Voice** | 8.7 (69 reviews) | Not enough data | 
| **Social** | 8.3 (32 reviews) | Not enough data | 
| **Web Chat** | 8.3 (28 reviews) | Not enough data | 
| **Mobile SMS** | 8.0 (32 reviews) | Not enough data | 
| **Email** | 8.1 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (5 reviews) | Not enough data | 

#### Functions

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Session Routing** | 8.6 (51 reviews) | Not enough data | 
| **Session Queuing** | 8.4 (49 reviews) | Not enough data | 
| **Concurrent Calling** | 8.5 (46 reviews) | Not enough data | 
| **Speech Analytics** | 8.5 (32 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (52 reviews) | Not enough data | 
| **IVR** | 8.6 (62 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.4 (57 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (45 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Session Summary Notes** | 8.7 (54 reviews) | Not enough data | 
| **Administrator Access** | 8.8 (61 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.3 (67 reviews) | Not enough data | 
| **Session Recording** | 8.7 (54 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (51 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.8/10 | 43 |
| **Freshdesk** | N/A | N/A |

#### Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Omnichannel** | 9.0 (22 reviews) | Not enough data | 
| **Mobile Access** | 7.7 (24 reviews) | Not enough data | 
| **Queue Management** | 8.7 (34 reviews) | Not enough data | 
| **Call Routing** | 8.9 (34 reviews) | Not enough data | 
| **Call Back** | 8.9 (34 reviews) | Not enough data | 
| **IVR** | 8.9 (35 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (10 reviews) | Not enough data | 

#### Workforce Management

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Call Monitoring** | 9.0 (35 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (33 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Call Recording** | 9.1 (36 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (37 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 1886 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (116 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (113 reviews) | 

#### Communication

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 8.5 (199 reviews) | 
| **Co-Browsing** | Not enough data | 8.2 (202 reviews) | 

####  Internal Use

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Customization ** | Not enough data | 8.1 (1662 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.6 (203 reviews) | 
| **Lead Development** | Not enough data | 8.2 (186 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 37 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | 6.3 (5 reviews) | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 9.0 (31 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.4 (28 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | Feature Not Available | 8.3 (682 reviews) | 
| **Mobile Optimization** | 8.8 (24 reviews) | 8.2 (238 reviews) | 
| **Personalization** | Feature Not Available | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Branding** | 9.0 (29 reviews) | 8.5 (253 reviews) | 
| **Automation** | 8.7 (29 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.6 (27 reviews) | 8.0 (220 reviews) | 
| **Integrations** | 8.6 (31 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (16 reviews) | 
| **Decision Making** | Not enough data | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 532 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (163 reviews) | 
| **Tickets** | Not enough data | 9.3 (485 reviews) | 
| **Macros** | Not enough data | 8.6 (372 reviews) | 

#### Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (480 reviews) | 
| **Social** | Not enough data | 8.7 (416 reviews) | 
| **Live Chat** | Not enough data | 8.8 (377 reviews) | 
| **Phone** | Not enough data | 8.5 (341 reviews) | 
| **Text** | Not enough data | 8.3 (59 reviews) | 

#### Insight

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (383 reviews) | 
| **Reporting** | Not enough data | 8.7 (170 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (374 reviews) | 
| **Help Desk** | Not enough data | 9.1 (446 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (87 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (85 reviews) | 

### Player Support Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Player Support Channels - Player Support Platforms

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **In-Game Support** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 
| **Self-Service Help Center** | Not enough data | Not enough data | 

#### Support Operations - Player Support Platforms

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Automated Resolution** | Not enough data | Not enough data | 
| **Player Context** | Not enough data | Not enough data | 
| **Case Management** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | 8.4/10 | 14 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (10 reviews) | 

#### Automation

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (9 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 6.9 (9 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Ameyo by Exotel Cloud Contact Center (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Freshdesk (10):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Player Support Platforms](https://www.g2.com/categories/player-support-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Ameyo by Exotel Cloud Contact Center | Freshdesk | 
|---|---|---|
| **Small-Business** | 18.9% | 48.7% | 
| **Mid-Market** | 48.9% | 39.7% | 
| **Enterprise** | 32.2% | 11.6% | 

### By Industry

#### Ameyo by Exotel Cloud Contact Center

- **Education Management:** 19.3%
- **Financial Services:** 10.3%
- **Information Technology and Services:** 9.0%
- **Higher Education:** 5.2%
- **Primary/Secondary Education:** 4.3%
- **Health, Wellness and Fitness:** 3.0%
- **Retail:** 2.6%
- **E-Learning:** 2.6%
- **Banking:** 2.6%
- **Insurance:** 2.1%
- **Other:** 39.1%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.8%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.7%
- **Retail:** 3.3%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.5%

---
## Alternatives

### Alternatives to Ameyo by Exotel Cloud Contact Center

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2537 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7797 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (357 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1632 reviews)
- [CallHippo](https://www.g2.com/products/callhippo/reviews) — 4.4/5 stars (410 reviews)

### Alternatives to Freshdesk

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3890 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2501 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7002 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1909 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7797 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)

---
## Top Discussions

### Ameyo by Exotel Cloud Contact Center

- Title: [Can we customize quick dispositions for a default setup?](https://www.g2.com/discussions/can-we-customize-quick-dispositions-for-a-default-setup) — 2 comments, 1 upvote
  > **Top comment:** "some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a..."
- Title: [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) — 1 comment
  > **Top comment:** "Ameyo is a software used for auto dialling for the customer support agents which helps in collecting the customer data in a organised manner."
- Title: [How to delete the call recording from the ameyo](https://www.g2.com/discussions/how-to-delete-the-call-recording-from-the-ameyo) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is reliable for contact center solution."
- Title: [what is the best way](https://www.g2.com/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is the Best"

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) — 2 comments
  > **Top comment:** "Freshdesk and Freshservice are both customer support and helpdesk software solutions developed by Freshworks Inc. These platforms cater to different aspects..."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-freshdesk)