# Ameyo by Exotel Cloud Contact Center vs Dynamics 365 Customer Service Comparison

| | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 251 | 32 | 
| **Largest Market Segment** | Mid-Market (48.9% of reviews) | Mid-Market (53.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ameyo by Exotel Cloud Contact Center

Pros:
- Ease of Use (5 reviews)
- Features (4 reviews)

Cons:
- Limited Customization (4 reviews)
- Difficult Setup (3 reviews)

### Dynamics 365 Customer Service

Pros:
- Automation (2 reviews)
- Ease of Use (2 reviews)

Cons:
- Limited Customization (2 reviews)
- Limited Functionality (2 reviews)

---
## Ratings Comparison
| Rating | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.4 (153 reviews) | 8.5 (20 reviews) | 
  | **Ease of Use** | 8.6 (154 reviews) | 7.9 (20 reviews) | 
  | **Ease of Setup** | 8.2 (100 reviews) | 7.4 (9 reviews) | 
  | **Ease of Admin** | 8.5 (92 reviews) | 7.7 (8 reviews) | 
  | **Quality of Support** | 7.9 (149 reviews) | 8.4 (19 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.2 (95 reviews) | 8.6 (6 reviews) | 
  | **Product Direction (% positive)** | 8.8 (128 reviews) | 8.2 (19 reviews) | 

---
## Pricing

### Ameyo by Exotel Cloud Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Dynamics 365 Customer Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Dynamics 365 Customer Service** | 8.5/10 | 13 |

#### Ticket and Case Management

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.2 (10 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.8 (10 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.9 (9 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.2 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.5 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.3 (10 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.7 (10 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (9 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (10 reviews) | 
| **Voice** | Not enough data | 8.5 (10 reviews) ✓ Verified | 

#### Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.3 (6 reviews) | 
| **Customization ** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.0 (7 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.3 (7 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.5 (9 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.7 (9 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 9.0/10 | 27 |
| **Dynamics 365 Customer Service** | N/A | N/A |

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Database Management ** | 9.0 (21 reviews) | Not enough data | 
| **Data Workflows** | 9.2 (19 reviews) | Not enough data | 
| **Issue Management** | 8.6 (20 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Knowledge Base** | 8.9 (17 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (16 reviews) | Not enough data | 
| **Analytics** | 9.2 (16 reviews) | Not enough data | 

#### Compliance

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Policies and Controls** | 8.8 (21 reviews) | Not enough data | 
| **Data Governance** | 9.0 (20 reviews) | Not enough data | 
| **Compliance** | 9.1 (21 reviews) | Not enough data | 
| **Auditing** | 9.0 (18 reviews) | Not enough data | 

#### Customer Support

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Intelligent Search** | 9.2 (18 reviews) | Not enough data | 
| **Suggestions** | 9.0 (18 reviews) | Not enough data | 
| **Decision Trees** | 8.5 (16 reviews) | Not enough data | 

#### Data Security

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Risk Data Attributes** | 8.9 (18 reviews) | Not enough data | 
| **Data Transport** | 8.8 (17 reviews) | Not enough data | 
| **Access Management** | 9.1 (20 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.2 (16 reviews) | Not enough data | 

#### Administration

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Integrations** | 8.7 (17 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (17 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 81 |
| **Dynamics 365 Customer Service** | N/A | N/A |

#### Channels

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Voice** | 8.7 (69 reviews) | Not enough data | 
| **Social** | 8.3 (32 reviews) | Not enough data | 
| **Web Chat** | 8.3 (28 reviews) | Not enough data | 
| **Mobile SMS** | 8.0 (32 reviews) | Not enough data | 
| **Email** | 8.1 (36 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 7.0 (5 reviews) | Not enough data | 

#### Functions

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Session Routing** | 8.6 (51 reviews) | Not enough data | 
| **Session Queuing** | 8.4 (49 reviews) | Not enough data | 
| **Concurrent Calling** | 8.5 (46 reviews) | Not enough data | 
| **Speech Analytics** | 8.5 (32 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (52 reviews) | Not enough data | 
| **IVR** | 8.6 (62 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.4 (57 reviews) | Not enough data | 
| **Persistent Data** | 8.4 (45 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Session Summary Notes** | 8.7 (54 reviews) | Not enough data | 
| **Administrator Access** | 8.8 (61 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.3 (67 reviews) | Not enough data | 
| **Session Recording** | 8.7 (54 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 8.6 (51 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.8/10 | 43 |
| **Dynamics 365 Customer Service** | N/A | N/A |

#### Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Omnichannel** | 9.0 (22 reviews) | Not enough data | 
| **Mobile Access** | 7.7 (24 reviews) | Not enough data | 
| **Queue Management** | 8.7 (34 reviews) | Not enough data | 
| **Call Routing** | 8.9 (34 reviews) | Not enough data | 
| **Call Back** | 8.9 (34 reviews) | Not enough data | 
| **IVR** | 8.9 (35 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.8 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (10 reviews) | Not enough data | 

#### Workforce Management

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Call Monitoring** | 9.0 (35 reviews) | Not enough data | 
| **Performance Evaluation** | 9.1 (33 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Call Recording** | 9.1 (36 reviews) | Not enough data | 
| **Reporting & Dashboards** | 9.0 (37 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | 8.4/10 | 37 |
| **Dynamics 365 Customer Service** | 8.4/10 | 17 |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text Summarization** | 6.3 (5 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Knowledge Base** | 9.0 (31 reviews) | 8.9 (15 reviews) | 
| **Searchable Articles** | 8.4 (28 reviews) | 8.2 (13 reviews) | 
| **Community Forums** | Feature Not Available | 8.1 (12 reviews) | 
| **Mobile Optimization** | 8.8 (24 reviews) | 7.8 (6 reviews) | 
| **Personalization** | Feature Not Available | 7.8 (6 reviews) | 

#### Self-Service Platform

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Branding** | 9.0 (29 reviews) | 8.9 (6 reviews) | 
| **Automation** | 8.7 (29 reviews) | 9.4 (6 reviews) | 
| **Artificial Intelligence** | 8.6 (27 reviews) | 8.3 (7 reviews) | 
| **Integrations** | 8.6 (31 reviews) | 8.6 (6 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Ameyo by Exotel Cloud Contact Center** | N/A | N/A |
| **Dynamics 365 Customer Service** | N/A | N/A |

#### Generative AI

| Feature | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Ameyo by Exotel Cloud Contact Center (3):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dynamics 365 Customer Service (3):** [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Ameyo by Exotel Cloud Contact Center | Dynamics 365 Customer Service | 
|---|---|---|
| **Small-Business** | 18.9% | 14.3% | 
| **Mid-Market** | 48.9% | 53.6% | 
| **Enterprise** | 32.2% | 32.1% | 

### By Industry

#### Ameyo by Exotel Cloud Contact Center

- **Education Management:** 19.3%
- **Financial Services:** 10.3%
- **Information Technology and Services:** 9.0%
- **Higher Education:** 5.2%
- **Primary/Secondary Education:** 4.3%
- **Health, Wellness and Fitness:** 3.0%
- **Retail:** 2.6%
- **E-Learning:** 2.6%
- **Banking:** 2.6%
- **Insurance:** 2.1%
- **Other:** 39.1%

#### Dynamics 365 Customer Service

- **Information Technology and Services:** 14.8%
- **Telecommunications:** 11.1%
- **Computer Software:** 11.1%
- **Banking:** 7.4%
- **Accounting:** 3.7%
- **Consumer Electronics:** 3.7%
- **Consumer Services:** 3.7%
- **Financial Services:** 3.7%
- **Fine Art:** 3.7%
- **Food Production:** 3.7%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to Ameyo by Exotel Cloud Contact Center

- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2559 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)
- [Kapture CX](https://www.g2.com/products/kapture-cx/reviews) — 4.5/5 stars (360 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1635 reviews)

### Alternatives to Dynamics 365 Customer Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (7011 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3754 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2917 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (488 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7812 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3894 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)

---
## Top Discussions

### Ameyo by Exotel Cloud Contact Center

- Title: [Can we customize quick dispositions for a default setup?](https://www.g2.com/discussions/can-we-customize-quick-dispositions-for-a-default-setup) — 2 comments, 1 upvote
  > **Top comment:** "some platforms out there are using their real time transcription and speech analytics to disposition calls. I wouldn't recommend this as sentiment plays a..."
- Title: [What is Ameyo used for?](https://www.g2.com/discussions/what-is-ameyo-used-for) — 1 comment
  > **Top comment:** "Ameyo is a software used for auto dialling for the customer support agents which helps in collecting the customer data in a organised manner."
- Title: [How to delete the call recording from the ameyo](https://www.g2.com/discussions/how-to-delete-the-call-recording-from-the-ameyo) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is reliable for contact center solution."
- Title: [what is the best way](https://www.g2.com/discussions/what-is-the-best-way-6289b3a6-8471-4363-8454-8035fcd1571c) — 1 comment, 1 upvote
  > **Top comment:** "Ameyo is the Best"

### Dynamics 365 Customer Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ameyo-by-exotel-cloud-contact-center-vs-dynamics-365-customer-service)