# Egencia by Amex GBT vs Routespring Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Amex GBT Egencia excels in providing a comprehensive travel management experience, with users appreciating the convenience of having all travel options in one app. This feature not only saves time but also offers a wide selection of airlines, hotels, and rental cars, making it easier for travelers to stay within budget.
- **Users say** Routespring stands out for its centralized travel management capabilities, which streamline transport booking and ensure efficient flight and hotel management. Reviewers highlight the app's ability to automate travel workflow approvals, significantly reducing delays and enhancing visibility into travel activities.
- **According to verified reviews** , Amex GBT Egencia has a higher overall satisfaction score, indicating that users generally find it more reliable for managing travel needs. However, some users have noted challenges in configuration, suggesting that it may not always align perfectly with specific workflow requirements.
- **Reviewers mention** that Routespring shines in its ease of use, particularly for bulk and guest travel bookings. Users appreciate how the platform organizes these processes, making it especially beneficial for event management, which can often be complex and time-consuming.
- **G2 reviewers highlight** that while Amex GBT Egencia offers a robust set of features, including easy access to itineraries and receipts, it may not provide the same level of personalized support as Routespring, which has received praise for its high-quality customer service and proactive assistance.
- **Users report** that both platforms have their strengths, but Routespring's focus on automation and visibility gives it an edge in managing travel efficiently. This is particularly evident in user feedback that emphasizes the clarity of travel approvals and the ability to quickly access travel information without sifting through multiple emails or booking sites.



| | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 920 | 399 | 
| **Largest Market Segment** | Enterprise (48.3% of reviews) | Mid-Market (76.7% of reviews) | 
| **Entry Level Price** | No pricing available | Free Per Month | 

---
## Top Pros & Cons

### Egencia by Amex GBT

Pros:
- Ease of Use (96 reviews)
- Easy Booking (70 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Booking Issues (25 reviews)

### Routespring

Pros:
- Ease of Use (110 reviews)
- Easy Booking (90 reviews)

Cons:
- Limited Options (54 reviews)
- Reporting Issues (24 reviews)

---
## Ratings Comparison
| Rating | Egencia by Amex GBT | Routespring | 
|---|---|---|
  | **Meets Requirements** | 9.1 (694 reviews) | 9.9 (361 reviews) | 
  | **Ease of Use** | 9.1 (704 reviews) | 9.9 (364 reviews) | 
  | **Ease of Setup** | 9.0 (348 reviews) | 9.9 (168 reviews) | 
  | **Ease of Admin** | 8.8 (248 reviews) | 9.8 (53 reviews) | 
  | **Quality of Support** | 8.9 (620 reviews) | 9.9 (352 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (253 reviews) | 9.7 (52 reviews) | 
  | **Product Direction (% positive)** | 8.0 (643 reviews) | 9.8 (297 reviews) | 

---
## Pricing

### Egencia by Amex GBT

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Routespring

#### Entry-Level Pricing

Plan: Basic

Price: Free Per Month

Description: FREE - 5 bookings per month
then 3% per booking

Key Features:
- $0 - Cost per phone call
- 24/7 email, text and phone support
- Automatic Airline Credit Utilization

[Browse all 3 editions](https://www.g2.com/products/routespring/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Expense Management

| Product | Score | Reviews |
|---|---|---|
| **Egencia by Amex GBT** | 8.7/10 | 446 |
| **Routespring** | 10.0/10 | 286 |

#### Expense Reports

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Ease of Creating Expense Reports** | 8.5 (44 reviews) | 10.0 (215 reviews) | 
| **Bank / Credit Card Integration** | 8.6 (47 reviews) | 10.0 (214 reviews) | 
| **Smart Categorization** | 8.8 (45 reviews) | 10.0 (208 reviews) | 
| **Digital Receipt Management** | 8.7 (44 reviews) | 10.0 (210 reviews) | 
| **Employee Reimbursement** | 8.4 (33 reviews) | 10.0 (207 reviews) | 
| **Currency Conversions** | 8.5 (28 reviews) | 10.0 (202 reviews) | 
| **Credit Card Integration** | 8.7 (45 reviews) | 10.0 (201 reviews) | 

#### Agentic AI - Expense Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Travel Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Ease of Booking** | 9.0 (388 reviews) ✓ Verified | 9.9 (265 reviews) | 
| **Itinerary Management** | 8.9 (362 reviews) ✓ Verified | 9.9 (262 reviews) | 
| **Trip Notifications** | 9.1 (356 reviews) ✓ Verified | 9.9 (248 reviews) | 
| **Advanced Integrations** | 8.2 (249 reviews) ✓ Verified | 9.9 (235 reviews) | 

#### Client Invoicing

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Invoice Creation and Delivery** | 8.4 (34 reviews) | 10.0 (204 reviews) | 
| **Electronic Payments** | 8.4 (36 reviews) | 10.0 (202 reviews) | 
| **Project Accounting / Revenue Recognition** | 8.7 (31 reviews) | 10.0 (198 reviews) | 

#### Generative AI - Expense Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Image-to-Text** | Not enough data | Not enough data | 
| **Text Generation** | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | 

#### Mobile

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Receipt Capture** | 8.5 (34 reviews) | 10.0 (201 reviews) | 
| **Mileage Tracking** | 8.3 (27 reviews) | Feature Not Available | 
| **Travel Itinerary and Flight Status Updates** | 8.8 (52 reviews) | 10.0 (208 reviews) | 

#### Platform

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Embedded AI / Machine Learning** | 8.4 (30 reviews) | 10.0 (189 reviews) | 
| **Complex Approval Workflow** | 9.0 (30 reviews) | 10.0 (199 reviews) | 

#### Administration

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **PCI Regulation Compliant** | 9.0 (25 reviews) | 10.0 (195 reviews) | 

#### Administration

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Business Tool Integration** | 8.9 (28 reviews) | 10.0 (202 reviews) | 
| **Workflow** | 8.8 (30 reviews) | 10.0 (200 reviews) | 
| **Automated Reminders** | 8.9 (40 reviews) | 10.0 (203 reviews) | 
| **Policy Compliance Management** | 8.8 (37 reviews) | 10.0 (207 reviews) | 
| **User, Role, and Access Management** | 8.9 (37 reviews) | 10.0 (199 reviews) | 

#### Platform

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Reporting** | 8.3 (36 reviews) | 10.0 (199 reviews) | 
| **APIs / Integration** | 7.8 (25 reviews) | 10.0 (195 reviews) | 
| **Internationalization** | 8.4 (29 reviews) | 10.0 (202 reviews) | 
| **Performance and Reliability** | 8.8 (43 reviews) | 10.0 (204 reviews) | 
| **Mobile User Support** | 8.7 (38 reviews) | 10.0 (199 reviews) | 
| **Offline** | 8.3 (27 reviews) | Feature Not Available | 

### Spend Management

| Product | Score | Reviews |
|---|---|---|
| **Egencia by Amex GBT** | 8.1/10 | 18 |
| **Routespring** | N/A | N/A |

#### Setup

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Data** | 8.3 (16 reviews) | Not enough data | 
| **Approvals** | 8.6 (16 reviews) | Not enough data | 
| **Alignment** | 8.2 (16 reviews) | Not enough data | 

#### Performance

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **KPIs** | 7.7 (15 reviews) | Not enough data | 
| **Benchmarks** | 7.6 (16 reviews) | Not enough data | 
| **Forecasting** | 7.6 (14 reviews) | Not enough data | 
| **Savings** | 8.2 (15 reviews) | Not enough data | 

#### Payment Cards

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **One-time Virtual** | 8.8 (13 reviews) | Not enough data | 
| **Recurring Virtual** | 8.7 (13 reviews) | Not enough data | 
| **Physical** | 7.8 (12 reviews) | Not enough data | 

#### Reporting

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Real time** | 8.8 (14 reviews) | Not enough data | 
| **Multiple Views** | 8.7 (14 reviews) | Not enough data | 
| **Export** | 9.0 (14 reviews) | Not enough data | 
| **Budgets** | 9.0 (13 reviews) | Not enough data | 

#### Payments

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Vendor** | 7.8 (12 reviews) | Not enough data | 
| **Recurring** | 8.3 (12 reviews) | Not enough data | 
| **Employee Reimbursements** | 8.7 (13 reviews) | Not enough data | 
| **ACH** | 6.3 (12 reviews) | Not enough data | 

#### Fraud & Risk Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Notifications** | 7.6 (13 reviews) | Not enough data | 
| **Unique Cards** | 7.8 (12 reviews) | Not enough data | 
| **Controls** | 7.6 (12 reviews) | Not enough data | 

#### Agentic AI - Spend Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | 

### Travel Management

| Product | Score | Reviews |
|---|---|---|
| **Egencia by Amex GBT** | 8.3/10 | 566 |
| **Routespring** | 9.7/10 | 290 |

#### Expense Reporting

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Expense Automation** | 8.5 (217 reviews) ✓ Verified | 9.9 (231 reviews) | 
| **Integration** | 8.5 (227 reviews) ✓ Verified | 9.8 (225 reviews) | 
| **Compliance** | 9.0 (280 reviews) ✓ Verified | 9.9 (237 reviews) | 
| **Mobile Functionality** | 8.8 (271 reviews) ✓ Verified | 9.9 (237 reviews) | 

#### Travel Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Ease of Booking** | 9.0 (388 reviews) ✓ Verified | 9.9 (265 reviews) | 
| **Itinerary Management** | 8.9 (362 reviews) ✓ Verified | 9.9 (262 reviews) | 
| **Trip Notifications** | 9.1 (356 reviews) ✓ Verified | 9.9 (248 reviews) | 
| **Advanced Integrations** | 8.2 (249 reviews) ✓ Verified | 9.9 (235 reviews) | 

#### Approval 

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Rules** | 9.0 (318 reviews) ✓ Verified | 9.9 (244 reviews) | 
| **Workflows** | 8.9 (285 reviews) ✓ Verified | 9.9 (242 reviews) | 
| **Submit** | Feature Not Available | 9.9 (234 reviews) | 

#### AI - Travel Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Personalization** | 7.1 (69 reviews) | 9.4 (16 reviews) | 
| **Predictive Analytics** | 7.3 (72 reviews) | 9.4 (16 reviews) | 
| **Cost Savings** | 8.0 (74 reviews) | 9.6 (16 reviews) | 
| **Efficiency** | 8.2 (74 reviews) | 9.4 (14 reviews) | 
| **Real-Time Assistance** | 7.5 (76 reviews) | Feature Not Available | 

#### Agentic AI - Travel Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Autonomous Task Execution** | 7.0 (25 reviews) | 9.5 (7 reviews) | 
| **Proactive Assistance** | 7.4 (25 reviews) | 9.4 (6 reviews) | 

#### Employee Risk Management

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Emergency Assistance Integration** | Not enough data | Not enough data | 
| **Policy Enforcement & Compliance** | 9.7 (6 reviews) | Not enough data | 
| **Traveler Tracking** | Not enough data | Not enough data | 
| **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | 

#### Sustainability & Reporting

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Sustainability Reporting** | Not enough data | Not enough data | 
| **Green Travel Recommendations** | Not enough data | Not enough data | 
| **Carbon Emissions Tracking** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Egencia by Amex GBT** | N/A | N/A |
| **Routespring** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Travel Management Software](https://www.g2.com/categories/travel-management), [Expense Management Software](https://www.g2.com/categories/expense-management)

**Unique to Egencia by Amex GBT (1):** [Spend Management Software](https://www.g2.com/categories/spend-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Egencia by Amex GBT | Routespring | 
|---|---|---|
| **Small-Business** | 13.6% | 20.5% | 
| **Mid-Market** | 38.1% | 76.7% | 
| **Enterprise** | 48.3% | 2.8% | 

### By Industry

#### Egencia by Amex GBT

- **Information Technology and Services:** 8.4%
- **Computer Software:** 8.3%
- **Construction:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Financial Services:** 3.9%
- **Automotive:** 3.2%
- **Internet:** 2.9%
- **Retail:** 2.9%
- **Non-Profit Organization Management:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 57.5%

#### Routespring

- **Information Technology and Services:** 64.8%
- **Marketing and Advertising:** 7.5%
- **Computer Software:** 5.4%
- **Financial Services:** 5.2%
- **Consumer Goods:** 2.1%
- **Consulting:** 1.3%
- **Broadcast Media:** 1.3%
- **Airlines/Aviation:** 1.0%
- **Education Management:** 0.8%
- **Restaurants:** 0.5%
- **Other:** 10.1%

---
## Alternatives

### Alternatives to Egencia by Amex GBT

- [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9285 reviews)
- [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2065 reviews)
- [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7141 reviews)
- [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews)
- [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2409 reviews)
- [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2465 reviews)
- [Deem](https://www.g2.com/products/deem/reviews) — 4.5/5 stars (220 reviews)
- [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5655 reviews)
- [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews)
- [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1609 reviews)

### Alternatives to Routespring

- [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9285 reviews)
- [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2065 reviews)
- [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews)
- [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7141 reviews)
- [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2465 reviews)
- [myBiz by MakeMyTrip](https://www.g2.com/products/mybiz-by-makemytrip/reviews) — 4.5/5 stars (1122 reviews)
- [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5655 reviews)
- [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1609 reviews)
- [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) — 4.5/5 stars (1542 reviews)
- [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2409 reviews)

---
## Top Discussions

### Egencia by Amex GBT

- Title: [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) — 2 comments
  > **Top comment:** "depends on your volume and negotiations.  I can't give you what my company pays since it is proprietary and consists of the fees we have negotiated."
- Title: [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) — 2 comments
  > **Top comment:** "Chicago"
- Title: [What is egencia Expedia?](https://www.g2.com/discussions/what-is-egencia-expedia) — 2 comments
  > **Top comment:** "I don’t believe they are related. They are two different travel sites. "
- Title: [What is Egencia used for?](https://www.g2.com/discussions/what-is-egencia-used-for) — 1 comment
  > **Top comment:** "Business Travel Management tool"
- Title: [How to l weed out extended stay hotels in the beginning of search?](https://www.g2.com/discussions/29946-how-to-l-weed-out-extended-stay-hotels-in-the-beginning-of-search) — 1 comment
  > **Top comment:** "Open and hinest information sharing"

### Routespring

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/egencia-by-amex-gbt-vs-routespring)