# Amex GBT Neo vs Egencia by Amex GBT Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Egencia by Amex GBT excels in user satisfaction, with a significantly higher overall rating compared to Amex GBT Neo. Users appreciate the **intuitive website format** and the ease of accessing necessary information, which enhances their travel management experience.
- **Users say** that Egencia's implementation process is notably smooth, with many highlighting the **quick responses from account management** and the ability to centralize negotiated agreements, making it easier for travel managers to operate efficiently.
- **Reviewers mention** that while Amex GBT Neo offers a unified platform for managing travel and expenses, it faces challenges in user experience, particularly in areas like **ease of setup** and **administration** , which some users found less intuitive compared to Egencia.
- **According to verified reviews** , Egencia by Amex GBT is praised for its continuous improvement efforts, with users noting the addition of new tools that enhance functionality for travel managers, making it a more robust choice for enterprise-level needs.
- **Users highlight** that Amex GBT Neo provides a solid interface for planning trips, but it lacks the same level of support and advanced features that Egencia offers, such as **trip notifications** and **itinerary management** , which are crucial for seamless travel experiences.
- **G2 reviewers indicate** that while both products serve enterprise clients, Egencia has a stronger market presence and user satisfaction, making it a more reliable option for businesses looking for comprehensive travel management solutions.



| | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Star Rating** | 3.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 14 | 921 | 
| **Largest Market Segment** | Enterprise (64.3% of reviews) | Enterprise (48.4% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amex GBT Neo

**Not enough data**

### Egencia by Amex GBT

Pros:
- Ease of Use (96 reviews)
- Easy Booking (70 reviews)

Cons:
- Poor Customer Support (29 reviews)
- Booking Issues (25 reviews)

---
## Ratings Comparison
| Rating | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
  | **Meets Requirements** | 6.9 (12 reviews) | 9.1 (694 reviews) | 
  | **Ease of Use** | 7.5 (12 reviews) | 9.1 (704 reviews) | 
  | **Ease of Setup** | 6.9 (7 reviews) | 9.0 (348 reviews) | 
  | **Ease of Admin** | 5.5 (7 reviews) | 8.8 (248 reviews) | 
  | **Quality of Support** | 7.5 (10 reviews) | 8.9 (620 reviews) | 
  | **Has the product been a good partner in doing business?** | 6.2 (7 reviews) | 8.9 (253 reviews) | 
  | **Product Direction (% positive)** | 9.0 (12 reviews) | 8.0 (643 reviews) | 

---
## Pricing

### Amex GBT Neo

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Egencia by Amex GBT

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Expense Management

| Product | Score | Reviews |
|---|---|---|
| **Amex GBT Neo** | N/A | N/A |
| **Egencia by Amex GBT** | 8.7/10 | 446 |

#### Expense Reports

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Ease of Creating Expense Reports** | Not enough data | 8.5 (44 reviews) | 
| **Bank / Credit Card Integration** | Not enough data | 8.6 (47 reviews) | 
| **Smart Categorization** | Feature Not Available | 8.8 (45 reviews) | 
| **Digital Receipt Management** | Not enough data | 8.7 (44 reviews) | 
| **Employee Reimbursement** | Not enough data | 8.4 (33 reviews) | 
| **Currency Conversions** | Feature Not Available | 8.5 (28 reviews) | 
| **Credit Card Integration** | Not enough data | 8.7 (45 reviews) | 

#### Agentic AI - Expense Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Travel Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Ease of Booking** | 7.2 (6 reviews) | 9.0 (388 reviews) ✓ Verified | 
| **Itinerary Management** | 7.2 (6 reviews) | 8.9 (362 reviews) ✓ Verified | 
| **Trip Notifications** | 8.3 (6 reviews) | 9.1 (356 reviews) ✓ Verified | 
| **Advanced Integrations** | 7.0 (5 reviews) ✓ Verified | 8.2 (249 reviews) ✓ Verified | 

#### Client Invoicing

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Invoice Creation and Delivery** | Feature Not Available | 8.4 (34 reviews) | 
| **Electronic Payments** | Feature Not Available | 8.4 (36 reviews) | 
| **Project Accounting / Revenue Recognition** | Not enough data | 8.7 (31 reviews) | 

#### Generative AI - Expense Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Image-to-Text** | Not enough data | Not enough data | 
| **Text Generation** | Not enough data | Not enough data | 
| **Text Summarization** | Not enough data | Not enough data | 

#### Mobile

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Receipt Capture** | Not enough data | 8.5 (34 reviews) | 
| **Mileage Tracking** | Not enough data | 8.3 (27 reviews) | 
| **Travel Itinerary and Flight Status Updates** | Feature Not Available | 8.8 (52 reviews) | 

#### Platform

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Embedded AI / Machine Learning** | Feature Not Available | 8.4 (30 reviews) | 
| **Complex Approval Workflow** | Not enough data | 9.0 (30 reviews) | 

#### Administration

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **PCI Regulation Compliant** | Not enough data | 9.0 (25 reviews) | 

#### Administration

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Business Tool Integration** | Not enough data | 8.9 (28 reviews) | 
| **Workflow** | Not enough data | 8.8 (30 reviews) | 
| **Automated Reminders** | Feature Not Available | 8.9 (40 reviews) | 
| **Policy Compliance Management** | Not enough data | 8.8 (37 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (37 reviews) | 

#### Platform

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (36 reviews) | 
| **APIs / Integration** | Feature Not Available | 7.8 (25 reviews) | 
| **Internationalization** | Not enough data | 8.4 (29 reviews) | 
| **Performance and Reliability** | Not enough data | 8.8 (43 reviews) | 
| **Mobile User Support** | Not enough data | 8.7 (38 reviews) | 
| **Offline** | Feature Not Available | 8.3 (27 reviews) | 

### Spend Management

| Product | Score | Reviews |
|---|---|---|
| **Amex GBT Neo** | N/A | N/A |
| **Egencia by Amex GBT** | 8.1/10 | 18 |

#### Setup

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Data** | Not enough data | 8.3 (16 reviews) | 
| **Approvals** | Not enough data | 8.6 (16 reviews) | 
| **Alignment** | Not enough data | 8.2 (16 reviews) | 

#### Performance

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **KPIs** | Not enough data | 7.7 (15 reviews) | 
| **Benchmarks** | Not enough data | 7.6 (16 reviews) | 
| **Forecasting** | Not enough data | 7.6 (14 reviews) | 
| **Savings** | Not enough data | 8.2 (15 reviews) | 

#### Payment Cards

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **One-time Virtual** | Not enough data | 8.8 (13 reviews) | 
| **Recurring Virtual** | Not enough data | 8.7 (13 reviews) | 
| **Physical** | Not enough data | 7.8 (12 reviews) | 

#### Reporting

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Real time** | Not enough data | 8.8 (14 reviews) | 
| **Multiple Views** | Not enough data | 8.7 (14 reviews) | 
| **Export** | Not enough data | 9.0 (14 reviews) | 
| **Budgets** | Not enough data | 9.0 (13 reviews) | 

#### Payments

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Vendor** | Not enough data | 7.8 (12 reviews) | 
| **Recurring** | Not enough data | 8.3 (12 reviews) | 
| **Employee Reimbursements** | Not enough data | 8.7 (13 reviews) | 
| **ACH** | Not enough data | 6.3 (12 reviews) | 

#### Fraud & Risk Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Notifications** | Not enough data | 7.6 (13 reviews) | 
| **Unique Cards** | Not enough data | 7.8 (12 reviews) | 
| **Controls** | Not enough data | 7.6 (12 reviews) | 

#### Agentic AI - Spend Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 

### Travel Management

| Product | Score | Reviews |
|---|---|---|
| **Amex GBT Neo** | 7.4/10 | 9 |
| **Egencia by Amex GBT** | 8.3/10 | 566 |

#### Expense Reporting

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Expense Automation** | Not enough data | 8.5 (217 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.5 (227 reviews) ✓ Verified | 
| **Compliance** | Not enough data | 9.0 (280 reviews) ✓ Verified | 
| **Mobile Functionality** | Not enough data | 8.8 (271 reviews) ✓ Verified | 

#### Travel Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Ease of Booking** | 7.2 (6 reviews) | 9.0 (388 reviews) ✓ Verified | 
| **Itinerary Management** | 7.2 (6 reviews) | 8.9 (362 reviews) ✓ Verified | 
| **Trip Notifications** | 8.3 (6 reviews) | 9.1 (356 reviews) ✓ Verified | 
| **Advanced Integrations** | 7.0 (5 reviews) ✓ Verified | 8.2 (249 reviews) ✓ Verified | 

#### Approval 

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Rules** | Not enough data | 9.0 (318 reviews) ✓ Verified | 
| **Workflows** | Not enough data | 8.9 (285 reviews) ✓ Verified | 
| **Submit** | Not enough data | Feature Not Available | 

#### AI - Travel Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Personalization** | Not enough data | 7.1 (69 reviews) | 
| **Predictive Analytics** | Not enough data | 7.3 (72 reviews) | 
| **Cost Savings** | Not enough data | 8.0 (74 reviews) | 
| **Efficiency** | Not enough data | 8.2 (74 reviews) | 
| **Real-Time Assistance** | Not enough data | 7.5 (76 reviews) | 

#### Agentic AI - Travel Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (25 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (25 reviews) | 

#### Employee Risk Management

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Emergency Assistance Integration** | Not enough data | Not enough data | 
| **Policy Enforcement & Compliance** | Not enough data | 9.7 (6 reviews) | 
| **Traveler Tracking** | Not enough data | Not enough data | 
| **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | 

#### Sustainability & Reporting

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Sustainability Reporting** | Not enough data | Not enough data | 
| **Green Travel Recommendations** | Not enough data | Not enough data | 
| **Carbon Emissions Tracking** | Not enough data | Not enough data | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **Amex GBT Neo** | N/A | N/A |
| **Egencia by Amex GBT** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Travel Management Software](https://www.g2.com/categories/travel-management), [Expense Management Software](https://www.g2.com/categories/expense-management)


**Unique to Egencia by Amex GBT (1):** [Spend Management Software](https://www.g2.com/categories/spend-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Amex GBT Neo | Egencia by Amex GBT | 
|---|---|---|
| **Small-Business** | 7.1% | 13.6% | 
| **Mid-Market** | 28.6% | 38.0% | 
| **Enterprise** | 64.3% | 48.4% | 

### By Industry

#### Amex GBT Neo

- **Financial Services:** 14.3%
- **Banking:** 14.3%
- **Airlines/Aviation:** 14.3%
- **Transportation/Trucking/Railroad:** 7.1%
- **Telecommunications:** 7.1%
- **Sports:** 7.1%
- **Renewables & Environment:** 7.1%
- **Pharmaceuticals:** 7.1%
- **Information Technology and Services:** 7.1%
- **Civil Engineering:** 7.1%
- **Other:** 7.1%

#### Egencia by Amex GBT

- **Information Technology and Services:** 8.4%
- **Computer Software:** 8.3%
- **Construction:** 4.2%
- **Hospital & Health Care:** 4.0%
- **Financial Services:** 3.9%
- **Automotive:** 3.2%
- **Internet:** 2.9%
- **Retail:** 2.9%
- **Non-Profit Organization Management:** 2.4%
- **Higher Education:** 2.4%
- **Other:** 57.5%

---
## Alternatives

### Alternatives to Amex GBT Neo

- [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7178 reviews)
- [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9295 reviews)
- [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2087 reviews)
- [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5659 reviews)
- [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2418 reviews)
- [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews)
- [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1612 reviews)
- [Zoho Expense](https://www.g2.com/products/zoho-expense/reviews) — 4.5/5 stars (1552 reviews)
- [Emburse Expense Enterprise (formerly Chrome River Expense)](https://www.g2.com/products/emburse-expense-enterprise-formerly-chrome-river-expense/reviews) — 4.3/5 stars (2280 reviews)
- [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2485 reviews)

### Alternatives to Egencia by Amex GBT

- [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9295 reviews)
- [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2087 reviews)
- [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7178 reviews)
- [Routespring](https://www.g2.com/products/routespring/reviews) — 4.9/5 stars (399 reviews)
- [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews)
- [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2418 reviews)
- [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2485 reviews)
- [Deem](https://www.g2.com/products/deem/reviews) — 4.5/5 stars (220 reviews)
- [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5659 reviews)
- [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews)

---
## Top Discussions

### Amex GBT Neo

No discussions available for this product.

### Egencia by Amex GBT

- Title: [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) — 2 comments
  > **Top comment:** "depends on your volume and negotiations.  I can't give you what my company pays since it is proprietary and consists of the fees we have negotiated."
- Title: [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) — 2 comments
  > **Top comment:** "Chicago"
- Title: [What is egencia Expedia?](https://www.g2.com/discussions/what-is-egencia-expedia) — 2 comments
  > **Top comment:** "I don’t believe they are related. They are two different travel sites. "
- Title: [What is Egencia used for?](https://www.g2.com/discussions/what-is-egencia-used-for) — 1 comment
  > **Top comment:** "Business Travel Management tool"
- Title: [How to l weed out extended stay hotels in the beginning of search?](https://www.g2.com/discussions/29946-how-to-l-weed-out-extended-stay-hotels-in-the-beginning-of-search) — 1 comment
  > **Top comment:** "Open and hinest information sharing"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/neo-amexgbt-vs-egencia-by-amex-gbt)