# Egencia by Amex GBT vs Lanes & Planes Comparison --- ## AI Generated Summary - **G2 reviewers report** that Egencia by Amex GBT excels in overall user satisfaction, reflected in its higher G2 Score compared to Lanes & Planes. Users appreciate the platform's **intuitive website format** and the ease of accessing necessary information, which enhances their travel management experience. - **Users say** that Lanes & Planes offers a straightforward booking process, making it easy to manage flights and hotels in one place. Reviewers highlight the platform's **clean and intuitive interface** , which simplifies the experience, especially for straightforward trips. - **According to verified reviews** , Egencia by Amex GBT is noted for its **quick implementation process** and responsive account management. Users find it beneficial to load negotiated agreements into a central system, streamlining their travel management tasks. - **Reviewers mention** that while Lanes & Planes provides friendly and helpful customer service, Egencia by Amex GBT has a slight edge in **quality of support** , with users appreciating the continuous improvements and new tools being added to the platform. - **G2 reviewers highlight** that Egencia by Amex GBT has a stronger focus on enterprise-level needs, with a significant portion of its user base coming from larger organizations. This focus allows for features that cater specifically to complex travel management requirements. - **Users report** that Lanes & Planes shines in **customer service responsiveness** , with many praising the quick support they receive when issues arise. This aspect is crucial for users who prioritize immediate assistance during their travel planning. | | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | | **Total Reviews** | 921 | 220 | | **Largest Market Segment** | Enterprise (48.4% of reviews) | Mid-Market (67.4% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Egencia by Amex GBT Pros: - Ease of Use (96 reviews) - Easy Booking (70 reviews) Cons: - Poor Customer Support (29 reviews) - Booking Issues (25 reviews) ### Lanes & Planes Pros: - Customer Support (3 reviews) - Ease of Use (3 reviews) Cons: - Confusing Information (2 reviews) - Unclear Usage (2 reviews) --- ## Ratings Comparison | Rating | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Meets Requirements** | 9.1 (694 reviews) | 8.6 (163 reviews) | | **Ease of Use** | 9.1 (704 reviews) | 8.4 (173 reviews) | | **Ease of Setup** | 9.0 (348 reviews) | 8.6 (160 reviews) | | **Ease of Admin** | 8.8 (248 reviews) | 8.3 (8 reviews) | | **Quality of Support** | 8.9 (620 reviews) | 9.4 (163 reviews) | | **Has the product been a good partner in doing business?** | 8.9 (253 reviews) | 8.5 (9 reviews) | | **Product Direction (% positive)** | 8.0 (643 reviews) | 8.6 (140 reviews) | --- ## Pricing ### Egencia by Amex GBT #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Lanes & Planes #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Expense Management | Product | Score | Reviews | |---|---|---| | **Egencia by Amex GBT** | 8.7/10 | 446 | | **Lanes & Planes** | 8.5/10 | 162 | #### Expense Reports | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Ease of Creating Expense Reports** | 8.5 (44 reviews) | 8.3 (15 reviews) | | **Bank / Credit Card Integration** | 8.6 (47 reviews) | Not enough data | | **Smart Categorization** | 8.8 (45 reviews) | Not enough data | | **Digital Receipt Management** | 8.7 (44 reviews) | 9.0 (10 reviews) | | **Employee Reimbursement** | 8.4 (33 reviews) | 8.3 (7 reviews) | | **Currency Conversions** | 8.5 (28 reviews) | 9.3 (5 reviews) | | **Credit Card Integration** | 8.7 (45 reviews) | Not enough data | #### Agentic AI - Expense Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### Travel Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Ease of Booking** | 9.0 (388 reviews) ✓ Verified | 9.2 (152 reviews) | | **Itinerary Management** | 8.9 (362 reviews) ✓ Verified | 8.5 (14 reviews) | | **Trip Notifications** | 9.1 (356 reviews) ✓ Verified | 9.3 (21 reviews) | | **Advanced Integrations** | 8.2 (249 reviews) ✓ Verified | 8.5 (17 reviews) | #### Client Invoicing | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Invoice Creation and Delivery** | 8.4 (34 reviews) | Not enough data | | **Electronic Payments** | 8.4 (36 reviews) | Not enough data | | **Project Accounting / Revenue Recognition** | 8.7 (31 reviews) | Not enough data | #### Generative AI - Expense Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Image-to-Text** | Not enough data | Not enough data | | **Text Generation** | Not enough data | Not enough data | | **Text Summarization** | Not enough data | Not enough data | #### Mobile | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Receipt Capture** | 8.5 (34 reviews) | 8.1 (6 reviews) | | **Mileage Tracking** | 8.3 (27 reviews) | Not enough data | | **Travel Itinerary and Flight Status Updates** | 8.8 (52 reviews) | Not enough data | #### Platform | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Embedded AI / Machine Learning** | 8.4 (30 reviews) | Not enough data | | **Complex Approval Workflow** | 9.0 (30 reviews) | Not enough data | #### Administration | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **PCI Regulation Compliant** | 9.0 (25 reviews) | Not enough data | #### Administration | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Business Tool Integration** | 8.9 (28 reviews) | Not enough data | | **Workflow** | 8.8 (30 reviews) | Not enough data | | **Automated Reminders** | 8.9 (40 reviews) | Not enough data | | **Policy Compliance Management** | 8.8 (37 reviews) | Not enough data | | **User, Role, and Access Management** | 8.9 (37 reviews) | Not enough data | #### Platform | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Reporting** | 8.3 (36 reviews) | Not enough data | | **APIs / Integration** | 7.8 (25 reviews) | Not enough data | | **Internationalization** | 8.4 (29 reviews) | Not enough data | | **Performance and Reliability** | 8.8 (43 reviews) | Not enough data | | **Mobile User Support** | 8.7 (38 reviews) | Not enough data | | **Offline** | 8.3 (27 reviews) | Not enough data | ### Spend Management | Product | Score | Reviews | |---|---|---| | **Egencia by Amex GBT** | 8.1/10 | 18 | | **Lanes & Planes** | N/A | N/A | #### Setup | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Data** | 8.3 (16 reviews) | Not enough data | | **Approvals** | 8.6 (16 reviews) | Not enough data | | **Alignment** | 8.2 (16 reviews) | Not enough data | #### Performance | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **KPIs** | 7.7 (15 reviews) | Not enough data | | **Benchmarks** | 7.6 (16 reviews) | Not enough data | | **Forecasting** | 7.6 (14 reviews) | Not enough data | | **Savings** | 8.2 (15 reviews) | Not enough data | #### Payment Cards | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **One-time Virtual** | 8.8 (13 reviews) | Not enough data | | **Recurring Virtual** | 8.7 (13 reviews) | Not enough data | | **Physical** | 7.8 (12 reviews) | Not enough data | #### Reporting | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Real time** | 8.8 (14 reviews) | Not enough data | | **Multiple Views** | 8.7 (14 reviews) | Not enough data | | **Export** | 9.0 (14 reviews) | Not enough data | | **Budgets** | 9.0 (13 reviews) | Not enough data | #### Payments | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Vendor** | 7.8 (12 reviews) | Not enough data | | **Recurring** | 8.3 (12 reviews) | Not enough data | | **Employee Reimbursements** | 8.7 (13 reviews) | Not enough data | | **ACH** | 6.3 (12 reviews) | Not enough data | #### Fraud & Risk Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Notifications** | 7.6 (13 reviews) | Not enough data | | **Unique Cards** | 7.8 (12 reviews) | Not enough data | | **Controls** | 7.6 (12 reviews) | Not enough data | #### Agentic AI - Spend Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Proactive Assistance** | 7.3 (5 reviews) | Not enough data | ### Travel Management | Product | Score | Reviews | |---|---|---| | **Egencia by Amex GBT** | 8.3/10 | 566 | | **Lanes & Planes** | 8.3/10 | 171 | #### Expense Reporting | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Expense Automation** | 8.5 (217 reviews) ✓ Verified | 8.9 (19 reviews) | | **Integration** | 8.5 (227 reviews) ✓ Verified | 9.5 (18 reviews) | | **Compliance** | 9.0 (280 reviews) ✓ Verified | 9.3 (10 reviews) | | **Mobile Functionality** | 8.8 (271 reviews) ✓ Verified | 9.0 (13 reviews) | #### Travel Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Ease of Booking** | 9.0 (388 reviews) ✓ Verified | 9.2 (152 reviews) | | **Itinerary Management** | 8.9 (362 reviews) ✓ Verified | 8.5 (14 reviews) | | **Trip Notifications** | 9.1 (356 reviews) ✓ Verified | 9.3 (21 reviews) | | **Advanced Integrations** | 8.2 (249 reviews) ✓ Verified | 8.5 (17 reviews) | #### Approval | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Rules** | 9.0 (318 reviews) ✓ Verified | 8.6 (11 reviews) | | **Workflows** | 8.9 (285 reviews) ✓ Verified | 8.1 (17 reviews) | | **Submit** | Feature Not Available | 8.4 (17 reviews) | #### AI - Travel Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Personalization** | 7.1 (69 reviews) | 4.3 (5 reviews) | | **Predictive Analytics** | 7.3 (72 reviews) | Not enough data | | **Cost Savings** | 8.0 (74 reviews) | 7.4 (7 reviews) | | **Efficiency** | 8.2 (74 reviews) | 7.6 (7 reviews) | | **Real-Time Assistance** | 7.5 (76 reviews) | 7.8 (9 reviews) | #### Agentic AI - Travel Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Autonomous Task Execution** | 7.0 (25 reviews) | Not enough data | | **Proactive Assistance** | 7.4 (25 reviews) | Not enough data | #### Employee Risk Management | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Emergency Assistance Integration** | Not enough data | Not enough data | | **Policy Enforcement & Compliance** | 9.7 (6 reviews) | Not enough data | | **Traveler Tracking** | Not enough data | Not enough data | | **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | #### Sustainability & Reporting | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Sustainability Reporting** | Not enough data | Not enough data | | **Green Travel Recommendations** | Not enough data | Not enough data | | **Carbon Emissions Tracking** | Not enough data | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Egencia by Amex GBT** | N/A | N/A | | **Lanes & Planes** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [Travel Management Software](https://www.g2.com/categories/travel-management), [Expense Management Software](https://www.g2.com/categories/expense-management) **Unique to Egencia by Amex GBT (1):** [Spend Management Software](https://www.g2.com/categories/spend-management) --- ## Reviewer Demographics ### By Company Size | Segment | Egencia by Amex GBT | Lanes & Planes | |---|---|---| | **Small-Business** | 13.6% | 21.9% | | **Mid-Market** | 38.0% | 67.4% | | **Enterprise** | 48.4% | 10.7% | ### By Industry #### Egencia by Amex GBT - **Information Technology and Services:** 8.4% - **Computer Software:** 8.3% - **Construction:** 4.2% - **Hospital & Health Care:** 4.0% - **Financial Services:** 3.9% - **Automotive:** 3.2% - **Internet:** 2.9% - **Retail:** 2.9% - **Non-Profit Organization Management:** 2.4% - **Higher Education:** 2.4% - **Other:** 57.5% #### Lanes & Planes - **Consulting:** 10.5% - **Information Technology and Services:** 5.3% - **Computer Software:** 4.7% - **Construction:** 4.1% - **Financial Services:** 4.1% - **Airlines/Aviation:** 3.5% - **Staffing and Recruiting:** 2.9% - **Health, Wellness and Fitness:** 2.9% - **Hospital & Health Care:** 2.9% - **Pharmaceuticals:** 2.9% - **Other:** 56.1% --- ## Alternatives ### Alternatives to Egencia by Amex GBT - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9292 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2082 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7173 reviews) - [Routespring](https://www.g2.com/products/routespring/reviews) — 4.9/5 stars (399 reviews) - [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2410 reviews) - 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[Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2410 reviews) - [Rippling Finance](https://www.g2.com/products/rippling-finance/reviews) — 4.7/5 stars (1906 reviews) - [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1612 reviews) --- ## Top Discussions ### Egencia by Amex GBT - Title: [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) — 2 comments > **Top comment:** "depends on your volume and negotiations. I can't give you what my company pays since it is proprietary and consists of the fees we have negotiated." - Title: [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) — 2 comments > **Top comment:** "Chicago" - Title: [What is egencia Expedia?](https://www.g2.com/discussions/what-is-egencia-expedia) — 2 comments > **Top comment:** "I don’t believe they are related. They are two different travel sites. " - Title: [What is Egencia used for?](https://www.g2.com/discussions/what-is-egencia-used-for) — 1 comment > **Top comment:** "Business Travel Management tool" - Title: [How to l weed out extended stay hotels in the beginning of search?](https://www.g2.com/discussions/29946-how-to-l-weed-out-extended-stay-hotels-in-the-beginning-of-search) — 1 comment > **Top comment:** "Open and hinest information sharing" ### Lanes & Planes No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/egencia-by-amex-gbt-vs-lanes-planes)