# Booking.com for Business vs Egencia by Amex GBT Comparison --- ## AI Generated Summary - **G2 reviewers report** that Egencia by Amex GBT excels in user satisfaction, boasting a significantly higher overall rating compared to Booking.com for Business. Users appreciate the platform's intuitive interface and the ease of accessing necessary information, which enhances their travel management experience. - **Users say** that Egencia's implementation process is notably smooth, with many highlighting the quick responses from account management. This is contrasted with Booking.com for Business, where some users have expressed challenges in setup and configuration, indicating a less streamlined onboarding experience. - **Reviewers mention** that Egencia's support quality is a standout feature, with a high satisfaction score reflecting their commitment to customer service. Users have praised the platform for continuously improving and adding new tools, which is particularly beneficial for travel managers looking for comprehensive solutions. - **According to verified reviews** , Booking.com for Business offers great pricing and flexibility, with users enjoying the ability to customize their bookings and favorable cancellation policies. However, this flexibility does not compensate for the lower overall satisfaction ratings compared to Egencia. - **G2 reviewers highlight** that Egencia provides superior compliance and integration features, making it a better fit for larger enterprises. Users appreciate the ability to load negotiated agreements into a central system, which is less emphasized in Booking.com for Business, where small businesses dominate the user base. - **Users report** that while Booking.com for Business has a wide selection of accommodations, Egencia's robust itinerary management and trip notifications create a more organized travel experience. This is particularly valued by users who manage multiple trips and require timely updates. | | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Star Rating** | 3.8 out of 5 | 4.5 out of 5 | | **Total Reviews** | 37 | 921 | | **Largest Market Segment** | Small-Business (76.5% of reviews) | Enterprise (48.4% of reviews) | | **Entry Level Price** | Free | No pricing available | --- ## Top Pros & Cons ### Booking.com for Business Pros: - Easy Booking (4 reviews) - Ease of Use (2 reviews) Cons: - Booking Issues (3 reviews) - High Prices (3 reviews) ### Egencia by Amex GBT Pros: - Ease of Use (96 reviews) - Easy Booking (70 reviews) Cons: - Poor Customer Support (29 reviews) - Booking Issues (25 reviews) --- ## Ratings Comparison | Rating | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Meets Requirements** | 7.9 (26 reviews) | 9.1 (694 reviews) | | **Ease of Use** | 7.8 (28 reviews) | 9.1 (704 reviews) | | **Ease of Setup** | 7.6 (21 reviews) | 9.0 (348 reviews) | | **Ease of Admin** | 8.8 (8 reviews) | 8.8 (248 reviews) | | **Quality of Support** | 6.3 (24 reviews) | 8.9 (620 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (7 reviews) | 8.9 (253 reviews) | | **Product Direction (% positive)** | 6.6 (24 reviews) | 8.0 (643 reviews) | --- ## Pricing ### Booking.com for Business #### Entry-Level Pricing Plan: Booking.com for Business Price: Free Description: Add as many people as you like and enjoy these benefits: Key Features: - No pricing plans - No booking fees - No subscriptions [Learn more about Booking.com for Business](https://www.g2.com/products/booking-com-for-business/reviews) #### Free Trial No ### Egencia by Amex GBT #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Expense Management | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | N/A | N/A | | **Egencia by Amex GBT** | 8.7/10 | 446 | #### Expense Reports | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Ease of Creating Expense Reports** | Not enough data | 8.5 (44 reviews) | | **Bank / Credit Card Integration** | Not enough data | 8.6 (47 reviews) | | **Smart Categorization** | Not enough data | 8.8 (45 reviews) | | **Digital Receipt Management** | Not enough data | 8.7 (44 reviews) | | **Employee Reimbursement** | Not enough data | 8.4 (33 reviews) | | **Currency Conversions** | Not enough data | 8.5 (28 reviews) | | **Credit Card Integration** | Not enough data | 8.7 (45 reviews) | #### Agentic AI - Expense Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Ease of Booking** | 8.9 (25 reviews) | 9.0 (388 reviews) ✓ Verified | | **Itinerary Management** | 7.8 (12 reviews) | 8.9 (362 reviews) ✓ Verified | | **Trip Notifications** | 8.4 (15 reviews) | 9.1 (356 reviews) ✓ Verified | | **Advanced Integrations** | 8.0 (9 reviews) | 8.2 (249 reviews) ✓ Verified | #### Client Invoicing | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Invoice Creation and Delivery** | Not enough data | 8.4 (34 reviews) | | **Electronic Payments** | Not enough data | 8.4 (36 reviews) | | **Project Accounting / Revenue Recognition** | Not enough data | 8.7 (31 reviews) | #### Generative AI - Expense Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Image-to-Text** | Not enough data | Not enough data | | **Text Generation** | Not enough data | Not enough data | | **Text Summarization** | Not enough data | Not enough data | #### Mobile | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Receipt Capture** | Not enough data | 8.5 (34 reviews) | | **Mileage Tracking** | Not enough data | 8.3 (27 reviews) | | **Travel Itinerary and Flight Status Updates** | Not enough data | 8.8 (52 reviews) | #### Platform | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Embedded AI / Machine Learning** | Not enough data | 8.4 (30 reviews) | | **Complex Approval Workflow** | Not enough data | 9.0 (30 reviews) | #### Administration | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **PCI Regulation Compliant** | Not enough data | 9.0 (25 reviews) | #### Administration | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Business Tool Integration** | Not enough data | 8.9 (28 reviews) | | **Workflow** | Not enough data | 8.8 (30 reviews) | | **Automated Reminders** | Not enough data | 8.9 (40 reviews) | | **Policy Compliance Management** | Not enough data | 8.8 (37 reviews) | | **User, Role, and Access Management** | Not enough data | 8.9 (37 reviews) | #### Platform | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Reporting** | Not enough data | 8.3 (36 reviews) | | **APIs / Integration** | Not enough data | 7.8 (25 reviews) | | **Internationalization** | Not enough data | 8.4 (29 reviews) | | **Performance and Reliability** | Not enough data | 8.8 (43 reviews) | | **Mobile User Support** | Not enough data | 8.7 (38 reviews) | | **Offline** | Not enough data | 8.3 (27 reviews) | ### Spend Management | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | N/A | N/A | | **Egencia by Amex GBT** | 8.1/10 | 18 | #### Setup | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Data** | Not enough data | 8.3 (16 reviews) | | **Approvals** | Not enough data | 8.6 (16 reviews) | | **Alignment** | Not enough data | 8.2 (16 reviews) | #### Performance | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **KPIs** | Not enough data | 7.7 (15 reviews) | | **Benchmarks** | Not enough data | 7.6 (16 reviews) | | **Forecasting** | Not enough data | 7.6 (14 reviews) | | **Savings** | Not enough data | 8.2 (15 reviews) | #### Payment Cards | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **One-time Virtual** | Not enough data | 8.8 (13 reviews) | | **Recurring Virtual** | Not enough data | 8.7 (13 reviews) | | **Physical** | Not enough data | 7.8 (12 reviews) | #### Reporting | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Real time** | Not enough data | 8.8 (14 reviews) | | **Multiple Views** | Not enough data | 8.7 (14 reviews) | | **Export** | Not enough data | 9.0 (14 reviews) | | **Budgets** | Not enough data | 9.0 (13 reviews) | #### Payments | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Vendor** | Not enough data | 7.8 (12 reviews) | | **Recurring** | Not enough data | 8.3 (12 reviews) | | **Employee Reimbursements** | Not enough data | 8.7 (13 reviews) | | **ACH** | Not enough data | 6.3 (12 reviews) | #### Fraud & Risk Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Notifications** | Not enough data | 7.6 (13 reviews) | | **Unique Cards** | Not enough data | 7.8 (12 reviews) | | **Controls** | Not enough data | 7.6 (12 reviews) | #### Agentic AI - Spend Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | ### Travel Management | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | 8.0/10 | 28 | | **Egencia by Amex GBT** | 8.3/10 | 566 | #### Expense Reporting | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Expense Automation** | 7.9 (8 reviews) | 8.5 (217 reviews) ✓ Verified | | **Integration** | 6.9 (9 reviews) | 8.5 (227 reviews) ✓ Verified | | **Compliance** | 7.5 (8 reviews) | 9.0 (280 reviews) ✓ Verified | | **Mobile Functionality** | 7.3 (10 reviews) | 8.8 (271 reviews) ✓ Verified | #### Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Ease of Booking** | 8.9 (25 reviews) | 9.0 (388 reviews) ✓ Verified | | **Itinerary Management** | 7.8 (12 reviews) | 8.9 (362 reviews) ✓ Verified | | **Trip Notifications** | 8.4 (15 reviews) | 9.1 (356 reviews) ✓ Verified | | **Advanced Integrations** | 8.0 (9 reviews) | 8.2 (249 reviews) ✓ Verified | #### Approval | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Rules** | 7.9 (11 reviews) | 9.0 (318 reviews) ✓ Verified | | **Workflows** | Feature Not Available | 8.9 (285 reviews) ✓ Verified | | **Submit** | 9.0 (8 reviews) | Feature Not Available | #### AI - Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Personalization** | Not enough data | 7.1 (69 reviews) | | **Predictive Analytics** | Not enough data | 7.3 (72 reviews) | | **Cost Savings** | Not enough data | 8.0 (74 reviews) | | **Efficiency** | Not enough data | 8.2 (74 reviews) | | **Real-Time Assistance** | Feature Not Available | 7.5 (76 reviews) | #### Agentic AI - Travel Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Feature Not Available | 7.0 (25 reviews) | | **Proactive Assistance** | Feature Not Available | 7.4 (25 reviews) | #### Employee Risk Management | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Emergency Assistance Integration** | Not enough data | Not enough data | | **Policy Enforcement & Compliance** | Not enough data | 9.7 (6 reviews) | | **Traveler Tracking** | Not enough data | Not enough data | | **Risk Alerts & Safety Notifications** | Not enough data | Not enough data | #### Sustainability & Reporting | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Sustainability Reporting** | Not enough data | Not enough data | | **Green Travel Recommendations** | Not enough data | Not enough data | | **Carbon Emissions Tracking** | Not enough data | Not enough data | ### Accounting & Finance | Product | Score | Reviews | |---|---|---| | **Booking.com for Business** | N/A | N/A | | **Egencia by Amex GBT** | N/A | N/A | #### Agentic AI - Accounting & Finance | Feature | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Travel Management Software](https://www.g2.com/categories/travel-management) **Unique to Egencia by Amex GBT (2):** [Expense Management Software](https://www.g2.com/categories/expense-management), [Spend Management Software](https://www.g2.com/categories/spend-management) --- ## Reviewer Demographics ### By Company Size | Segment | Booking.com for Business | Egencia by Amex GBT | |---|---|---| | **Small-Business** | 76.5% | 13.6% | | **Mid-Market** | 14.7% | 38.0% | | **Enterprise** | 8.8% | 48.4% | ### By Industry #### Booking.com for Business - **Mechanical or Industrial Engineering:** 12.5% - **Information Technology and Services:** 12.5% - **Computer Software:** 9.4% - **Consulting:** 6.3% - **Computer & Network Security:** 6.3% - **Leisure, Travel & Tourism:** 6.3% - **Hospitality:** 6.3% - **Construction:** 6.3% - **Education Management:** 6.3% - **Apparel & Fashion:** 3.1% - **Other:** 25.0% #### Egencia by Amex GBT - **Information Technology and Services:** 8.4% - **Computer Software:** 8.3% - **Construction:** 4.2% - **Hospital & Health Care:** 4.0% - **Financial Services:** 3.9% - **Automotive:** 3.2% - **Internet:** 2.9% - **Retail:** 2.9% - **Non-Profit Organization Management:** 2.4% - **Higher Education:** 2.4% - **Other:** 57.5% --- ## Alternatives ### Alternatives to Booking.com for Business - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9295 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2086 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7178 reviews) - [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5658 reviews) - [Brex](https://www.g2.com/products/brex/reviews) — 4.8/5 stars (1612 reviews) - [myBiz by MakeMyTrip](https://www.g2.com/products/mybiz-by-makemytrip/reviews) — 4.5/5 stars (1122 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2415 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2483 reviews) - [Rippling Finance](https://www.g2.com/products/rippling-finance/reviews) — 4.7/5 stars (1906 reviews) ### Alternatives to Egencia by Amex GBT - [Navan (Formerly TripActions)](https://www.g2.com/products/navan-formerly-tripactions/reviews) — 4.7/5 stars (9295 reviews) - [Perk (formerly TravelPerk)](https://www.g2.com/products/perk-formerly-travelperk/reviews) — 4.6/5 stars (2086 reviews) - [SAP Concur](https://www.g2.com/products/sap-concur/reviews) — 4.0/5 stars (7178 reviews) - [Routespring](https://www.g2.com/products/routespring/reviews) — 4.9/5 stars (399 reviews) - [TravelBank](https://www.g2.com/products/travelbank/reviews) — 4.5/5 stars (380 reviews) - [Emburse Expense Professional (formerly Certify Expense)](https://www.g2.com/products/emburse-expense-professional-formerly-certify-expense/reviews) — 4.5/5 stars (2415 reviews) - [Ramp](https://www.g2.com/products/ramp-financial-ramp/reviews) — 4.8/5 stars (2483 reviews) - [Deem](https://www.g2.com/products/deem/reviews) — 4.5/5 stars (220 reviews) - [Expensify](https://www.g2.com/products/expensify/reviews) — 4.5/5 stars (5658 reviews) - [Rydoo](https://www.g2.com/products/rydoo/reviews) — 4.4/5 stars (743 reviews) --- ## Top Discussions ### Booking.com for Business - Title: [What is Booking.com for Business used for?](https://www.g2.com/discussions/what-is-booking-com-for-business-used-for) — 1 comment > **Top comment:** "It is used to book and manage complete business trips and choose from a wide range of accommodation, flights and car rentals" ### Egencia by Amex GBT - Title: [How much does egencia cost?](https://www.g2.com/discussions/how-much-does-egencia-cost) — 2 comments > **Top comment:** "depends on your volume and negotiations. I can't give you what my company pays since it is proprietary and consists of the fees we have negotiated." - Title: [Where is egencia based?](https://www.g2.com/discussions/where-is-egencia-based) — 2 comments > **Top comment:** "Chicago" - Title: [What is egencia Expedia?](https://www.g2.com/discussions/what-is-egencia-expedia) — 2 comments > **Top comment:** "I don’t believe they are related. They are two different travel sites. " - Title: [What is Egencia used for?](https://www.g2.com/discussions/what-is-egencia-used-for) — 1 comment > **Top comment:** "Business Travel Management tool" - Title: [How to l weed out extended stay hotels in the beginning of search?](https://www.g2.com/discussions/29946-how-to-l-weed-out-extended-stay-hotels-in-the-beginning-of-search) — 1 comment > **Top comment:** "Open and hinest information sharing" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/booking-com-for-business-vs-egencia-by-amex-gbt)