# Amazon Lex, Rasa vs Kore.AI Comparison

| | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.0 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 38 | 11 | 474 | 
| **Largest Market Segment** | Enterprise (37.8% of reviews) | Small-Business (72.7% of reviews) | Enterprise (43.5% of reviews) | 
| **Entry Level Price** | No pricing available | Free | No pricing available | 

---
## Top Pros & Cons

### Amazon Lex

Pros:
- AI Integration (1 reviews)
- API Integration (1 reviews)

Cons:
- Complexity (1 reviews)
- Expensive (1 reviews)

### Rasa

**Not enough data**

### Kore.AI

Pros:
- Ease of Use (209 reviews)
- Features (118 reviews)

Cons:
- Learning Curve (47 reviews)
- Usage Limitations (43 reviews)

---
## Ratings Comparison
| Rating | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (24 reviews) | 7.8 (9 reviews) | 9.0 (329 reviews) | 
  | **Ease of Use** | 8.5 (24 reviews) | 7.2 (9 reviews) | 9.1 (331 reviews) | 
  | **Ease of Setup** | 8.1 (15 reviews) | Not enough data | 9.0 (222 reviews) | 
  | **Ease of Admin** | 7.9 (14 reviews) | Not enough data | 8.9 (193 reviews) | 
  | **Quality of Support** | 8.7 (24 reviews) | 8.3 (9 reviews) | 8.8 (320 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (14 reviews) | Not enough data | 9.0 (181 reviews) | 
  | **Product Direction (% positive)** | 8.5 (23 reviews) | 5.0 (7 reviews) | 9.6 (322 reviews) | 

---
## Pricing

### Amazon Lex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Rasa

#### Entry-Level Pricing

Plan: Developer Edition

Price: Free

Description: For developers exploring AI assistant projects, you can access all of Rasa Pro on your own computer. CALM, Enterprise Search, E2E testing, and more. Community Support is available in our Forum.

Key Features:
- Access to Rasa Pro and our dialogue engine CALM (Conversational AI with Language Models) .

[Browse all 3 editions](https://www.g2.com/products/rasa/pricing)

#### Free Trial

Yes

### Kore.AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Messenger

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Sequencing** | Not enough data | Not enough data | Not enough data | 
| **AI** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Customization Interface** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Social Media** | Not enough data | Not enough data | Not enough data | 
| **Website** | Not enough data | Not enough data | Not enough data | 
| **Text Message (SMS)** | Not enough data | Not enough data | Not enough data | 
| **Voice Assistants** | Not enough data | Not enough data | Not enough data | 
| **Other** | Not enough data | Not enough data | Not enough data | 

#### Customers

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Targeting** | Not enough data | Not enough data | Not enough data | 
| **Profiles** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **Lead Gathering** | Not enough data | Not enough data | Not enough data | 
| **Sales Conversion** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Conversational Marketing

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | 9.2/10 | 12 |

#### Compatibility

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Federated Search** | Not enough data | Not enough data | 9.2 (8 reviews) | 
| **File Types** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | 9.4 (8 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.9 (6 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.6 (6 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.6 (6 reviews) | 

#### Search Queries

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Typo Tolerance** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **Synonyms** | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Highlighting** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language** | Not enough data | Not enough data | 9.0 (8 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Relevance Tuning** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **NLP & Semantic search** | Not enough data | Not enough data | 9.7 (6 reviews) | 

#### Functionality

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.4 (8 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | 9.6 (8 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.6 (8 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **File Types** | Not enough data | Not enough data | 9.0 (5 reviews) | 
| **Federated Search** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Global Language Support** | Not enough data | Not enough data | 9.3 (5 reviews) | 

#### Functionality - Enterprise Search Software

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Search Analytics** | Not enough data | Not enough data | 9.7 (6 reviews) | 
| **Integrations** | Not enough data | Not enough data | 9.4 (6 reviews) | 

#### Search Queries - Enterprise Search Software

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Faceted Search** | Not enough data | Not enough data | 9.3 (5 reviews) | 
| **Typo Tolerance** | Not enough data | Not enough data | 9.4 (6 reviews) | 
| **Synonyms** | Not enough data | Not enough data | 9.4 (6 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | 8.8/10 | 254 |

#### Responses

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 9.0 (196 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 9.0 (184 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 9.2 (200 reviews) | 

#### Automation - AI Agents

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 8.7 (47 reviews) | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.8 (49 reviews) | 
| **Lead Generation** | Not enough data | Not enough data | 8.6 (48 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 8.8 (47 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 9.0 (47 reviews) | 

#### Platform

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 9.1 (201 reviews) | 
| **Integration** | Not enough data | Not enough data | 9.0 (197 reviews) | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 8.9 (183 reviews) | 

#### Autonomy -  AI Agents

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 8.2 (47 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 8.5 (47 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 8.8 (47 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 8.6 (49 reviews) | 

#### Generative AI

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (134 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (133 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | 8.8/10 | 307 |

#### Responses

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | 8.8 (249 reviews) | 
| **Control** | Not enough data | Not enough data | 8.8 (244 reviews) | 
| **Route To Human** | Not enough data | Not enough data | 8.8 (228 reviews) | 
| **Menu bars** | Not enough data | Not enough data | 8.8 (238 reviews) | 
| **Drip sequences** | Not enough data | Not enough data | 8.7 (219 reviews) | 

#### Platform

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | 8.9 (235 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.9 (244 reviews) | 
| **Branding** | Not enough data | Not enough data | 8.7 (235 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.8 (246 reviews) | 
| **A/B testing** | Not enough data | Not enough data | 8.6 (228 reviews) | 
| **Role-based access** | Not enough data | Not enough data | 8.7 (233 reviews) | 
| **Collection of information** | Not enough data | Not enough data | 8.9 (232 reviews) | 

#### Generative AI

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.1 (159 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (157 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | 8.9/10 | 193 |

#### Conversational Platform

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.9 (158 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.9 (158 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.9 (157 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.9 (157 reviews) | 

#### Support Automation

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.9 (155 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.8 (153 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.9 (158 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.9 (155 reviews) | 

#### Generative AI

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.0 (115 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.9 (113 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Generative AI

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | 8.1/10 | 24 |

#### Voice Recognition - AI Voice Assistants

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 7.8 (19 reviews) | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 7.9 (19 reviews) | 
| **Customizable speech** | Not enough data | Not enough data | 8.0 (19 reviews) | 
| **Multiple voice actions** | Not enough data | Not enough data | 7.7 (19 reviews) | 

#### Security and privacy - AI Voice Assistants

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 8.5 (17 reviews) | 

#### Compatibility - AI Voice Assistants

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Orchestration

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | 8.9/10 | 15 |

#### Workflow Design & Integration - AI Orchestration

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Dependency Management** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Workflow Coordination** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Multi-Provider API Connectivity** | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Multi-Step Workflow Creation** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Enterprise System Integration** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Real-Time Data Pipelines** | Not enough data | Not enough data | 8.9 (9 reviews) | 

#### Performance Optimization & Analytics - AI Orchestration

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Workflow Performance Dashboards** | Not enough data | Not enough data | 9.3 (9 reviews) | 
| **Workflow Reporting** | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Resource Utilization Monitoring** | Not enough data | Not enough data | 8.7 (9 reviews) | 
| **Computational Resource Management** | Not enough data | Not enough data | 8.3 (9 reviews) | 
| **Dynamic Scaling** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Component Monitoring** | Not enough data | Not enough data | 8.5 (9 reviews) | 

#### Governance & Compliance Controls - AI Orchestration

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Regulatory Compliance** | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Governance Policy Enforcement** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Role-Based Access Control** | Not enough data | Not enough data | 9.0 (10 reviews) | 
| **Audit Trail Management** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Security Protocols** | Not enough data | Not enough data | 8.9 (9 reviews) | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Amazon Lex** | N/A | N/A |
| **Rasa** | N/A | N/A |
| **Kore.AI** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Amazon Lex (2):** [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)

**Unique to Rasa (4):** [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)

**Unique to Kore.AI (7):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Chatbots Software](https://www.g2.com/categories/chatbots), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [AI Orchestration Software](https://www.g2.com/categories/ai-orchestration), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Lex | Rasa | Kore.AI | 
|---|---|---|---|
| **Small-Business** | 32.4% | 72.7% | 29.3% | 
| **Mid-Market** | 29.7% | 9.1% | 27.2% | 
| **Enterprise** | 37.8% | 18.2% | 43.5% | 

### By Industry

#### Amazon Lex

- **Computer Software:** 24.3%
- **Information Technology and Services:** 13.5%
- **Pharmaceuticals:** 8.1%
- **Banking:** 5.4%
- **Non-Profit Organization Management:** 5.4%
- **Accounting:** 2.7%
- **Chemicals:** 2.7%
- **Computer & Network Security:** 2.7%
- **Education Management:** 2.7%
- **E-Learning:** 2.7%
- **Other:** 29.7%

#### Rasa

- **Computer Software:** 36.4%
- **Information Technology and Services:** 18.2%
- **Telecommunications:** 9.1%
- **Marketing and Advertising:** 9.1%
- **Graphic Design:** 9.1%
- **Financial Services:** 9.1%
- **Banking:** 9.1%

#### Kore.AI

- **Information Technology and Services:** 27.8%
- **Computer Software:** 19.5%
- **Banking:** 10.7%
- **Consulting:** 4.3%
- **Computer & Network Security:** 2.9%
- **Financial Services:** 2.7%
- **Hospital & Health Care:** 2.7%
- **Consumer Services:** 2.4%
- **Telecommunications:** 2.1%
- **Pharmaceuticals:** 2.1%
- **Other:** 22.7%

---
## Alternatives

### Alternatives to Amazon Lex

- [Google Cloud Dialogflow](https://www.g2.com/products/google-cloud-dialogflow/reviews) — 4.4/5 stars (134 reviews)
- [Azure Bot Service](https://www.g2.com/products/azure-bot-service/reviews) — 4.0/5 stars (16 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1356 reviews)
- [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) — 4.4/5 stars (392 reviews)
- [Pega Platform](https://www.g2.com/products/pega-platform/reviews) — 4.2/5 stars (278 reviews)
- [Verloop.io](https://www.g2.com/products/verloop-io/reviews) — 4.7/5 stars (230 reviews)

### Alternatives to Rasa

- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (497 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews)

### Alternatives to Kore.AI

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews)
- [yellow.ai](https://www.g2.com/products/yellow-ai/reviews) — 4.4/5 stars (106 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews)
- [Aisera](https://www.g2.com/products/aisera/reviews) — 4.4/5 stars (146 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1905 reviews)
- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1476 reviews)
- [Botpress](https://www.g2.com/products/botpress/reviews) — 4.5/5 stars (492 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4058 reviews)

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## Top Discussions

### Amazon Lex

- Title: [What is Amazon Lex used for?](https://www.g2.com/discussions/what-is-amazon-lex-used-for) — 1 comment
  > **Top comment:** "Interactive ai chat bot used for your business use case "

### Rasa

No discussions available for this product.

### Kore.AI

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-lex-vs-rasa-vs-kore-ai)