Introducing G2.ai, the future of software buying.Try now
Compare Amazon Lex and Microsoft Copilot Studio 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Lyzr.ai
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Thoughtly
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Burai
Visit Website
At a Glance
Market Segments
Enterprise (36.1% of reviews)
Small-Business (41.4% of reviews)
Entry-Level Pricing
No pricing available
$1.00 2000 Sessions Month
Amazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Amazon LexMicrosoft Copilot Studio
Star Rating
(124)4.4 out of 5
Market Segments
Small-Business (41.4% of reviews)
Pros & Cons
Entry-Level Pricing
$1.00 2000 Sessions Month
Learn more about Microsoft Copilot StudioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amazon Lex excels in its Natural Language Configuration, allowing for more intuitive interactions, while Microsoft Copilot Studio is noted for its AI Text Generation capabilities, which reviewers say produce more coherent and contextually relevant outputs.
- Reviewers mention that Microsoft Copilot Studio offers superior Ease of Setup with a score of 9.1 compared to Amazon Lex's 8.1, making it a more user-friendly option for those looking to implement quickly.
- G2 users highlight that Amazon Lex provides robust Omni-channel Support, which is essential for businesses needing to engage customers across various platforms, whereas Microsoft Copilot Studio is praised for its Proactive Response Capabilities, enhancing customer interaction efficiency.
- Users on G2 report that Amazon Lex has strong Data Privacy Compliance features, which is crucial for enterprises, while Microsoft Copilot Studio shines in Analytics & Reporting, offering deeper insights into user interactions.
- Reviewers mention that Microsoft Copilot Studio's Integration - AI Agent Builders capabilities, particularly with CRM Data Integration, are more seamless compared to Amazon Lex, which some users find challenging to integrate with existing systems.
- Users say that both products have strong Quality of Support, but Microsoft Copilot Studio edges out with a score of 8.9, as reviewers report quicker response times and more helpful resources compared to Amazon Lex's 8.7.
Pricing
Entry-Level Pricing
Amazon Lex
No pricing availableMicrosoft Copilot Studio
Power Virtual Agents
$1.00
2000 Sessions Month
NA
- Create and maintain intelligent chatbots - 1,000 bots Sessions - 2,000 per month3 Use Common Data Service} - 10 GB database capacity } 420 GB file capacity4 Enable your bot to take action - Power Automate use rights5 Sessions add-on - Sessions add-on$450
Free Trial
Amazon Lex
No trial information availableMicrosoft Copilot Studio
No trial information availableRatings
Meets Requirements
8.7
23
8.3
109
Ease of Use
8.4
23
8.7
111
Ease of Setup
8.1
14
8.6
90
Ease of Admin
7.9
14
8.6
34
Quality of Support
8.7
23
8.3
103
Has the product been a good partner in doing business?
8.5
14
8.5
34
Product Direction (% positive)
8.5
23
9.3
106
Features by Category
Generative AI
Not enough data
8.1
34
Not enough data
8.5
34
Agentic AI - Bot Platforms
Not enough data
8.0
25
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.9
24
Not enough data
7.6
24
Not enough data
7.4
24
Customization - AI Agent Builders
Not enough data
8.1
56
Not enough data
7.7
57
Not enough data
7.8
57
Functionality - AI Agent Builders
Not enough data
7.8
54
Not enough data
7.9
54
Not enough data
8.0
53
Not enough data
8.1
53
Data and Analytics - AI Agent Builders
Not enough data
7.8
52
Not enough data
7.7
53
Not enough data
8.1
52
Integration - AI Agent Builders
Not enough data
8.2
53
Not enough data
8.0
52
Not enough data
7.9
51
Not enough data
7.9
52
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Lex and Microsoft Copilot Studio are categorized as Bot Platforms
Unique Categories
Amazon Lex is categorized as Genesys AppFoundry Marketplace
Microsoft Copilot Studio is categorized as AI Agent Builders
Reviews
Reviewers' Company Size
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Copilot Studio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Information Technology and Services
19.8%
Computer Software
9.5%
Financial Services
6.0%
Automotive
5.2%
Computer & Network Security
4.3%
Other
55.2%
Alternatives
Discussions
What is Amazon Lex used for?
1 Comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
How soon will this bot be able to answer customer questions flawlessly?
1 Comment
RJ
It depends on the question being asked.For example, if we ask the hi/hello the response will be faster.If the api are used then based on the time it takes to...Read more
What can power virtual agents do?
1 Comment
AD
Power Virtual Agent is a no-code chatbot deployment software that helps you set up a chatbot on your website with the predefined topics that you configure in...Read more
Microsoft Copilot Studio has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
