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Compare Amazon Lex and Chatfuel 
Featured Products
At a Glance
Market Segments
Enterprise (36.1% of reviews)
Small-Business (86.0% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Amazon Lex
Star Rating
(37)4.2 out of 5
Market Segments
Enterprise (36.1% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Amazon LexChatfuel
Star Rating
(45)4.4 out of 5
Market Segments
Small-Business (86.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 3 pricing plansAmazon Lex vs Chatfuel
When assessing the two solutions, reviewers found Chatfuel easier to use, set up, and administer. Reviewers also preferred doing business with Chatfuel overall.
- Reviewers felt that Chatfuel meets the needs of their business better than Amazon Lex.
- When comparing quality of ongoing product support, reviewers felt that Amazon Lex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Chatfuel over Amazon Lex.
Pricing
Entry-Level Pricing
Amazon Lex
No pricing availableFree Trial
Amazon Lex
No trial information availableChatfuel
Free Trial is available
Ratings
Meets Requirements
8.7
23
8.9
36
Ease of Use
8.4
23
9.0
36
Ease of Setup
8.1
14
8.3
25
Ease of Admin
7.9
14
9.0
24
Quality of Support
8.7
23
8.4
31
Has the product been a good partner in doing business?
8.5
14
9.2
22
Product Direction (% positive)
8.5
23
8.6
34
Features by Category
Messenger
Not enough data
9.0
7
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.0
7
|
Verified
Channels
Not enough data
8.8
7
|
Verified
Not enough data
8.6
6
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
9.7
6
|
Verified
Not enough data
9.2
6
Not enough data
7.8
6
|
Verified
Not enough data
9.7
6
|
Verified
Not enough data
8.3
7
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Lex and Chatfuel are categorized as Bot Platforms
Unique Categories
Amazon Lex is categorized as Genesys AppFoundry Marketplace
Chatfuel is categorized as Conversational Marketing
Reviews
Reviewers' Company Size
Amazon Lex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Chatfuel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.2%
Information Technology and Services
13.9%
Pharmaceuticals
8.3%
Non-Profit Organization Management
5.6%
Banking
5.6%
Other
44.4%
Marketing and Advertising
23.3%
Information Technology and Services
14.0%
Non-Profit Organization Management
7.0%
Government Administration
4.7%
Financial Services
4.7%
Other
46.5%
Discussions
What is Amazon Lex used for?
1 Comment
UT
Interactive ai chat bot used for your business use case Read more
Amazon Lex has no more discussions with answers
Need mobile application for my business
3 Comments
AD
You're right. Mobile applications make the brand available to users. When customers find out about it, they buy easier. I advise you to hire the best mobile...Read more
How to register a business in Estonia?
3 Comments
CW
In order to register your business in Estonia, you need to cooperate with an experienced local lawyer...Read more
What are the features of chatbot?
2 Comments
DL
There are several things to think about while trying to choose the finest chatbot development firm https://itexus.com/top-chatbot-development-companies/ ....Read more
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