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# Amazon Lex vs Amazon Transcribe Comparison - What are their main differences?

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LexAmazon Transcribe[+ Add Product](#)

Pricing

**Amazon Lex**
No pricing available

**Amazon Transcribe**

**Contact Vendor for Pricing** · Basic

**Pricing Insights**
from reviews

Perceived Cost

**Amazon Lex**
$$$$$

**Amazon Transcribe**
Not enough reviews yet

Average Discount

**Amazon Lex**
Not enough reviews yet

**Amazon Transcribe**
Not enough reviews yet

Uncover valuable pricing insights from real user feedback to improve your shopping experience.
See it for free

Time to Implement

**Amazon Lex** 6 months
Based on 100 responses

**Amazon Transcribe** 6 months
Based on 100 responses

Return on Investment

**Amazon Lex** 6 months
Based on 100 responses

**Amazon Transcribe** 6 months
Based on 100 responses

**Pros & Cons**
from reviews

**Amazon Lex**
[
AI Integration (1)
](https://www.g2.com/products/amazon-lex/reviews?filters%5Bsentiment_snippet%5D=2479795&qs=pros-and-cons#reviews)[
API Integration (1)
](https://www.g2.com/products/amazon-lex/reviews?filters%5Bsentiment_snippet%5D=2479789&qs=pros-and-cons#reviews)[
Complexity (1)
](https://www.g2.com/products/amazon-lex/reviews?filters%5Bsentiment_snippet%5D=2479836&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/amazon-lex/reviews?filters%5Bsentiment_snippet%5D=2479783&qs=pros-and-cons#reviews)

**Amazon Transcribe**
[
Ease of Use (2)
](https://www.g2.com/products/amazon-transcribe/reviews?filters%5Bsentiment_snippet%5D=2278027&qs=pros-and-cons#reviews)[
Accuracy (1)
](https://www.g2.com/products/amazon-transcribe/reviews?filters%5Bsentiment_snippet%5D=2278034&qs=pros-and-cons#reviews)[
Expensive (1)
](https://www.g2.com/products/amazon-transcribe/reviews?filters%5Bsentiment_snippet%5D=2278066&qs=pros-and-cons#reviews)[
Inaccurate Transcription (1)
](https://www.g2.com/products/amazon-transcribe/reviews?filters%5Bsentiment_snippet%5D=2373859&qs=pros-and-cons#reviews)

Integrations

**Amazon Lex**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_764bdd3b0bc81b470d93f18d12c826d2/amazon-web-services-aws-amazon-dynamodb.png "Product Avatar Image")

Amazon DynamoDB

](https://www.g2.com/products/amazon-web-services-aws-amazon-dynamodb/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_cacdec8b8edeace9b3c89e0c2cded695/amazon-s3-glacier.jpg "Product Avatar Image")

Amazon S3 Glacier

](https://www.g2.com/products/amazon-s3-glacier/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b3390b4cc3d92e87d570895f7358c003/aws-identity-and-access-management-iam.jpg "Product Avatar Image")

AWS IAM

](https://www.g2.com/products/aws-identity-and-access-management-iam/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-bot-service.jpg "Product Avatar Image")

Azure Bot Service

](https://www.g2.com/products/azure-bot-service/reviews)[
View all
](https://www.g2.com/products/amazon-lex/integrations)

**Amazon Transcribe**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_800ca9a762d60472268e1915b3222d34/memoq.png "Product Avatar Image")

memoQ

](https://www.g2.com/products/memoq/reviews)[
View all
](https://www.g2.com/products/amazon-transcribe/integrations)

Screenshots

**Amazon Lex**
 ![Amazon Lex screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/92027/product-page-diagram-Amazon-Lex-Chatbot.b5adc0437cda103fea9ace20fb5f59f4efd57f32.png)

**Amazon Transcribe**
No screenshot available

**Ratings**
from reviews

Meets Requirements

**Amazon Lex**

**8.7** /10

Based on 29 responses

**Amazon Transcribe**

**7.8** /10

Based on 12 responses

Ease of Use

**Amazon Lex**

**8.5** /10

Based on 29 responses

**Amazon Transcribe**

**8.1** /10

Based on 12 responses

Ease of Setup

**Amazon Lex**

**8.3** /10

Based on 20 responses

**Amazon Transcribe**

**7.7** /10

Based on 8 responses

Ease of Admin

**Amazon Lex**

**7.8** /10

Based on 15 responses

**Amazon Transcribe**

**7.5** /10

Based on 8 responses

Quality of Support

**Amazon Lex**

**8.6** /10

Based on 29 responses

**Amazon Transcribe**

**7.7** /10

Based on 10 responses

Has the product been a good partner in doing business?

**Amazon Lex**

**8.3** /10

Based on 15 responses

**Amazon Transcribe**

**8.3** /10

Based on 8 responses

Product Direction (% positive)

**Amazon Lex**

**8.7** /10

Based on 27 responses

**Amazon Transcribe**

**6.8** /10

Based on 11 responses

**Features**
ratings from reviews

Bot Platforms

**9.4** /10

Based on 9 responses

Not enough data

User Insights

**Reviewers' Company Size**

Small-Business(50 or fewer emp.)
31.0%

Mid-Market(51-1000 emp.)
26.2%

Enterprise(\> 1000 emp.)
42.9%

Small-Business(50 or fewer emp.)
31.0%

Mid-Market(51-1000 emp.)
26.2%

Enterprise(\> 1000 emp.)
42.9%

Small-Business(50 or fewer emp.)
40.0%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
26.7%

Small-Business(50 or fewer emp.)
40.0%

Mid-Market(51-1000 emp.)
33.3%

Enterprise(\> 1000 emp.)
26.7%

**Reviewers' Industry**

[![Amazon Lex](https://images.g2crowd.com/uploads/product/hd_favicon/1528476498/amazon-lex.svg "Amazon Lex")](https://www.g2.com/products/amazon-lex/reviews)
Amazon Lex

Computer Software
23.8%

Information Technology and Services
11.9%

Pharmaceuticals
7.1%

Consulting
4.8%

Banking
4.8%

Other
47.6%

[![Amazon Transcribe](https://images.g2crowd.com/uploads/product/hd_favicon/1528476511/amazon-transcribe.svg "Amazon Transcribe")](https://www.g2.com/products/amazon-transcribe/reviews)
Amazon Transcribe

Translation and Localization
13.3%

Information Technology and Services
13.3%

Broadcast Media
13.3%

Accounting
13.3%

Staffing and Recruiting
6.7%

Other
40.0%

Alternatives

**Amazon Lex Alternatives**

 ![Customer Experience Agent Studio](https://images.g2crowd.com/uploads/product/hd_favicon/1f50a08ed1d112d257f7114504e38c4f/customer-experience-agent-studio.svg "Customer Experience Agent Studio")

[
Google Cloud Dialogflow
](/products/customer-experience-agent-studio/reviews)

 ![Azure Bot Service](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f176b4154a751d10150daa67a57b7dc5/azure-bot-service.jpg "Azure Bot Service")

[
Azure Bot Service
](/products/azure-bot-service/reviews)

 ![Qualified](https://images.g2crowd.com/uploads/product/hd_favicon/1552675057/qualified.svg "Qualified")

[
Qualified
](/products/qualified/reviews)

 ![Botpress](https://images.g2crowd.com/uploads/product/hd_favicon/b0bcdaac035b8ee31609366c73c04498/botpress.svg "Botpress")

[
Botpress
](/products/botpress/reviews)

**Amazon Transcribe Alternatives**

 ![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai")

[
Otter.ai
](/products/otter-ai/reviews)

 ![Google Cloud Speech-to-Text](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_aeae116c52945fdecd7ed16d621cb315/google-cloud-speech-to-text.png "Google Cloud Speech-to-Text")

[
Google Cloud Speech-to-Text
](/products/google-cloud-speech-to-text/reviews)

 ![IBM Watson Speech to Text](https://images.g2crowd.com/uploads/product/hd_favicon/1553623567/ibm-watson-speech-to-text.svg "IBM Watson Speech to Text")

[
IBM Watson Speech to Text
](/products/ibm-watson-speech-to-text/reviews)

 ![AssemblyAI - Speech to Text API](https://images.g2crowd.com/uploads/product/hd_favicon/09e416dbb2f75caf37453683ee26bf44/assemblyai-speech-to-text-api.svg "AssemblyAI - Speech to Text API")

[
AssemblyAI - Speech to Text...
](/products/assemblyai-speech-to-text-api/reviews)

## Amazon Lex vs Amazon Transcribe

When assessing the two solutions, reviewers found Amazon Lex easier to use, set up, and administer. However, reviewers felt that both vendors make it equally easy to do business overall.

- Reviewers felt that Amazon Lex meets the needs of their business better than Amazon Transcribe.
- When comparing quality of ongoing product support, reviewers felt that Amazon Lex is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Amazon Lex over Amazon Transcribe.