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Compare Amazon Connect and VICIdial 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $400.00 1 per telco server Per Month
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectVICIdial
Star Rating
(40)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansAmazon Connect vs VICIdial
When assessing the two solutions, reviewers found Amazon Connect easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Connect overall.
- Reviewers felt that Amazon Connect meets the needs of their business better than VICIdial.
- When comparing quality of ongoing product support, reviewers felt that Amazon Connect is the preferred option.
- When assessing product direction, Amazon Connect and VICIdial received similar ratings from our reviewers.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableVICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
Amazon Connect
Free Trial is available
VICIdial
No trial information availableRatings
Meets Requirements
9.1
50
8.7
31
Ease of Use
9.2
51
8.6
32
Ease of Setup
9.1
23
7.3
20
Ease of Admin
9.2
16
7.4
19
Quality of Support
8.9
40
7.5
27
Has the product been a good partner in doing business?
9.0
15
7.9
13
Product Direction (% positive)
8.4
45
8.4
29
Features by Category
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
7.8
10
|
Verified
8.5
19
Feature Not Available
9.5
19
|
Verified
6.3
8
|
Verified
Feature Not Available
7.5
6
8.8
20
6.2
7
|
Verified
Generative AI
8.3
6
5.7
5
Functions
9.1
38
|
Verified
9.2
23
|
Verified
9.1
38
|
Verified
8.9
23
|
Verified
8.9
34
|
Verified
9.0
24
|
Verified
8.9
20
|
Verified
6.2
7
9.0
21
9.2
10
|
Verified
8.9
19
8.5
9
|
Verified
9.6
19
|
Verified
8.9
9
|
Verified
8.9
20
|
Verified
Feature Not Available
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
8.3
24
9.3
28
|
Verified
9.4
25
|
Verified
9.0
34
|
Verified
8.2
24
|
Verified
9.3
20
7.8
10
|
Verified
9.4
16
7.8
10
|
Verified
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and VICIdial are categorized as Contact Center
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
VICIdial is categorized as Auto Dialer
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
VICIdial has no discussions with answers
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