# Amazon Connect, VCC Live vs Twilio Flex Comparison

| | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 86 | 164 | 36 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Mid-Market (51.2% of reviews) | Mid-Market (39.3% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us 1 Seat Per Month | No pricing available | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### VCC Live

Pros:
- Ease of Use (19 reviews)
- Customer Support (16 reviews)

Cons:
- Customization Difficulty (6 reviews)
- Lack of Clarity (6 reviews)

### Twilio Flex

Pros:
- Easy Integration (3 reviews)
- Integrations (3 reviews)

Cons:
- Limited Features (2 reviews)
- Missing Functionality (2 reviews)

---
## Ratings Comparison
| Rating | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (68 reviews) | 8.9 (141 reviews) | 8.3 (27 reviews) | 
  | **Ease of Use** | 9.1 (69 reviews) | 8.9 (143 reviews) | 8.3 (27 reviews) | 
  | **Ease of Setup** | 8.9 (40 reviews) | 8.9 (130 reviews) | 7.6 (11 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.6 (116 reviews) | 7.6 (9 reviews) | 
  | **Quality of Support** | 8.8 (57 reviews) | 9.2 (140 reviews) | 8.2 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 9.4 (113 reviews) | 8.3 (8 reviews) | 
  | **Product Direction (% positive)** | 8.1 (60 reviews) | 9.1 (136 reviews) | 6.7 (25 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### VCC Live

#### Entry-Level Pricing

Plan: Essentials

Price: Contact Us 1 Seat Per Month

Description: Run effective outbound campaigns and easily handle incoming calls.

Key Features:
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics

[Browse all 3 editions](https://www.g2.com/products/vcc-live/pricing)

#### Free Trial

No

### Twilio Flex

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | 8.9/10 | 55 |
| **Twilio Flex** | N/A | N/A |

#### Dialing Options

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (44 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | Not enough data | 8.6 (40 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | 9.8 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.0 (39 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | Not enough data | 9.1 (48 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | Not enough data | 9.4 (49 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.4 (37 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.7 (42 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | Not enough data | 8.7 (33 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Quality Assurance

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 64 |
| **VCC Live** | 8.4/10 | 107 |
| **Twilio Flex** | 8.0/10 | 22 |

#### Channels

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Voice** | 9.5 (33 reviews) ✓ Verified | 9.1 (97 reviews) ✓ Verified | 8.3 (5 reviews) ✓ Verified | 
| **Social** | 8.5 (19 reviews) | 7.5 (62 reviews) ✓ Verified | Not enough data | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | 7.4 (57 reviews) ✓ Verified | 8.1 (6 reviews) ✓ Verified | 
| **Mobile SMS** | Feature Not Available | 8.1 (67 reviews) ✓ Verified | Not enough data | 
| **Email** | 8.8 (21 reviews) | 8.1 (75 reviews) ✓ Verified | 8.0 (5 reviews) ✓ Verified | 

#### Generative AI

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | 6.3 (26 reviews) | Not enough data | 

#### Functions

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Session Routing** | 9.0 (41 reviews) ✓ Verified | 8.9 (82 reviews) ✓ Verified | 8.3 (16 reviews) ✓ Verified | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | 9.0 (81 reviews) ✓ Verified | 8.2 (17 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | 9.0 (82 reviews) ✓ Verified | 8.6 (14 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | 7.5 (48 reviews) | Not enough data | 
| **Auto Dialer** | 9.1 (23 reviews) | 9.0 (83 reviews) ✓ Verified | Not enough data | 
| **IVR** | 9.0 (20 reviews) | 9.3 (89 reviews) ✓ Verified | Not enough data | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | 8.6 (80 reviews) ✓ Verified | 7.3 (5 reviews) | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | 8.5 (81 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | 7.9 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (12 reviews) | 8.3 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (5 reviews) | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | 8.3 (10 reviews) | Not enough data | 

#### Administrative

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | 8.9 (78 reviews) ✓ Verified | 8.2 (15 reviews) ✓ Verified | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | 9.1 (93 reviews) ✓ Verified | 8.8 (12 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | 8.7 (93 reviews) ✓ Verified | 8.1 (16 reviews) ✓ Verified | 
| **Session Recording** | 9.4 (23 reviews) | 9.0 (87 reviews) ✓ Verified | Not enough data | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | 8.4 (75 reviews) ✓ Verified | 6.0 (5 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | 8.3/10 | 26 |
| **Twilio Flex** | N/A | N/A |

#### Workforce Management

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 9.1 (23 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | Not enough data | 8.8 (22 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | 7.9 (18 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | Not enough data | 7.8 (19 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | 8.3 (14 reviews) | Not enough data | 

#### Administration

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Automation** | Not enough data | 8.3 (22 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | Not enough data | 8.8 (22 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.0 (23 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | 7.2 (19 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | Not enough data | 8.9 (19 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | 8.6/10 | 41 |
| **Twilio Flex** | N/A | N/A |

#### Platform

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (31 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 7.1 (25 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 8.8 (37 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 9.0 (35 reviews) | Not enough data | 
| **Call Back** | Not enough data | 8.9 (37 reviews) | Not enough data | 
| **IVR** | Not enough data | 9.2 (39 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 9.0 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.3 (15 reviews) | Not enough data | 

#### Workforce Management

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 9.0 (40 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.7 (35 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Call Recording** | Not enough data | 9.2 (39 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.4 (37 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Customer Support

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | Not enough data | Not enough data | 
| **Call Management** | Not enough data | Not enough data | Not enough data | 
| **Network monitoring** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Virtual PBX** | Not enough data | Not enough data | Not enough data | 
| **SIP trunking services** | Not enough data | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Phone Calls** | Not enough data | Not enough data | Not enough data | 
| **Video Calls** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Conference Calls** | Not enough data | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Access

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Software Pairing** | Not enough data | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | Not enough data | 
| **Individual Download** | Not enough data | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Hold Music** | Not enough data | Not enough data | Not enough data | 
| **Automated Attendants** | Not enough data | Not enough data | Not enough data | 
| **VOiP Number** | Not enough data | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **VCC Live** | N/A | N/A |
| **Twilio Flex** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to VCC Live (2):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Twilio Flex (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | VCC Live | Twilio Flex | 
|---|---|---|---|
| **Small-Business** | 22.4% | 41.3% | 32.1% | 
| **Mid-Market** | 48.7% | 51.2% | 39.3% | 
| **Enterprise** | 28.9% | 7.5% | 28.6% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 15.8%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 9.2%
- **Insurance:** 6.6%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 3.9%
- **Real Estate:** 2.6%
- **Computer & Network Security:** 2.6%
- **Other:** 32.9%

#### VCC Live

- **Financial Services:** 16.9%
- **Telecommunications:** 12.5%
- **Consumer Services:** 8.8%
- **Banking:** 7.5%
- **Leisure, Travel & Tourism:** 4.4%
- **Oil & Energy:** 4.4%
- **Outsourcing/Offshoring:** 4.4%
- **Insurance:** 3.8%
- **Information Technology and Services:** 3.8%
- **Logistics and Supply Chain:** 3.8%
- **Other:** 30.0%

#### Twilio Flex

- **Information Technology and Services:** 21.4%
- **Insurance:** 17.9%
- **Transportation/Trucking/Railroad:** 7.1%
- **Consumer Services:** 7.1%
- **Computer Software:** 7.1%
- **Consulting:** 3.6%
- **Public Safety:** 3.6%
- **Outsourcing/Offshoring:** 3.6%
- **Marketing and Advertising:** 3.6%
- **Information Services:** 3.6%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)

### Alternatives to VCC Live

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

### Alternatives to Twilio Flex

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1367 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4165 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### VCC Live

- Title: [What is VCC Live used for?](https://www.g2.com/discussions/what-is-vcc-live-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "What is VCC Live and what it is used for, here you go :).


VCC Live is a cloud-based contact center solution for managing the full scope of inbound and..."
- Title: [Unaccepted calls](https://www.g2.com/discussions/unaccepted-calls) — 1 comment, 2 upvotes
  > **Top comment:** "Most automated dialer software(s) are only checking for the attempts made, not the inbound activity. Especially if the caller dials in from a different..."
- Title: [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app-a32a0792-4f55-45b0-a29a-893bb43e0812) — 1 comment, 2 upvotes
  > **Top comment:** "Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for..."
- Title: [Do you plan to improve the system repair time and the communication of information?](https://www.g2.com/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) — 1 comment, 1 upvote
  > **Top comment:** "Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get..."
- Title: [What is the best way of getting total talk time % in vcc live app?](https://www.g2.com/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) — 1 comment
  > **Top comment:** "Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for..."

### Twilio Flex

No discussions available for this product.

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-vcc-live-vs-twilio-twilio-flex)