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Compare Amazon Connect and VCC Live 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (50.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectVCC Live
Star Rating
(162)4.6 out of 5
Market Segments
Mid-Market (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Amazon Connect excels in its Predictive Dialer feature, scoring 9.3, which allows for efficient call handling and maximizes agent productivity. In contrast, VCC Live's Auto Dialer received a higher score of 9.2, but users mention that it lacks some of the advanced functionalities found in Amazon Connect.
- Reviewers mention that Amazon Connect's Web Chat functionality is highly rated at 9.5, providing seamless integration for customer interactions. However, VCC Live's Web Chat feature scored lower at 7.8, with users noting that it could benefit from more customization options.
- G2 users highlight Amazon Connect's superior Call Monitoring capabilities, scoring 9.0, which allows for real-time oversight of agent performance. In comparison, VCC Live's Call Monitoring features are less robust, leading to a lower user satisfaction rating.
- Users on G2 report that Amazon Connect's IVR system is highly effective, scoring 9.1, and is praised for its user-friendly setup. VCC Live, while matching Amazon Connect's score of 9.2 for IVR, has received feedback indicating that its implementation can be more complex.
- Reviewers mention that Amazon Connect's Agent Self-Service feature, scoring 8.3, is beneficial for empowering agents to manage their schedules. VCC Live, however, scored lower in this area, with users expressing a desire for more intuitive self-service options.
- Users say that Amazon Connect's Performance Evaluation tools, scoring 8.8, provide valuable insights into agent performance, while VCC Live's tools, although rated at 8.0, are seen as lacking in depth and actionable analytics.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Amazon Connect
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
9.1
50
8.9
139
Ease of Use
9.2
51
8.9
141
Ease of Setup
9.1
23
8.9
128
Ease of Admin
9.2
16
8.6
116
Quality of Support
8.9
40
9.2
138
Has the product been a good partner in doing business?
9.0
15
9.4
113
Product Direction (% positive)
8.4
45
9.1
134
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.7
6
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
9.1
96
|
Verified
8.5
19
7.5
62
|
Verified
9.5
19
|
Verified
7.4
57
|
Verified
Feature Not Available
8.1
67
|
Verified
8.8
20
8.1
75
|
Verified
Generative AI
8.3
6
6.3
26
Functions
9.1
38
|
Verified
8.9
82
|
Verified
9.1
38
|
Verified
9.0
81
|
Verified
8.9
34
|
Verified
9.0
82
|
Verified
8.9
20
|
Verified
7.5
48
9.0
21
9.0
83
|
Verified
8.9
19
9.3
89
|
Verified
9.6
19
|
Verified
8.6
80
|
Verified
8.9
20
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
8.9
31
8.9
78
|
Verified
9.3
28
|
Verified
9.1
93
|
Verified
9.0
34
|
Verified
8.7
92
|
Verified
9.3
20
9.0
87
|
Verified
9.4
16
8.4
75
|
Verified
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
Not enough data
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Generative AI
Not enough data
7.3
15
Workforce Management
Not enough data
9.0
40
Not enough data
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
39
Not enough data
8.4
37
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and VCC Live are categorized as Contact Center, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, and Contact Center Quality Assurance
VCC Live is categorized as Auto Dialer
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Financial Services
17.1%
Telecommunications
12.7%
Consumer Services
8.2%
Banking
7.6%
Outsourcing/Offshoring
4.4%
Other
50.0%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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