Compare Amazon Connect and VCC Live 
Featured Products
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (51.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Seat Per Month
Amazon Connect
Star Rating
(74)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectVCC Live
Star Rating
(164)4.6 out of 5
Market Segments
Mid-Market (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Seat Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Amazon Connect excels in ease of use, with users highlighting its straightforward integration with platforms like Zendesk and its cloud-based nature, which eliminates the need for costly hardware investments. This makes it a preferred choice for remote customer service operations.
- Users say VCC Live offers a strong setup experience, allowing for easy configuration and fine-tuning of call center operations. Reviewers appreciate its efficiency in managing the entire call flow, which can be crucial for maintaining productivity in busy environments.
- According to verified reviews, Amazon Connect has a higher overall satisfaction score, reflecting its robust feature set and user-friendly interface. Users have noted that it helps track performance effectively, contributing to better operational insights.
- Reviewers mention that while VCC Live provides useful reporting capabilities, Amazon Connect's cloud-based system is often seen as more cost-effective and easier to manage, particularly for companies looking to scale without heavy infrastructure investments.
- G2 reviewers highlight the quality of support for VCC Live, which is rated higher than Amazon Connect. Users appreciate the responsive assistance, which can be vital for troubleshooting and optimizing call center operations.
- Users report that Amazon Connect's performance in session management features, such as session routing and queuing, is superior, making it easier to handle high volumes of calls efficiently, while VCC Live's strengths lie in its project creation speed and overall call management.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableVCC Live
Essentials
Contact Us
1 Seat Per Month
Run effective outbound campaigns and easily handle incoming calls.
- Campaign Management
- Outbound and Inbound Calls
- Reports and Statistics
Free Trial
Amazon Connect
Free Trial is available
VCC Live
No trial information availableRatings
Meets Requirements
9.2
55
8.9
141
Ease of Use
9.3
56
8.9
143
Ease of Setup
9.2
28
8.9
130
Ease of Admin
9.2
16
8.6
116
Quality of Support
9.0
43
9.2
140
Has the product been a good partner in doing business?
9.0
15
9.4
113
Product Direction (% positive)
8.4
50
9.1
136
Features by Category
Dialing Options
Not enough data
8.4
44
|
Verified
Not enough data
8.6
40
|
Verified
Not enough data
9.8
7
Agent Tools
Not enough data
9.0
39
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
9.4
49
|
Verified
Automation
Not enough data
8.4
37
|
Verified
Not enough data
8.7
42
|
Verified
Not enough data
8.7
33
|
Verified
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
26
|
Verified
9.1
97
|
Verified
8.5
19
7.5
62
|
Verified
9.5
19
|
Verified
7.4
57
|
Verified
Feature Not Available
8.1
67
|
Verified
8.8
20
8.1
75
|
Verified
Generative AI
8.3
6
6.3
26
Functions
9.1
38
|
Verified
8.9
82
|
Verified
9.1
38
|
Verified
9.0
81
|
Verified
8.9
34
|
Verified
9.0
82
|
Verified
8.7
21
|
Verified
7.5
48
9.1
22
9.0
83
|
Verified
8.9
19
9.3
89
|
Verified
9.6
19
|
Verified
8.6
80
|
Verified
8.9
20
|
Verified
8.5
81
|
Verified
Agentic AI - Contact Center
Not enough data
7.9
11
8.6
6
8.3
11
Not enough data
8.3
11
Not enough data
8.3
10
Administrative
9.0
32
8.9
78
|
Verified
9.3
28
|
Verified
9.1
93
|
Verified
9.0
35
|
Verified
8.7
93
|
Verified
9.4
21
9.0
87
|
Verified
9.4
16
8.4
75
|
Verified
Workforce Management
Not enough data
9.1
23
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
7.9
18
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
8.3
14
Administration
Not enough data
8.3
22
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.2
19
|
Verified
Not enough data
8.9
19
Platform
Not enough data
8.1
31
Not enough data
7.1
25
Not enough data
8.8
37
Not enough data
9.0
35
Not enough data
8.9
37
Not enough data
9.2
39
Not enough data
9.0
38
Generative AI
Not enough data
7.3
15
Workforce Management
Not enough data
9.0
40
Not enough data
8.7
35
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
9.2
39
Not enough data
8.4
37
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and VCC Live are categorized as Contact Center, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, and Contact Center Quality Assurance
VCC Live is categorized as Auto Dialer
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VCC Live
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
11.1%
Financial Services
9.5%
Insurance
7.9%
Banking
6.3%
Other
46.0%
Financial Services
16.9%
Telecommunications
12.5%
Consumer Services
8.8%
Banking
7.5%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
What is the best way to improve?
1 Comment
DD
You are right, Benjamin. There are literally thousands of apps that can be inter-connected with VCC Live, thus helping call centers to get the best out of...Read more
What is the best way of getting total talk time % in vcc live app?
1 Comment
DD
Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for...Read more
Do you plan to improve the system repair time and the communication of information?
1 Comment
DD
Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get...Read more
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