Compare Amazon Connect and UJET 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (56.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor
Amazon Connect
Star Rating
(75)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectUJET
Star Rating
(1,129)4.7 out of 5
Market Segments
Mid-Market (56.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Learn more about UJETSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that UJET excels in providing a seamless user experience, with many users appreciating its ability to manage calls, chats, and customer information all in one place. This integration reduces complexity and allows for faster customer assistance, making it a strong choice for those prioritizing ease of use.
- Users say that Amazon Connect offers a robust set of features and is particularly praised for its easy integration with other platforms like Zendesk. Reviewers highlight its cloud-based nature, which eliminates the need for costly hardware investments, making it a cost-effective solution for many businesses.
- According to verified reviews, UJET's advanced features are a standout, providing personalized and intelligent customer experiences. Users appreciate the customization options available, which help tailor the service to their specific needs, enhancing overall customer communication.
- Reviewers mention that while Amazon Connect has a straightforward setup process, some users find it challenging to configure for their specific workflows. However, many still commend its low latency and ease of use, especially for remote customer service operations.
- G2 reviewers highlight that UJET's quality of support is notably high, with many users rating it positively. This support is crucial for businesses that rely on timely assistance to resolve customer issues, making UJET a reliable partner in customer service.
- Users report that Amazon Connect provides excellent performance tracking tools, which help businesses monitor their operations effectively. This feature is particularly beneficial for companies looking to optimize their customer service processes and improve overall efficiency.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableUJET
UJET Voice and Chat
Contact Vendor
Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API
Free Trial
Amazon Connect
Free Trial is available
UJET
Free Trial is available
Ratings
Meets Requirements
9.2
56
9.5
936
Ease of Use
9.3
57
9.7
937
Ease of Setup
9.2
29
9.6
345
Ease of Admin
9.2
17
9.4
235
Quality of Support
8.8
45
9.5
887
Has the product been a good partner in doing business?
9.1
16
9.6
232
Product Direction (% positive)
8.2
51
9.5
912
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
27
|
Verified
9.6
560
|
Verified
8.5
19
Feature Not Available
9.5
20
|
Verified
9.5
466
|
Verified
Feature Not Available
9.3
410
8.8
21
9.5
467
Generative AI
8.3
6
9.3
174
Functions
9.1
39
|
Verified
9.5
553
|
Verified
9.1
39
|
Verified
9.5
568
|
Verified
8.8
35
|
Verified
9.5
525
|
Verified
8.8
22
|
Verified
9.4
440
9.1
23
9.4
467
9.0
20
9.6
531
|
Verified
9.6
20
|
Verified
9.5
522
8.9
20
|
Verified
9.6
484
|
Verified
Agentic AI - Contact Center
Not enough data
9.7
45
9.3
7
9.8
46
Not enough data
9.8
45
Not enough data
9.7
46
Administrative
9.0
33
9.5
534
|
Verified
9.3
28
|
Verified
9.5
512
|
Verified
8.9
36
|
Verified
9.4
543
|
Verified
9.4
22
9.6
491
9.4
16
9.5
441
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
193
Not enough data
9.1
206
Not enough data
9.5
237
Not enough data
9.6
241
Not enough data
9.6
245
Not enough data
9.6
238
Not enough data
9.6
230
Generative AI
Not enough data
9.4
124
Workforce Management
Not enough data
9.6
232
Not enough data
9.7
219
Call Center Infrastructure (CCI)
Not enough data
9.7
19
Not enough data
9.9
21
Not enough data
9.9
19
Not enough data
9.7
20
Administrative
Not enough data
9.6
239
Not enough data
9.6
223
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.4
84
Not enough data
9.3
83
Not enough data
9.1
82
Communication
Not enough data
9.6
396
|
Verified
Not enough data
9.4
420
|
Verified
Not enough data
9.4
182
Not enough data
9.5
382
|
Verified
Not enough data
9.3
178
Internal Use
Not enough data
9.3
361
|
Verified
Not enough data
9.5
380
|
Verified
Not enough data
9.5
182
Not enough data
9.6
383
|
Verified
Not enough data
9.5
325
|
Verified
Not enough data
9.6
381
|
Verified
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and UJET are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, and Contact Center Workforce
UJET is categorized as Live Chat
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UJET
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.2%
Information Technology and Services
12.5%
Financial Services
10.9%
Insurance
7.8%
Banking
6.3%
Other
45.3%
Consumer Services
27.4%
Telecommunications
9.3%
Outsourcing/Offshoring
8.5%
Food & Beverages
5.5%
Retail
4.6%
Other
44.8%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
XL
Call center which stores the data on cloud.Read more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?
2 Comments
AL
Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on...Read more
How do i know how long i been in a subject selection?
2 Comments
Official Response from UJET
Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up....Read more
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