# Amazon Connect, RingCentral Contact Center vs Avaya Experience Platform Comparison

| | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 86 | 200 | 181 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Small-Business (50.0% of reviews) | Enterprise (52.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (27 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (12 reviews)
- Call Functionality (10 reviews)

### Avaya Experience Platform

Pros:
- Calling Features (2 reviews)
- Analytics (1 reviews)

Cons:
- Complexity (1 reviews)
- Customization Difficulty (1 reviews)

---
## Ratings Comparison
| Rating | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
  | **Meets Requirements** | 9.0 (68 reviews) | 8.5 (153 reviews) | 8.6 (132 reviews) | 
  | **Ease of Use** | 9.1 (69 reviews) | 8.6 (156 reviews) | 8.4 (131 reviews) | 
  | **Ease of Setup** | 8.9 (40 reviews) | 8.5 (87 reviews) | 7.5 (34 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.3 (50 reviews) | 7.8 (33 reviews) | 
  | **Quality of Support** | 8.8 (57 reviews) | 8.0 (136 reviews) | 8.2 (118 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 8.1 (51 reviews) | 7.9 (32 reviews) | 
  | **Product Direction (% positive)** | 8.1 (60 reviews) | 7.1 (143 reviews) | 7.1 (129 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Avaya Experience Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 26 |
| **Avaya Experience Platform** | N/A | N/A |

#### Ticket and Case Management

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | Not enough data | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | Not enough data | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | Not enough data | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | Not enough data | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | Not enough data | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | Not enough data | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | Not enough data | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | Not enough data | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | Not enough data | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | Not enough data | 
| **Voice** | Not enough data | 9.5 (11 reviews) | Not enough data | 

#### Platform

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | Not enough data | 
| **Customization ** | Not enough data | 8.6 (15 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | Not enough data | 
| **Integration** | Not enough data | 9.1 (11 reviews) | Not enough data | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.0/10 | 39 |
| **Avaya Experience Platform** | N/A | N/A |

#### Dialing Options

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (24 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | Not enough data | 8.1 (22 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | 7.2 (10 reviews) | Not enough data | 

#### Agent Tools

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.4 (22 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | Not enough data | 8.0 (22 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | Not enough data | 8.5 (27 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.3 (21 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.3 (25 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | Not enough data | 8.0 (22 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 7.9 (16 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.2 (10 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.2 (11 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |
| **Avaya Experience Platform** | N/A | N/A |

#### Channels

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | Not enough data | 
| **Open Listening** | Not enough data | Feature Not Available | Not enough data | 
| **Physical Media** | Not enough data | Feature Not Available | Not enough data | 

#### Design

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | Not enough data | 
| **Create Content** | Not enough data | Feature Not Available | Not enough data | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |
| **Avaya Experience Platform** | N/A | N/A |

#### Usability

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | Not enough data | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | Not enough data | 

#### Reporting

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | Not enough data | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | Not enough data | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Avaya Experience Platform** | N/A | N/A |

#### Quality Assurance

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 64 |
| **RingCentral Contact Center** | 7.9/10 | 84 |
| **Avaya Experience Platform** | 8.6/10 | 46 |

#### Channels

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Voice** | 9.5 (33 reviews) ✓ Verified | 8.9 (49 reviews) ✓ Verified | 9.3 (15 reviews) ✓ Verified | 
| **Social** | 8.5 (19 reviews) | 7.4 (38 reviews) ✓ Verified | 8.9 (11 reviews) | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | 7.7 (40 reviews) ✓ Verified | 8.1 (15 reviews) ✓ Verified | 
| **Mobile SMS** | Feature Not Available | 7.9 (47 reviews) ✓ Verified | 7.7 (10 reviews) | 
| **Email** | 8.8 (21 reviews) | 7.9 (39 reviews) ✓ Verified | 8.2 (14 reviews) ✓ Verified | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | 6.7 (26 reviews) | Not enough data | 

#### Functions

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Session Routing** | 9.0 (41 reviews) ✓ Verified | 8.3 (67 reviews) ✓ Verified | 8.6 (34 reviews) ✓ Verified | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | 8.1 (65 reviews) ✓ Verified | 8.9 (34 reviews) | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | 7.9 (54 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | 7.4 (32 reviews) ✓ Verified | 8.8 (15 reviews) ✓ Verified | 
| **Auto Dialer** | 9.1 (23 reviews) | 8.0 (40 reviews) ✓ Verified | 8.1 (16 reviews) | 
| **IVR** | 9.0 (20 reviews) | 7.8 (39 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | 8.1 (43 reviews) | 8.9 (14 reviews) ✓ Verified | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 9.3 (14 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 9.3 (12 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | 7.9 (57 reviews) ✓ Verified | 8.3 (27 reviews) ✓ Verified | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | 8.5 (63 reviews) ✓ Verified | 8.7 (27 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | 7.9 (68 reviews) ✓ Verified | 8.6 (31 reviews) ✓ Verified | 
| **Session Recording** | 9.4 (23 reviews) | 8.1 (42 reviews) ✓ Verified | 8.6 (12 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | 7.8 (38 reviews) ✓ Verified | 8.8 (13 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |
| **Avaya Experience Platform** | 7.9/10 | 5 |

#### Workforce Management

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 7.7 (5 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 7.3 (5 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | Not enough data | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 9.3 (5 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | Not enough data | 

#### Administration

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | Not enough data | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 7.3 (5 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 7.3 (5 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | Not enough data | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 8.7 (5 reviews) ✓ Verified | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |
| **Avaya Experience Platform** | N/A | N/A |

#### Conversational Platform

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | Not enough data | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | Not enough data | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | Not enough data | 

#### Support Automation

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | Not enough data | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | Not enough data | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | Not enough data | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Avaya Experience Platform** | N/A | N/A |

#### Platform

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Call Recording** | Not enough data | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Avaya Experience Platform** | N/A | N/A |

#### Customer Support

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |
| **Avaya Experience Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | 

#### Communication

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | Not enough data | 

####  Internal Use

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Customization ** | Not enough data | 8.6 (15 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | Not enough data | 
| **Lead Development** | Not enough data | Feature Not Available | Not enough data | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |
| **Avaya Experience Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Self-Service Experience

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | Not enough data | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | Not enough data | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | Not enough data | 

#### Self-Service Platform

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |
| **Avaya Experience Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

#### Process

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | Not enough data | 
| **Social** | Not enough data | 9.0 (8 reviews) | Not enough data | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Phone** | Not enough data | 9.3 (10 reviews) | Not enough data | 
| **Text** | Not enough data | 9.2 (11 reviews) | Not enough data | 

#### Insight

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Avaya Experience Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Avaya Experience Platform** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |
| **Avaya Experience Platform** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | Not enough data | 

#### Extensions

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)

**Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to RingCentral Contact Center (10):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)

**Unique to Avaya Experience Platform (2):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | RingCentral Contact Center | Avaya Experience Platform | 
|---|---|---|---|
| **Small-Business** | 22.4% | 50.0% | 13.8% | 
| **Mid-Market** | 48.7% | 36.3% | 33.6% | 
| **Enterprise** | 28.9% | 13.7% | 52.6% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 15.8%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 9.2%
- **Insurance:** 6.6%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 3.9%
- **Real Estate:** 2.6%
- **Computer & Network Security:** 2.6%
- **Other:** 32.9%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

#### Avaya Experience Platform

- **Telecommunications:** 14.5%
- **Consumer Services:** 10.5%
- **Information Technology and Services:** 10.5%
- **Insurance:** 9.9%
- **Hospital & Health Care:** 4.6%
- **Financial Services:** 4.6%
- **Internet:** 2.6%
- **Entertainment:** 2.6%
- **Retail:** 2.0%
- **Banking:** 2.0%
- **Other:** 36.2%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7333 reviews)

### Alternatives to Avaya Experience Platform

- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

### Avaya Experience Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-ringcentral-contact-center-vs-avaya-experience-platform)