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Compare Amazon Connect and Kixie PowerCall & SMS 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (83.6% of reviews)
Entry-Level Pricing
No pricing available
Free Trial
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectKixie PowerCall & SMS
Star Rating
(861)4.8 out of 5
Market Segments
Small-Business (83.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Kixie PowerCall & SMS excels in call recording with a score of 9.9, highlighting its reliability and clarity, while Amazon Connect, with a score of 9.5, is noted for its solid performance but lacks the same level of user satisfaction in this area.
- Users report that Kixie PowerCall & SMS offers superior quality of support with a score of 9.6, making it a preferred choice for small businesses needing quick assistance, whereas Amazon Connect's support, rated at 8.9, is seen as less responsive according to user feedback.
- G2 users indicate that Kixie PowerCall & SMS provides better CRM integration with a score of 9.6, allowing seamless workflows, while Amazon Connect, scoring 9.2, is noted for its integrations but lacks the same depth and ease of use.
- Users on G2 highlight that Kixie PowerCall & SMS shines in text messaging features, particularly with its two-way text messaging scoring 9.4, which is praised for enhancing customer engagement, compared to Amazon Connect's lower score of 9.0 in this category.
- Reviewers say that Kixie PowerCall & SMS has a more user-friendly interface, reflected in its ease of use score of 9.3, while Amazon Connect, despite matching this score, is often described as more complex, requiring additional training for effective use.
- Users report that Kixie PowerCall & SMS's lead qualification features, scoring 9.0, are particularly effective for small businesses, while Amazon Connect, with a score of 8.8, is seen as less tailored to the needs of smaller teams, making Kixie a more attractive option for this segment.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableKixie PowerCall & SMS
Integrated
Free Trial
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)
Free Trial
Amazon Connect
Free Trial is available
Kixie PowerCall & SMS
Free Trial is available
Ratings
Meets Requirements
9.1
50
9.3
743
Ease of Use
9.2
51
9.3
758
Ease of Setup
9.1
23
9.2
453
Ease of Admin
9.2
16
9.1
300
Quality of Support
8.9
40
9.6
737
Has the product been a good partner in doing business?
9.0
15
9.2
299
Product Direction (% positive)
8.4
45
9.4
749
Features by Category
Lead Facilitation
Not enough data
Feature Not Available
Not enough data
8.8
71
Not enough data
9.1
77
Not enough data
8.9
72
Organization
Not enough data
9.0
49
Not enough data
9.0
73
Not enough data
9.3
81
Performance Analysis
Not enough data
9.5
76
Not enough data
9.5
82
Sales Analysis
Not enough data
9.4
68
Not enough data
9.2
71
Generative AI
Not enough data
9.2
36
Not enough data
9.5
35
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
9.1
160
Not enough data
8.9
154
Not enough data
9.5
193
Not enough data
9.0
155
Not enough data
9.5
188
Not enough data
8.8
145
Not enough data
9.0
157
Repeatability and Reportability
Not enough data
9.0
155
Not enough data
9.2
157
Not enough data
9.2
162
Not enough data
9.1
155
Not enough data
8.6
135
AI and Automation
Not enough data
9.0
143
Not enough data
8.8
138
Not enough data
8.8
135
Not enough data
8.8
129
Not enough data
8.6
129
Generative AI
Not enough data
Feature Not Available
Agentic AI - Sales Engagement
Not enough data
8.2
17
Not enough data
8.2
17
Not enough data
8.3
17
Not enough data
8.3
17
Not enough data
8.1
16
Not enough data
8.1
16
Not enough data
8.0
16
Dialing Options
Not enough data
9.2
297
|
Verified
Not enough data
9.3
284
|
Verified
Not enough data
8.9
11
Agent Tools
Not enough data
8.7
256
|
Verified
Not enough data
8.8
269
|
Verified
Not enough data
9.6
318
|
Verified
Automation
Not enough data
9.0
259
|
Verified
Not enough data
9.0
254
|
Verified
Not enough data
9.0
251
Agentic AI - Auto Dialer
Not enough data
8.5
9
Not enough data
8.7
9
AI Capabilities - Auto Dialer
Not enough data
8.5
8
Not enough data
8.1
8
Not enough data
8.5
8
Call Analytics
Not enough data
9.7
21
Not enough data
9.3
20
Not enough data
9.5
20
Not enough data
9.4
21
Agent Performance Management
Not enough data
8.8
19
Not enough data
7.8
20
Not enough data
8.6
20
Generative AI
Not enough data
8.3
21
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
8.8
85
Not enough data
9.4
96
Not enough data
8.8
81
Not enough data
9.1
86
Not enough data
8.8
71
Not enough data
8.6
78
Not enough data
9.3
95
Not enough data
9.1
86
SMS Platform
Not enough data
9.3
90
Not enough data
9.2
88
Not enough data
8.7
74
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
81
Agentic AI - SMS Marketing
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.3
6
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
9.5
104
8.5
19
8.6
71
9.5
19
|
Verified
8.6
71
Feature Not Available
9.1
103
8.8
20
8.8
92
Generative AI
8.3
6
8.6
65
Functions
9.1
38
|
Verified
9.3
89
9.1
38
|
Verified
9.0
87
8.9
34
|
Verified
9.3
86
8.9
20
|
Verified
8.9
82
9.0
21
9.3
87
8.9
19
9.0
89
9.6
19
|
Verified
9.1
91
8.9
20
|
Verified
9.1
88
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
9.2
92
9.3
28
|
Verified
9.4
92
9.0
34
|
Verified
9.2
95
9.3
20
9.4
93
9.4
16
8.9
75
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.9
86
Not enough data
8.6
96
Not enough data
9.1
95
Not enough data
9.2
103
Not enough data
9.1
99
Not enough data
9.0
88
Not enough data
9.1
92
Generative AI
Not enough data
8.0
75
Workforce Management
Not enough data
9.3
105
Not enough data
9.2
97
Call Center Infrastructure (CCI)
Not enough data
7.4
21
Not enough data
8.3
21
Not enough data
7.7
21
Not enough data
7.3
21
Administrative
Not enough data
9.4
108
Not enough data
9.2
107
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
9.8
84
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.4
68
|
Verified
Not enough data
9.6
71
|
Verified
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
9.6
70
Not enough data
9.8
82
Not enough data
9.8
60
Advanced Features
Not enough data
9.5
66
Not enough data
9.6
62
|
Verified
Not enough data
9.8
81
Agentic AI - Sales Performance Management
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
10
Incentives
Not enough data
8.5
73
Not enough data
8.7
78
Not enough data
Feature Not Available
Not enough data
8.8
82
Personalization
Not enough data
9.0
81
Not enough data
9.0
82
Not enough data
9.3
91
Not enough data
9.1
77
Administrative
Not enough data
9.4
90
Not enough data
9.1
73
Not enough data
9.0
72
Agentic AI - Outbound Call Tracking
Not enough data
8.1
9
Not enough data
8.1
9
Calling
Not enough data
9.7
331
Not enough data
9.3
267
Not enough data
9.5
300
Not enough data
9.6
326
Not enough data
9.4
11
Contacts
Not enough data
9.1
296
Not enough data
9.1
278
Not enough data
9.3
283
Insights
Not enough data
9.3
288
Not enough data
9.4
294
Not enough data
9.5
291
Not enough data
8.8
236
Not enough data
9.0
231
Not enough data
8.8
11
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.6
73
Not enough data
9.3
70
Not enough data
9.2
40
Not enough data
Feature Not Available
Feedback
Not enough data
9.6
66
Not enough data
9.7
64
Not enough data
9.6
61
Not enough data
9.4
68
Not enough data
9.5
70
Not enough data
9.2
70
Not enough data
9.3
63
Generative AI
Not enough data
8.3
32
Categories
Categories
Shared Categories
Amazon Connect and Kixie PowerCall & SMS are categorized as Contact Center and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, and Contact Center Workforce
Kixie PowerCall & SMS is categorized as SMS Marketing, Sales Engagement, AI Sales Assistant, Auto Dialer, Sales Coaching, Outbound Call Tracking, Sales Performance Management, VoIP Providers, and Conversation Intelligence
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kixie PowerCall & SMS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Financial Services
11.3%
Marketing and Advertising
10.6%
Real Estate
9.2%
Insurance
9.1%
Computer Software
5.8%
Other
53.9%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Do you offer a longer cord on the headset?
1 Comment
Official Response from Kixie PowerCall & SMS
You can utilize wireless headsets with Kixie!Read more
What would be the best way to import leads to hubspot to be used on kixie
1 Comment
Official Response from Kixie PowerCall & SMS
The main thing to do is ensure you
1) upload the contacts with a phone number
2) make sure the phone number is a standard phone number field - not a...Read more
What is the best way to avoid being confused with Spam with using the local presence feature?
1 Comment
JK
Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbersRead more
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