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Compare Amazon Connect and Freshcaller 
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$39/user/month, billed annually/user
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectFreshcaller
Star Rating
(132)4.1 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$39/user/month, billed annually/user
Browse all 4 pricing plansAmazon Connect vs Freshcaller
When assessing the two solutions, reviewers found Amazon Connect easier to use, set up, and administer. Reviewers also preferred doing business with Amazon Connect overall.
- Reviewers felt that Amazon Connect meets the needs of their business better than Freshcaller.
- When comparing quality of ongoing product support, reviewers felt that Amazon Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshcaller over Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableFreshcaller
Pro
$39
/user/month, billed annually/user
Everything in Growth, 3000 Free minutes/month and
- Holiday Routing
- Advanced Call Metrics
- Call Barging
Free Trial
Amazon Connect
Free Trial is available
Freshcaller
No trial information availableRatings
Meets Requirements
9.1
50
8.4
106
Ease of Use
9.2
51
8.6
105
Ease of Setup
9.1
23
8.4
60
Ease of Admin
9.2
16
8.4
60
Quality of Support
8.9
40
8.5
101
Has the product been a good partner in doing business?
9.0
15
8.4
58
Product Direction (% positive)
8.4
45
8.5
104
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
8.8
45
|
Verified
8.5
19
Feature Not Available
9.5
19
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
8.8
20
8.6
28
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
8.5
49
|
Verified
9.1
38
|
Verified
8.8
53
|
Verified
8.9
34
|
Verified
8.6
50
|
Verified
8.9
20
|
Verified
6.9
13
|
Verified
9.0
21
8.7
20
|
Verified
8.9
19
8.6
35
|
Verified
9.6
19
|
Verified
8.4
34
|
Verified
8.9
20
|
Verified
8.8
27
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
8.6
65
|
Verified
9.3
28
|
Verified
9.0
52
|
Verified
9.0
34
|
Verified
8.3
53
|
Verified
9.3
20
8.7
34
|
Verified
9.4
16
7.5
17
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Conversational Platform
Not enough data
8.0
5
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Advanced Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Freshcaller are categorized as Contact Center, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Unique Categories
Amazon Connect is categorized as Speech Analytics and Customer Service Automation
Freshcaller is categorized as VoIP Providers and Conversational Support
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshcaller
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Information Technology and Services
14.4%
Online Media
12.0%
Computer Software
10.4%
Retail
6.4%
Financial Services
4.0%
Other
52.8%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Freshcaller has no discussions with answers
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