Introducing G2.ai, the future of software buying.Try now
Compare Amazon Connect and Content Guru storm 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Scorebuddy
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Leaptree Optimize
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
my.SQM Auto QA
Visit Website
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (49.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectContent Guru storm
Star Rating
(102)4.8 out of 5
Market Segments
Mid-Market (49.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Content Guru stormSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Amazon Connect excels in its ease of use with a score of 9.3, making it user-friendly for agents, while Content Guru Storm slightly outperforms with a score of 9.4, indicating a marginally better user experience.
- Users report that Content Guru Storm shines in its IVR capabilities, scoring 9.8 compared to Amazon Connect's 9.2, highlighting its advanced features that enhance customer interactions.
- G2 users note that Amazon Connect's session routing feature is robust, scoring 9.1, but Content Guru Storm surpasses it with a score of 9.5, suggesting a more efficient handling of customer inquiries.
- Reviewers say that while both platforms offer strong reporting and dashboard functionalities, Content Guru Storm's score of 9.2 indicates a more comprehensive analytics experience compared to Amazon Connect's 8.9.
- Users on G2 highlight that Content Guru Storm's concurrent calling feature is particularly impressive, scoring 9.7, which is significantly higher than Amazon Connect's 8.8, suggesting better scalability for high-volume call environments.
- Users report that the quality of support for Content Guru Storm is rated higher at 9.4 compared to Amazon Connect's 8.9, indicating a more responsive and helpful support team for troubleshooting and assistance.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableContent Guru storm
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Content Guru storm
No trial information availableRatings
Meets Requirements
9.1
50
9.2
95
Ease of Use
9.2
51
9.3
95
Ease of Setup
9.1
23
9.0
77
Ease of Admin
9.2
16
8.9
67
Quality of Support
8.9
40
9.5
94
Has the product been a good partner in doing business?
9.0
15
9.5
70
Product Direction (% positive)
8.4
45
9.9
94
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
9.7
87
8.5
19
8.7
70
9.5
19
|
Verified
9.0
70
Feature Not Available
9.0
71
8.8
20
9.0
68
Generative AI
8.3
6
8.7
33
Functions
9.1
38
|
Verified
9.6
78
9.1
38
|
Verified
9.6
82
8.9
34
|
Verified
9.5
80
8.9
20
|
Verified
8.4
67
9.0
21
8.8
66
8.9
19
9.6
85
9.6
19
|
Verified
9.0
71
8.9
20
|
Verified
8.7
68
Agentic AI - Contact Center
Not enough data
7.4
9
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
7.8
9
Administrative
8.9
31
9.4
70
9.3
28
|
Verified
9.4
80
9.0
34
|
Verified
9.2
84
9.3
20
9.1
72
9.4
16
8.8
63
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Content Guru storm are categorized as Contact Center
Unique Categories
Amazon Connect is categorized as Speech Analytics, Customer Service Automation, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Content Guru storm has no unique categories
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Content Guru storm
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Financial Services
10.0%
Utilities
8.0%
Government Administration
7.0%
Consumer Services
6.0%
Oil & Energy
5.0%
Other
64.0%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
What is Content Guru storm used for?
1 Comment
Official Response from Content Guru storm
Europe’s largest Customer Engagement and Experience solution, 𝘀𝘁𝗼𝗿𝗺, brings together intelligent automation, third-party systems integration, and on-demand...Read more
Content Guru storm has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
