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Compare Amazon Connect and Call Center for Skype 
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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Small-Business (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(69)4.4 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectCall Center for Skype
Star Rating
(13)4.3 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Call Center for SkypeAmazon Connect vs Call Center for Skype
When assessing the two solutions, reviewers found Amazon Connect easier to use and do business with overall. However, reviewers preferred the ease of set up with Call Center for Skype, along with administration.
- Reviewers felt that Amazon Connect meets the needs of their business better than Call Center for Skype.
- When comparing quality of ongoing product support, reviewers felt that Amazon Connect is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Amazon Connect over Call Center for Skype.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableCall Center for Skype
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Call Center for Skype
No trial information availableRatings
Meets Requirements
9.1
50
8.3
10
Ease of Use
9.2
51
8.5
11
Ease of Setup
9.1
23
9.3
5
Ease of Admin
9.2
16
8.3
5
Quality of Support
8.9
40
8.0
11
Has the product been a good partner in doing business?
9.0
15
8.3
5
Product Direction (% positive)
8.4
45
7.9
11
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.2
22
|
Verified
Not enough data
8.5
19
Not enough data
9.5
19
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
20
Not enough data
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
9.0
21
Not enough data
8.9
19
Not enough data
9.6
19
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.9
31
Not enough data
9.3
28
|
Verified
Not enough data
9.0
34
|
Verified
Not enough data
9.3
20
Not enough data
9.4
16
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Amazon Connect and Call Center for Skype share no categories
Unique Categories
Amazon Connect is categorized as Speech Analytics, Contact Center, Customer Service Automation, Contact Center Quality Assurance, Contact Center Workforce, and Call Center Infrastructure (CCI)
Call Center for Skype is categorized as UCaaS Platforms
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Call Center for Skype
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.5%
Information Technology and Services
12.1%
Financial Services
10.3%
Insurance
8.6%
Banking
6.9%
Other
46.6%
Marketing and Advertising
15.4%
Writing and Editing
7.7%
Wholesale
7.7%
Retail
7.7%
Research
7.7%
Other
53.8%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
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