# Amazon Connect vs Call Center for Skype Comparison

| | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 86 | 14 | 
| **Largest Market Segment** | Mid-Market (48.7% of reviews) | Small-Business (57.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

### Call Center for Skype

Pros:
- Helpful (1 reviews)


---
## Ratings Comparison
| Rating | Amazon Connect | Call Center for Skype | 
|---|---|---|
  | **Meets Requirements** | 9.0 (68 reviews) | 8.3 (11 reviews) | 
  | **Ease of Use** | 9.1 (69 reviews) | 8.5 (12 reviews) | 
  | **Ease of Setup** | 8.9 (40 reviews) | 8.9 (6 reviews) | 
  | **Ease of Admin** | 9.2 (17 reviews) | 8.3 (6 reviews) | 
  | **Quality of Support** | 8.8 (57 reviews) | 7.9 (12 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (16 reviews) | 7.5 (6 reviews) | 
  | **Product Direction (% positive)** | 8.1 (60 reviews) | 8.1 (12 reviews) | 

---
## Pricing

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Call Center for Skype

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Call Center for Skype** | N/A | N/A |

#### Quality Assurance

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | 9.1/10 | 64 |
| **Call Center for Skype** | N/A | N/A |

#### Channels

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Voice** | 9.5 (33 reviews) ✓ Verified | Not enough data | 
| **Social** | 8.5 (19 reviews) | Not enough data | 
| **Web Chat** | 9.5 (21 reviews) ✓ Verified | Not enough data | 
| **Mobile SMS** | Feature Not Available | Not enough data | 
| **Email** | 8.8 (21 reviews) | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (6 reviews) | Not enough data | 

#### Functions

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Session Routing** | 9.0 (41 reviews) ✓ Verified | Not enough data | 
| **Session Queuing** | 9.2 (40 reviews) ✓ Verified | Not enough data | 
| **Concurrent Calling** | 8.8 (36 reviews) ✓ Verified | Not enough data | 
| **Speech Analytics** | 8.8 (22 reviews) ✓ Verified | Not enough data | 
| **Auto Dialer** | 9.1 (23 reviews) | Not enough data | 
| **IVR** | 9.0 (20 reviews) | Not enough data | 
| **Inbound Screen Pop** | 9.6 (20 reviews) ✓ Verified | Not enough data | 
| **Persistent Data** | 8.9 (20 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Autonomous Task Execution** | 9.7 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | 

#### Administrative

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Session Summary Notes** | 9.0 (33 reviews) | Not enough data | 
| **Administrator Access** | 9.3 (29 reviews) ✓ Verified | Not enough data | 
| **Reporting & Dashboards** | 8.9 (37 reviews) ✓ Verified | Not enough data | 
| **Session Recording** | 9.4 (23 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 9.4 (16 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Call Center for Skype** | N/A | N/A |

#### Workforce Management

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | Not enough data | 
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Agent Self-Service** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Administration

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Automation** | Not enough data | Not enough data | 
| **Performance Analysis** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Intraday Management** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Call Center for Skype** | N/A | N/A |

#### Platform

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Omnichannel** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Call Routing** | Not enough data | Not enough data | 
| **Call Back** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Call Monitoring** | Not enough data | Not enough data | 
| **Performance Evaluation** | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Call Recording** | Not enough data | Not enough data | 
| **Reporting & Dashboards** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Call Center for Skype** | N/A | N/A |

#### Customer Support

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Call Center for Skype** | N/A | N/A |

#### Generative AI

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Amazon Connect** | N/A | N/A |
| **Call Center for Skype** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Feature Not Available | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

---
## Categories

**Unique to Amazon Connect (6):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci)

**Unique to Call Center for Skype (1):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon Connect | Call Center for Skype | 
|---|---|---|
| **Small-Business** | 22.4% | 57.1% | 
| **Mid-Market** | 48.7% | 14.3% | 
| **Enterprise** | 28.9% | 28.6% | 

### By Industry

#### Amazon Connect

- **Computer Software:** 15.8%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 9.2%
- **Insurance:** 6.6%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 3.9%
- **Real Estate:** 2.6%
- **Computer & Network Security:** 2.6%
- **Other:** 32.9%

#### Call Center for Skype

- **Marketing and Advertising:** 14.3%
- **Writing and Editing:** 7.1%
- **Wholesale:** 7.1%
- **Retail:** 7.1%
- **Research:** 7.1%
- **Printing:** 7.1%
- **Information Technology and Services:** 7.1%
- **Higher Education:** 7.1%
- **Graphic Design:** 7.1%
- **Fine Art:** 7.1%
- **Other:** 21.4%

---
## Alternatives

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)

### Alternatives to Call Center for Skype

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56391 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)

---
## Top Discussions

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

### Call Center for Skype

- Title: [What type of software is Skype?](https://www.g2.com/discussions/what-type-of-software-is-skype) — 1 comment
  > **Top comment:** "calls"
- Title: [What are the features of Skype can we take the control of your system by using Skype?](https://www.g2.com/discussions/what-are-the-features-of-skype-can-we-take-the-control-of-your-system-by-using-skype) — 1 comment
  > **Top comment:** "chat"
- Title: [Which software is used in call Centre?](https://www.g2.com/discussions/which-software-is-used-in-call-centre) — 1 comment
  > **Top comment:** "Cisco, Five9, Genesys, 8x8, Orange, NICE and a few more. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-connect-vs-call-center-for-skype)