Compare Amazon Connect and Balto 
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (50.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Amazon Connect
Star Rating
(74)4.4 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectBalto
Star Rating
(579)4.8 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BaltoAmazon Connect vs Balto
When assessing the two solutions, reviewers found Balto easier to use, set up, and administer. Reviewers also preferred doing business with Balto overall.
- Reviewers felt that Balto meets the needs of their business better than Amazon Connect.
- When comparing quality of ongoing product support, reviewers felt that Balto is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Balto over Amazon Connect.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableBalto
No pricing availableFree Trial
Amazon Connect
Free Trial is available
Balto
No trial information availableRatings
Meets Requirements
9.2
55
9.5
413
Ease of Use
9.3
56
9.6
416
Ease of Setup
9.2
28
9.6
224
Ease of Admin
9.2
16
9.4
120
Quality of Support
8.9
44
9.6
401
Has the product been a good partner in doing business?
9.0
15
9.8
122
Product Direction (% positive)
8.1
50
9.8
379
Features by Category
Call Analytics
Not enough data
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Artificial Intelligence - Conversation Intelligence
Not enough data
Feature Not Available
Not enough data
9.3
200
Not enough data
Not enough data
Generative AI
Not enough data
9.4
134
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.6
165
Not enough data
9.5
162
Not enough data
9.5
160
Engagement
Not enough data
9.6
169
Not enough data
9.6
164
Not enough data
9.5
167
Performance
Not enough data
9.5
164
Not enough data
9.7
165
Generative AI
Not enough data
9.4
128
Not enough data
9.3
128
Channels
9.4
26
|
Verified
Not enough data
8.5
19
Not enough data
9.5
19
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
20
Not enough data
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
22
Not enough data
8.9
19
Not enough data
9.6
19
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
9.2
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
32
Not enough data
9.3
28
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.4
21
Not enough data
9.4
16
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Feedback
Not enough data
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Generative AI
Not enough data
9.4
83
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Connect and Balto are categorized as Speech Analytics and Contact Center Quality Assurance
Unique Categories
Amazon Connect is categorized as Contact Center, Customer Service Automation, Contact Center Workforce, and Call Center Infrastructure (CCI)
Balto is categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversation Intelligence, Sales Coaching, and Natural Language Generation (NLG)
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Balto
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
17.5%
Information Technology and Services
12.7%
Financial Services
9.5%
Insurance
7.9%
Banking
6.3%
Other
46.0%
Insurance
50.4%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.3%
Hospital & Health Care
3.7%
Other
27.2%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
XL
Call center which stores the data on cloud.Read more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
Has there been any thought of Balto in a higher-education context ?
2 Comments
MB
Hi Adonis!
Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
When was Balto created and for what industry was it originally intended for?
1 Comment
MB
Charles, thanks so much for your question! Most people are surprised to learn that the first industry Balto targeted was Home Improvement.
We realized...Read more
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