Compare Amazon Connect and Assembled WFM 
Featured Products
At a Glance
Market Segments
Mid-Market (50.8% of reviews)
Mid-Market (62.0% of reviews)
Entry-Level Pricing
No pricing available
Contact Us 1 Agent
Amazon Connect
Star Rating
(74)4.5 out of 5
Market Segments
Mid-Market (50.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon ConnectAssembled WFM
Star Rating
(163)4.6 out of 5
Market Segments
Mid-Market (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 1 Agent
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Amazon Connect excels in ease of use, with users appreciating its straightforward integration with platforms like Zendesk and its cloud-based nature, which eliminates the need for costly hardware investments.
- Users say Assembled WFM stands out for its intuitive design and quick implementation, with one reviewer noting it was the fastest tool implementation they've experienced, making it easy to manage complex workforce tasks.
- According to verified reviews, Amazon Connect is praised for its robust feature set, helping companies track performance effectively, while also being cost-effective due to its cloud infrastructure.
- Reviewers mention that Assembled WFM offers excellent flexibility in scheduling, allowing users to easily integrate tasks into Google Calendar and adjust work schedules, which enhances team productivity.
- Users highlight that while Amazon Connect has a strong performance in customer service applications, Assembled WFM's user-friendly interface makes it easier for teams to adopt and train new users quickly.
- G2 reviewers note that Assembled WFM has a slight edge in quality of support, with users appreciating the responsive assistance and tailored solutions provided by the support team, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Amazon Connect
No pricing availableAssembled WFM
Enterprise
Contact Us
1 Agent
- Team Scheduling
- Recurring Schedule Templates
- Google Calendar Integration
Free Trial
Amazon Connect
Free Trial is available
Assembled WFM
No trial information availableRatings
Meets Requirements
9.2
55
8.7
128
Ease of Use
9.3
56
9.0
128
Ease of Setup
9.2
28
9.1
104
Ease of Admin
9.2
16
9.2
78
Quality of Support
9.0
43
9.2
121
Has the product been a good partner in doing business?
9.0
15
9.5
74
Product Direction (% positive)
8.4
50
9.8
121
Features by Category
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
26
|
Verified
Not enough data
8.5
19
Not enough data
9.5
19
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
20
Not enough data
Generative AI
8.3
6
Not enough data
Functions
9.1
38
|
Verified
Not enough data
9.1
38
|
Verified
Not enough data
8.9
34
|
Verified
Not enough data
8.7
21
|
Verified
Not enough data
9.1
22
Not enough data
8.9
19
Not enough data
9.6
19
|
Verified
Not enough data
8.9
20
|
Verified
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
32
Not enough data
9.3
28
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.4
21
Not enough data
9.4
16
Not enough data
Platform Basics
Not enough data
8.5
77
Not enough data
8.4
78
Not enough data
9.0
74
Platform Content
Not enough data
8.1
71
Not enough data
7.6
52
Not enough data
7.8
55
Platform Additional Functionality
Not enough data
8.5
74
Not enough data
7.2
57
Not enough data
8.6
70
Not enough data
8.4
66
Not enough data
8.2
59
Workforce Management
Not enough data
8.8
35
|
Verified
Not enough data
7.9
32
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.4
32
|
Verified
Not enough data
5.2
17
Administration
Not enough data
7.8
34
|
Verified
Not enough data
8.0
33
|
Verified
Not enough data
8.5
35
|
Verified
Not enough data
8.4
35
|
Verified
Not enough data
8.8
36
|
Verified
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
8.5
8
Not enough data
7.5
8
Not enough data
7.7
8
Automation
Not enough data
8.1
8
Not enough data
8.3
8
Not enough data
7.9
8
Artificial Intelligence
Not enough data
8.3
8
Not enough data
7.7
8
Not enough data
7.5
8
Generative AI
Not enough data
Not enough data
Platform
Not enough data
8.3
63
Not enough data
8.4
64
Not enough data
8.6
54
Not enough data
9.2
65
Not enough data
8.9
66
Not enough data
7.0
60
Not enough data
8.5
64
Not enough data
8.4
63
Workforce Management Platform Features
Not enough data
8.6
74
Not enough data
9.0
77
Not enough data
8.7
72
Not enough data
8.5
71
Not enough data
8.0
66
Not enough data
7.9
64
Not enough data
8.7
70
Not enough data
8.5
70
Not enough data
6.3
60
Not enough data
7.6
65
Categories
Categories
Shared Categories
Amazon Connect and Assembled WFM are categorized as Customer Service Automation and Contact Center Workforce
Unique Categories
Amazon Connect is categorized as Speech Analytics, Contact Center, Contact Center Quality Assurance, and Call Center Infrastructure (CCI)
Assembled WFM is categorized as Employee Scheduling and Workforce Management
Reviews
Reviewers' Company Size
Amazon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Assembled WFM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
19.0%
Information Technology and Services
11.1%
Financial Services
9.5%
Insurance
7.9%
Banking
6.3%
Other
46.0%
Financial Services
13.5%
Consumer Services
12.3%
Information Technology and Services
12.3%
Computer Software
11.6%
Retail
7.7%
Other
42.6%
Alternatives
Discussions
What is Amazon Connect?
3 Comments
AS
Amazon Connect is a contact center solution provided by AWS with a pay as you go model. This service is straightforwad for even beginers to create a...Read more
when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?
1 Comment
YB
You can merge the calls together, then you are able to disconnect and they will still be on with each otherRead more
What is Amazon Connect used for?
1 Comment
UT
To establish a cloud based contact center with low cost and with scalable resourceRead more
Assembled WFM has no discussions with answers
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