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- Customer Identity and Access Management (CIAM) Software
- Amazon Cognito
- SAP Customer Identity and Access Management for B2C
- Amazon Cognito-vs-SAP Customer Identity and Access Management for B2C
Compare Amazon Cognito and SAP Customer Identity and Access Management 
At a Glance
Market Segments
Amazon Cognito
Small-Business (50.0% of reviews)
SAP Customer Identity and Access Management
Enterprise (46.9% of reviews)
Entry-Level Pricing
Amazon Cognito
No pricing availableSAP Customer Identity and Access Management
No pricing availableFeatured Products
Sponsored
SlashID
(3)
Customer Identity and Access Management (CIAM)
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Amazon Cognito vs SAP Customer Identity and Access Management
- Users report that Amazon Cognito excels in ease of setup with a score of 8.8, making it a preferred choice for small businesses looking for a quick implementation, while SAP Customer Identity and Access Management has a lower score of 6.8, indicating a more complex setup process.
- Reviewers mention that SAP Customer Identity and Access Management shines in quality of support, scoring 8.7 compared to Amazon Cognito's 7.5, suggesting that users may find more reliable assistance when issues arise.
- G2 users highlight that Amazon Cognito offers a superior user experience for SMS-based authentication with a score of 9.0, while SAP Customer Identity and Access Management also supports SMS but does not emphasize it as strongly, indicating a potential advantage for Cognito in user engagement.
- Users on G2 report that SAP Customer Identity and Access Management provides better customer data linking capabilities, scoring an impressive 9.8, which is significantly higher than Amazon Cognito's 8.2, making it a better option for enterprises needing robust data integration.
- Reviewers say that both products support required authentication systems equally well, with scores of 8.7, but users mention that Amazon Cognito's multi-device sync feature, rated at 9.0, enhances user flexibility, especially for mobile users.
- Users report that while both platforms offer self-service options, SAP Customer Identity and Access Management scores higher at 9.0 for self-registration and self-service, compared to Amazon Cognito's 8.2, indicating a more user-friendly approach for managing accounts.
Pricing
Entry-Level Pricing
Amazon Cognito
No pricing availableSAP Customer Identity and Access Management
No pricing availableFree Trial
Amazon Cognito
No trial information availableSAP Customer Identity and Access Management
No trial information availableRatings
Meets Requirements
8.6
36
8.6
30
Ease of Use
8.1
36
8.4
30
Ease of Setup
8.8
12
6.8
10
Ease of Admin
8.7
10
6.8
10
Quality of Support
7.5
34
8.7
30
Has the product been a good partner in doing business?
8.5
10
8.0
10
Product Direction (% positive)
8.0
35
7.3
26
Features by Category
Authentication Options
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access Control Types
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Authentication type
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.3
5
Functionality
Not enough data
9.0
5
Not enough data
Not enough data
Implementation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.2
10
|
Verified
9.0
7
|
Verified
8.2
12
|
Verified
8.7
9
|
Verified
9.2
12
|
Verified
9.0
8
|
Verified
Feature Not Available
8.8
7
|
Verified
8.2
11
|
Verified
8.5
9
|
Verified
8.2
10
|
Verified
9.8
8
|
Verified
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Amazon Cognito and SAP Customer Identity and Access Management are categorized as Customer Identity and Access Management (CIAM)
Unique Categories
Amazon Cognito has no unique categories
SAP Customer Identity and Access Management is categorized as Risk-Based Authentication (RBA), Passwordless Authentication, Multi-Factor Authentication (MFA), and Single Sign-On (SSO)
Reviews
Reviewers' Company Size
Amazon Cognito
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Customer Identity and Access Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.9%
Information Technology and Services
13.6%
Financial Services
9.1%
Automotive
6.8%
Internet
4.5%
Other
50.0%
Information Technology and Services
25.0%
Business Supplies and Equipment
12.5%
Transportation/Trucking/Railroad
6.3%
Pharmaceuticals
6.3%
Marketing and Advertising
6.3%
Other
43.8%
Most Helpful Reviews
Amazon Cognito
Most Helpful Favorable Review
Verified User in Airlines/Aviation
This is really the best solution to agregate Idemtity provider and use them all in the same way
Most Helpful Critical Review
Ng Z.
Verified User in Computer Software
Documentation is all over the place. And Cognito can be broken it 2 or 3 products by itself. Getting through the documentation took me a lot of time. I am also struggling with a few API calls that seem to return some issues
SAP Customer Identity and Access Management
Most Helpful Favorable Review
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
Most Helpful Critical Review
neeraj s.
Verified User in Airlines/Aviation
nothing specific i guess the integeration is amazing
Verified User in Airlines/Aviation
This is really the best solution to agregate Idemtity provider and use them all in the same way
Joel W.
Verified User in Marketing and Advertising
As users of Registration as a Service I like the ability to manage and query all user data from Identity Storage. We are also leveraging the Single Sing On feature which works really well. Our user registration process is greatly improved from the days of...
Ng Z.
Verified User in Computer Software
Documentation is all over the place. And Cognito can be broken it 2 or 3 products by itself. Getting through the documentation took me a lot of time. I am also struggling with a few API calls that seem to return some issues
neeraj s.
Verified User in Airlines/Aviation
nothing specific i guess the integeration is amazing
Discussions
Amazon Cognito has no discussions with answers
SAP Customer Identity and Access Management has no discussions with answers
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