Compare Amazon CloudWatch and New Relic One Software 
Featured Products
At a Glance
Market Segments
Enterprise (38.9% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
No pricing available
$0.00
Amazon CloudWatch
Star Rating
(393)4.3 out of 5
Market Segments
Enterprise (38.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon CloudWatchNew Relic
Star Rating
(585)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate the real-time dashboards and distributed tracing capabilities, which help DevOps teams detect anomalies early and reduce downtime.
- Users say Amazon CloudWatch shines in its integration with AWS products, allowing for versatile connections to services like EC2 and Lambda. Reviewers highlight its ability to query logs using Log Insight and create dashboards for quick views, making it a powerful tool for managing server performance.
- According to verified reviews, New Relic's user interface is highly praised for its enhanced capabilities, enabling users to access all infrastructure-related dashboards, logs, and metrics in one place. This intuitive design contributes to a smoother user experience compared to Amazon CloudWatch.
- Reviewers mention that while Amazon CloudWatch offers solid monitoring features, it sometimes struggles with user experience, particularly in configuration challenges. Users have noted that the setup process can be less intuitive compared to New Relic's streamlined onboarding.
- G2 reviewers highlight that New Relic's reporting and visualization features are particularly strong, with customizable dashboards that provide deep insights into system performance. This capability is often seen as a significant advantage over Amazon CloudWatch's reporting tools.
- Users report that both products provide good support, but New Relic edges out slightly with higher ratings for quality of support. Reviewers appreciate the responsiveness and helpfulness of New Relic's support team, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Amazon CloudWatch
No pricing availableNew Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Free Trial
Amazon CloudWatch
No trial information availableNew Relic
Free Trial is available
Ratings
Meets Requirements
8.5
302
8.9
498
Ease of Use
8.1
302
8.4
504
Ease of Setup
8.5
160
8.7
286
Ease of Admin
8.5
148
8.5
199
Quality of Support
8.3
277
8.6
439
Has the product been a good partner in doing business?
8.7
140
8.5
191
Product Direction (% positive)
8.2
292
8.6
497
Features by Category
Operations
8.6
47
Not enough data
8.7
52
Not enough data
7.5
40
Not enough data
8.6
56
Not enough data
Cost Optimization
8.5
42
Not enough data
7.8
41
Not enough data
8.0
44
Not enough data
Administration
8.4
56
Not enough data
7.9
59
Not enough data
8.3
46
Not enough data
Agentic AI - Cloud Cost Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
9.5
23
Not enough data
9.0
20
Not enough data
9.0
22
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Management
Not enough data
8.9
19
Not enough data
9.1
22
Not enough data
8.3
19
Performance
Not enough data
9.5
21
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.6
20
Monitoring
9.0
43
8.9
89
8.6
41
8.7
91
8.2
39
8.9
86
8.7
42
9.0
89
Not enough data
8.8
21
Administration
8.9
38
8.6
85
7.2
29
8.5
81
7.9
34
8.5
77
Not enough data
8.8
20
Analysis
8.1
36
8.8
87
8.0
38
9.3
90
8.1
31
7.9
78
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
8.2
18
7.7
5
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
AI Automation - Cloud Infrastructure Monitoring
Not enough data
8.1
17
Not enough data
8.0
17
Monitoring
Not enough data
9.5
73
Not enough data
9.4
72
Not enough data
9.1
59
Not enough data
7.9
18
Management Tools
Not enough data
8.7
56
Not enough data
9.2
62
Not enough data
8.9
61
Generative AI
Not enough data
7.9
29
Not enough data
8.0
30
Agentic AI - Incident Management
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Functionality
Not enough data
9.8
11
Not enough data
10.0
10
Not enough data
9.8
14
Issue Resolution
Not enough data
9.3
14
Not enough data
9.5
14
Not enough data
9.6
12
Management
Not enough data
9.6
15
Not enough data
9.7
15
Not enough data
9.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.2
101
Not enough data
9.2
103
Not enough data
9.0
100
Monitoring and Management
Not enough data
8.8
95
Not enough data
9.1
99
Not enough data
9.2
102
Agentic AI - Log Monitoring
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Visibility
Not enough data
9.2
95
Not enough data
9.2
92
Not enough data
9.0
91
Monitoring and Management
Not enough data
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Cloud environment support
Not enough data
8.9
77
Not enough data
8.4
73
Agentic AI - Server Monitoring
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
Data Preparation
Not enough data
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Analysis
Not enough data
9.1
63
Not enough data
9.1
65
Not enough data
9.2
70
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
65
Visualization
Not enough data
9.5
74
Not enough data
9.1
66
Agentic AI - Log Analysis
Not enough data
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Monitoring
Not enough data
8.9
163
Not enough data
9.0
169
Not enough data
9.2
170
Not enough data
7.7
137
Not enough data
8.9
154
Response
Not enough data
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.5
53
Not enough data
8.7
53
Not enough data
8.5
54
Not enough data
8.4
52
Not enough data
8.2
52
Performance
Not enough data
8.6
152
Not enough data
8.5
143
Functionality
Not enough data
8.8
150
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
8.8
152
Alerts management
Not enough data
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Monitoring
Not enough data
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Automation
Not enough data
8.1
35
Not enough data
8.4
36
Analysis
Not enough data
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Issue Resolution
Not enough data
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Generative AI
Not enough data
7.3
37
Agentic AI - IT Alerting
Not enough data
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Telemetry Collection & Ingestion - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Agentic AI - Observability Software
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Visualization & Dashboards - Observability
Not enough data
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Correlation & Root Cause Analysis - Observability
Not enough data
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Scalability & Ecosystem Integration - Observability
Not enough data
8.9
16
Not enough data
8.8
16
AI Features - Observability
Not enough data
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Categories
Categories
Shared Categories
Amazon CloudWatch and New Relic are categorized as Cloud Infrastructure Monitoring
Unique Categories
Amazon CloudWatch is categorized as Cloud Cost Management
Reviews
Reviewers' Company Size
Amazon CloudWatch
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.1%
Computer Software
17.9%
Internet
6.5%
Financial Services
4.0%
Marketing and Advertising
3.4%
Other
42.0%
Information Technology and Services
25.1%
Computer Software
17.6%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.1%
Discussions
What is AWS CloudWatch metrics?
1 Comment
IO
The metrics of AWS CloudWatch are numerical data that represent the performance and state of Amazon Web Services (AWS) resources. They are collected from...Read more
What can CloudWatch monitor?
1 Comment
GM
Every resource in AWS environment and on-premises tooRead more
Amazon CloudWatch has no more discussions with answers
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
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