Compare Amazon AppStream 2.0 and Zoho Assist 
Featured Products
At a Glance
Market Segments
Enterprise (46.2% of reviews)
Small-Business (71.2% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
Amazon AppStream 2.0
Star Rating
(14)4.2 out of 5
Market Segments
Enterprise (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Amazon AppStream 2.0Zoho Assist
Star Rating
(661)4.6 out of 5
Market Segments
Small-Business (71.2% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user experience, with many praising its fast and reliable remote connections. Users appreciate the clean interface and features like unattended access and file transfer, making it a favorite for small businesses.
- Users say that Amazon AppStream 2.0 offers a solid setup experience, highlighting its ease of integration and API-driven capabilities. However, it faces challenges in user satisfaction compared to Zoho Assist, as reflected in its lower G2 Score.
- Reviewers mention that Zoho Assist's implementation process is notably quick and straightforward, with one user stating that the setup required minimal technical know-how. This ease of setup contributes to its high satisfaction ratings among users.
- According to verified reviews, Amazon AppStream 2.0's customer support is a standout feature, with users appreciating the attentiveness of the support team. However, the overall user experience is less favorable compared to Zoho Assist, which has a higher quality of support ratings.
- G2 reviewers highlight that Zoho Assist provides excellent analytics features, allowing users to gain insights into device performance. This capability is particularly beneficial for those managing multiple remote connections, enhancing overall productivity.
- Users report that while Amazon AppStream 2.0 is effective for enterprise-level applications, it may not cater as well to small businesses, which is where Zoho Assist shines with its tailored features and pricing structure, including a free tier for basic use.
Pricing
Entry-Level Pricing
Amazon AppStream 2.0
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Amazon AppStream 2.0
No trial information availableZoho Assist
Free Trial is available
Ratings
Meets Requirements
8.3
12
9.2
546
Ease of Use
8.8
12
9.3
558
Ease of Setup
8.3
8
9.3
474
Ease of Admin
7.3
8
9.3
413
Quality of Support
8.7
10
8.9
459
Has the product been a good partner in doing business?
7.7
8
9.2
399
Product Direction (% positive)
10.0
10
9.3
541
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.3
218
Not enough data
8.5
198
Not enough data
8.3
174
Not enough data
9.3
208
Not enough data
8.5
178
Not enough data
8.6
184
Maintenance
Not enough data
8.6
184
Not enough data
8.2
164
Communication
Not enough data
8.5
182
Not enough data
7.3
148
Not enough data
7.1
150
Not enough data
7.9
149
Security
Not enough data
8.7
160
Not enough data
8.7
154
Device Support
Not enough data
8.3
167
Not enough data
8.9
176
Not enough data
8.8
170
Performance
Not enough data
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
8.7
5
Feature Not Available
8.0
5
8.3
193
6.7
5
8.1
193
Not enough data
8.1
175
8.0
5
8.2
175
Not enough data
9.2
221
Not enough data
8.5
205
Platform
Not enough data
8.7
201
Not enough data
8.3
190
8.3
5
Feature Not Available
Not enough data
9.2
216
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
163
Categories
Categories
Shared Categories
Amazon AppStream 2.0 and Zoho Assist are categorized as Remote Desktop
Unique Categories
Amazon AppStream 2.0 is categorized as Other Video
Zoho Assist is categorized as ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
Amazon AppStream 2.0
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
15.4%
Higher Education
15.4%
Wireless
7.7%
Staffing and Recruiting
7.7%
Oil & Energy
7.7%
Other
46.2%
Information Technology and Services
26.2%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.0%
Alternatives
Discussions
Amazon AppStream 2.0 has no discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
