# Amazon AppStream 2.0, Remote Desktop Service vs ScreenConnect Comparison

| | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 15 | 13 | 500 | 
| **Largest Market Segment** | Enterprise (42.9% of reviews) | Mid-Market (53.8% of reviews) | Small-Business (65.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amazon AppStream 2.0

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Feature Limitations (1 reviews)

### Remote Desktop Service

**Not enough data**

### ScreenConnect

Pros:
- Ease of Use (6 reviews)
- Remote Access (6 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (13 reviews) | 8.8 (11 reviews) | 9.3 (412 reviews) | 
  | **Ease of Use** | 8.8 (13 reviews) | 8.5 (11 reviews) | 9.3 (415 reviews) | 
  | **Ease of Setup** | 8.3 (9 reviews) | Not enough data | 8.9 (340 reviews) | 
  | **Ease of Admin** | 7.3 (8 reviews) | Not enough data | 8.9 (336 reviews) | 
  | **Quality of Support** | 8.6 (11 reviews) | 8.6 (7 reviews) | 8.8 (354 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (8 reviews) | Not enough data | 9.1 (320 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 5.8 (11 reviews) | 8.6 (406 reviews) | 

---
## Pricing

### Amazon AppStream 2.0

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Remote Desktop Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | Not enough data | Feature Not Available | 
| **Remote Control** | Not enough data | Not enough data | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | Not enough data | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | Not enough data | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **ScreenConnect** | 8.8/10 | 67 |

#### Administration

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | 9.7 (52 reviews) | 
| **File Sharing** | Not enough data | Not enough data | 9.3 (43 reviews) | 
| **Session Recording** | Not enough data | Not enough data | 9.1 (39 reviews) | 
| **Unattended Remote Access** | Not enough data | Not enough data | 9.3 (50 reviews) | 
| **Multi - Session Handling** | Not enough data | Not enough data | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | Not enough data | Not enough data | 9.0 (46 reviews) | 

#### Maintenance

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Remote Reboot** | Not enough data | Not enough data | 9.4 (46 reviews) | 
| **Remote Printing** | Not enough data | Not enough data | 8.7 (34 reviews) | 

#### Communication 

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Text Chat** | Not enough data | Not enough data | 8.9 (43 reviews) | 
| **VoIP** | Not enough data | Not enough data | 7.6 (28 reviews) | 
| **Video Conference Call** | Not enough data | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | Not enough data | 8.1 (36 reviews) | 

#### Security

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 8.8 (31 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.9 (35 reviews) | 

#### Device Support

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Mobile Device Access** | Not enough data | Not enough data | 8.0 (39 reviews) | 
| **Multi-Platform Support** | Not enough data | Not enough data | 8.8 (40 reviews) | 
| **Cross-Platform** | Not enough data | Not enough data | 8.8 (40 reviews) | 

#### Performance

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 8.3 (38 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Video Control** | Not enough data | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | 7.9/10 | 6 |
| **Remote Desktop Service** | 7.9/10 | 10 |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Usage Information** | 8.7 (5 reviews) | 9.2 (8 reviews) | 8.9 (95 reviews) | 
| **Integrations** | 8.0 (5 reviews) | 9.2 (6 reviews) | 8.7 (87 reviews) | 
| **Diagnostics** | 6.7 (5 reviews) | 7.3 (5 reviews) | 8.4 (89 reviews) | 
| **Session Recording** | Not enough data | 5.8 (6 reviews) | 8.7 (78 reviews) | 
| **Session Transfer** | 8.0 (5 reviews) | 7.4 (7 reviews) | 8.9 (81 reviews) | 
| **Unattended Access** | Not enough data | 8.0 (5 reviews) | 9.3 (108 reviews) | 
| **File Sharing** | Not enough data | 7.4 (9 reviews) | Feature Not Available | 

#### Platform

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | 5.5 (7 reviews) | 9.0 (97 reviews) | 
| **Mobile Device Access** | Not enough data | 7.8 (6 reviews) | 7.8 (81 reviews) | 
| **Applications Management** | 8.3 (5 reviews) | 9.0 (8 reviews) | 7.9 (82 reviews) | 
| **Remote Device Control** | Not enough data | 9.5 (7 reviews) | 9.5 (109 reviews) | 

#### Security

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | 6.9 (6 reviews) | Feature Not Available | 
| **Device Management** | Not enough data | 8.6 (7 reviews) | 9.0 (89 reviews) | 
| **Device Enrollment** | Not enough data | 8.6 (7 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Amazon AppStream 2.0 (1):** [Other Video Software](https://www.g2.com/categories/other-video)


**Unique to ScreenConnect (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Support Software](https://www.g2.com/categories/remote-support), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon AppStream 2.0 | Remote Desktop Service | ScreenConnect | 
|---|---|---|---|
| **Small-Business** | 28.6% | 38.5% | 65.9% | 
| **Mid-Market** | 28.6% | 53.8% | 31.2% | 
| **Enterprise** | 42.9% | 7.7% | 2.9% | 

### By Industry

#### Amazon AppStream 2.0

- **Hospital & Health Care:** 14.3%
- **Higher Education:** 14.3%
- **Wireless:** 7.1%
- **Staffing and Recruiting:** 7.1%
- **Package/Freight Delivery:** 7.1%
- **Oil & Energy:** 7.1%
- **Information Technology and Services:** 7.1%
- **Health, Wellness and Fitness:** 7.1%
- **E-Learning:** 7.1%
- **Education Management:** 7.1%
- **Other:** 14.3%

#### Remote Desktop Service

- **Computer Software:** 23.1%
- **Telecommunications:** 7.7%
- **Staffing and Recruiting:** 7.7%
- **Retail:** 7.7%
- **Professional Training & Coaching:** 7.7%
- **Oil & Energy:** 7.7%
- **Mining & Metals:** 7.7%
- **Mental Health Care:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Other:** 7.7%

#### ScreenConnect

- **Information Technology and Services:** 42.9%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 26.8%

---
## Alternatives

### Alternatives to Amazon AppStream 2.0

- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) — 4.5/5 stars (140 reviews)
- [Citrix Gateway](https://www.g2.com/products/citrix-gateway/reviews) — 4.0/5 stars (74 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) — 4.6/5 stars (17 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)

### Alternatives to Remote Desktop Service

- [Parsec](https://www.g2.com/products/parsec/reviews) — 4.7/5 stars (26 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3937 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (692 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)

---
## Top Discussions

### Amazon AppStream 2.0

No discussions available for this product.

### Remote Desktop Service

No discussions available for this product.

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-appstream-2-0-vs-remote-desktop-service-vs-screenconnect)