# Amazon AppStream 2.0, Remote Desktop Service vs Citrix Gateway Comparison

| | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Star Rating** | 4.1 out of 5 | 4.3 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 15 | 13 | 74 | 
| **Largest Market Segment** | Enterprise (42.9% of reviews) | Mid-Market (53.8% of reviews) | Enterprise (55.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Amazon AppStream 2.0

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)

Cons:
- Feature Limitations (1 reviews)

### Remote Desktop Service

**Not enough data**

### Citrix Gateway

Pros:
- Easy to Access (1 reviews)
- Security Focus (1 reviews)

Cons:
- Setup Difficulties (1 reviews)

---
## Ratings Comparison
| Rating | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (13 reviews) | 8.8 (11 reviews) | 8.6 (53 reviews) | 
  | **Ease of Use** | 8.8 (13 reviews) | 8.5 (11 reviews) | 8.5 (54 reviews) | 
  | **Ease of Setup** | 8.3 (9 reviews) | Not enough data | 7.6 (16 reviews) | 
  | **Ease of Admin** | 7.3 (8 reviews) | Not enough data | 7.0 (9 reviews) | 
  | **Quality of Support** | 8.6 (11 reviews) | 8.6 (7 reviews) | 7.6 (44 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.7 (8 reviews) | Not enough data | 8.3 (8 reviews) | 
  | **Product Direction (% positive)** | 10.0 (10 reviews) | 5.8 (11 reviews) | 5.7 (52 reviews) | 

---
## Pricing

### Amazon AppStream 2.0

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Remote Desktop Service

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Citrix Gateway

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Single Sign-On (SSO)

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **Citrix Gateway** | 8.2/10 | 18 |

#### Authentication Options

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Authentication User experience** | Not enough data | Not enough data | 8.7 (17 reviews) | 
| **Supports Required Authentication systems** | Not enough data | Not enough data | 9.1 (16 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 8.0 (16 reviews) | 
| **Supports Required Authentication Methods/Protocols** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Federation/SAML support (idp)** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Federation/SAML support (sp)** | Not enough data | Not enough data | 7.7 (11 reviews) | 

#### Access Control Types

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Endpoint access** | Not enough data | Not enough data | 8.7 (13 reviews) | 
| **Local Access** | Not enough data | Not enough data | 9.0 (14 reviews) | 
| **Remote Access** | Not enough data | Not enough data | 8.2 (14 reviews) | 
| **Partner Access** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Supports BYOD users** | Not enough data | Not enough data | 6.8 (10 reviews) | 

#### Administration

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Ease of installation on server** | Not enough data | Not enough data | 8.2 (13 reviews) | 
| **Password Policy Enforcement** | Not enough data | Not enough data | 8.8 (13 reviews) | 
| **Administration Console** | Not enough data | Not enough data | 8.6 (13 reviews) | 
| **Ease of connecting applications** | Not enough data | Not enough data | 8.2 (14 reviews) | 
| **Self Service Password Administration** | Not enough data | Not enough data | 7.7 (13 reviews) | 

#### Platform

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Multiple Operating system support** | Not enough data | Not enough data | 7.7 (11 reviews) | 
| **Multi-Domain Support** | Not enough data | Not enough data | 8.2 (13 reviews) | 
| **Cross Browser support** | Not enough data | Not enough data | 7.4 (13 reviews) | 
| **Fail over protection** | Not enough data | Not enough data | 7.8 (12 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.6 (12 reviews) | 
| **Auditing** | Not enough data | Not enough data | 8.3 (12 reviews) | 
| **Third Party Web Services support** | Not enough data | Not enough data | 8.3 (11 reviews) | 

### Network Access Control (NAC)

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | N/A | N/A |
| **Remote Desktop Service** | N/A | N/A |
| **Citrix Gateway** | 8.8/10 | 11 |

#### Data

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Data Protection** | Not enough data | Not enough data | 8.7 (10 reviews) | 
| **Remote Access** | Not enough data | Not enough data | 8.5 (9 reviews) | 
| **Network Access** | Not enough data | Not enough data | 8.7 (10 reviews) | 

#### Network

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | 9.2 (10 reviews) | 
| **Scaling** | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Audit** | Not enough data | Not enough data | 8.5 (9 reviews) | 

#### Logistics

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Processes** | Not enough data | Not enough data | 9.1 (9 reviews) | 
| **Blockage** | Not enough data | Not enough data | 9.0 (8 reviews) | 
| **IoT** | Not enough data | Not enough data | 8.3 (6 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **Amazon AppStream 2.0** | 7.9/10 | 6 |
| **Remote Desktop Service** | 7.9/10 | 10 |
| **Citrix Gateway** | 8.0/10 | 42 |

#### Administration

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Usage Information** | 8.7 (5 reviews) | 9.2 (8 reviews) | 8.4 (31 reviews) | 
| **Integrations** | 8.0 (5 reviews) | 9.2 (6 reviews) | 8.5 (32 reviews) | 
| **Diagnostics** | 6.7 (5 reviews) | 7.3 (5 reviews) | 7.7 (29 reviews) | 
| **Session Recording** | Not enough data | 5.8 (6 reviews) | 7.9 (25 reviews) | 
| **Session Transfer** | 8.0 (5 reviews) | 7.4 (7 reviews) | 8.0 (25 reviews) | 
| **Unattended Access** | Not enough data | 8.0 (5 reviews) | 8.0 (27 reviews) | 
| **File Sharing** | Not enough data | 7.4 (9 reviews) | 7.9 (31 reviews) | 

#### Platform

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Cross-Platform Access** | Not enough data | 5.5 (7 reviews) | 8.2 (32 reviews) | 
| **Mobile Device Access** | Not enough data | 7.8 (6 reviews) | 6.5 (24 reviews) | 
| **Applications Management** | 8.3 (5 reviews) | 9.0 (8 reviews) | 8.3 (33 reviews) | 
| **Remote Device Control** | Not enough data | 9.5 (7 reviews) | 8.4 (30 reviews) | 

#### Security

| Feature | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Remote Wipe** | Not enough data | 6.9 (6 reviews) | 8.0 (27 reviews) | 
| **Device Management** | Not enough data | 8.6 (7 reviews) | 8.3 (28 reviews) | 
| **Device Enrollment** | Not enough data | 8.6 (7 reviews) | 7.9 (26 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Amazon AppStream 2.0 (1):** [Other Video Software](https://www.g2.com/categories/other-video)


**Unique to Citrix Gateway (2):** [Network Access Control Software](https://www.g2.com/categories/network-access-control-nac), [Single Sign-On (SSO) Solutions](https://www.g2.com/categories/single-sign-on-sso)


---
## Reviewer Demographics

### By Company Size

| Segment | Amazon AppStream 2.0 | Remote Desktop Service | Citrix Gateway | 
|---|---|---|---|
| **Small-Business** | 28.6% | 38.5% | 5.9% | 
| **Mid-Market** | 28.6% | 53.8% | 38.2% | 
| **Enterprise** | 42.9% | 7.7% | 55.9% | 

### By Industry

#### Amazon AppStream 2.0

- **Hospital & Health Care:** 14.3%
- **Higher Education:** 14.3%
- **Wireless:** 7.1%
- **Staffing and Recruiting:** 7.1%
- **Package/Freight Delivery:** 7.1%
- **Oil & Energy:** 7.1%
- **Information Technology and Services:** 7.1%
- **Health, Wellness and Fitness:** 7.1%
- **E-Learning:** 7.1%
- **Education Management:** 7.1%
- **Other:** 14.3%

#### Remote Desktop Service

- **Computer Software:** 23.1%
- **Telecommunications:** 7.7%
- **Staffing and Recruiting:** 7.7%
- **Retail:** 7.7%
- **Professional Training & Coaching:** 7.7%
- **Oil & Energy:** 7.7%
- **Mining & Metals:** 7.7%
- **Mental Health Care:** 7.7%
- **Marketing and Advertising:** 7.7%
- **Information Technology and Services:** 7.7%
- **Other:** 7.7%

#### Citrix Gateway

- **Information Technology and Services:** 16.2%
- **Hospital & Health Care:** 8.8%
- **Consumer Services:** 7.4%
- **Accounting:** 5.9%
- **Banking:** 5.9%
- **Insurance:** 4.4%
- **Management Consulting:** 4.4%
- **Telecommunications:** 4.4%
- **Marketing and Advertising:** 2.9%
- **Pharmaceuticals:** 2.9%
- **Other:** 36.8%

---
## Alternatives

### Alternatives to Amazon AppStream 2.0

- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) — 4.5/5 stars (140 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) — 4.6/5 stars (17 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)

### Alternatives to Remote Desktop Service

- [Parsec](https://www.g2.com/products/parsec/reviews) — 4.7/5 stars (26 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)

### Alternatives to Citrix Gateway

- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3959 reviews)
- [Apache Guacamole](https://www.g2.com/products/apache-guacamole/reviews) — 4.6/5 stars (17 reviews)
- [BeyondTrust Remote Support](https://www.g2.com/products/beyondtrust-remote-support/reviews) — 4.7/5 stars (384 reviews)
- [MobaXTerm](https://www.g2.com/products/mobaxterm/reviews) — 4.6/5 stars (109 reviews)
- [Zscaler Private Access](https://www.g2.com/products/zscaler-private-access/reviews) — 4.4/5 stars (136 reviews)
- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1227 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (909 reviews)

---
## Top Discussions

### Amazon AppStream 2.0

No discussions available for this product.

### Remote Desktop Service

No discussions available for this product.

### Citrix Gateway

- Title: [Is Citrix gateway a VPN?](https://www.g2.com/discussions/is-citrix-gateway-a-vpn) — 1 comment
  > **Top comment:** "It's more than vpn it provides contextual sso without vpn"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/amazon-appstream-2-0-vs-remote-desktop-service-vs-citrix-gateway)