Compare Altitude Xperience vs Verint Monet WFO

See this
comparison of Altitude Xperience vs. Verint Monet WFO
based on data from user reviews. Altitude Xperience rates 4.0/5 stars with 32 reviews. Verint Monet WFO rates 3.8/5 stars with 8 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
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Altitude Xperience
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Contact us for pricing
Free Trial
Verint Monet WFO
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.8
8.5
Ease of Use
Ease of Use
7.8
6.5
Ease of Setup
Ease of Setup
7.3
Not enough data available
Ease of Admin
Ease of Admin
7.4
Not enough data available
Quality of Support
Quality of Support
7.0
8.1
Ease of Doing Business With
Ease of Doing Business With
7.7
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
6.6
2.7
Meets Requirements
Altitude Xperience
7.8
Verint Monet WFO
8.5
Ease of Use
Altitude Xperience
7.8
Verint Monet WFO
6.5
Ease of Setup
Altitude Xperience
7.3
Verint Monet WFO
Not enough data available
Ease of Admin
Altitude Xperience
7.4
Verint Monet WFO
Not enough data available
Quality of Support
Altitude Xperience
7.0
Verint Monet WFO
8.1
Ease of Doing Business With
Altitude Xperience
7.7
Verint Monet WFO
Not enough data available
Product Direction (% positive)
Altitude Xperience
6.6
Verint Monet WFO
2.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
3.1%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.4%
62.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
62.5%
25.0%
Altitude Xperience
Small-Business
3.1%
Mid-Market
34.4%
Enterprise
62.5%
Verint Monet WFO
Small-Business
12.5%
Mid-Market
62.5%
Enterprise
25.0%

Reviewers' Industry

 
Banking
18.8%
Internet
25.0%
 
Telecommunications
12.5%
Financial Services
25.0%
 
Information Technology and Services
12.5%
Public Relations and Communications
12.5%
 
Outsourcing/Offshoring
9.4%
Information Technology and Services
12.5%
 
Retail
6.3%
Gambling & Casinos
12.5%
 
Other
40.6%
Other
12.5%
Altitude Xperience
Banking
18.8%
Telecommunications
12.5%
Information Technology and Services
12.5%
Outsourcing/Offshoring
9.4%
Retail
6.3%
Other
40.6%
Verint Monet WFO
Internet
25.0%
Financial Services
25.0%
Public Relations and Communications
12.5%
Information Technology and Services
12.5%
Gambling & Casinos
12.5%
Other
12.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GARFIELD H.
Internal Consultant

I like the new architecture of the product, with the concept of services and a central contact profile. Sweet!

User in Internet

Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall...

Most Helpful Critical Review
Most Helpful Critical Review
Administrator

Downtime happens due to application weirdness and hotfixes are not given in a effective manner. Every time we have to upgrade the version.

Administrator in Information Technology and Services
Administrator in Information Technology and Services

- Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes.

 
Altitude Xperience
Most Helpful Favorable Review
GARFIELD H.
Internal Consultant

I like the new architecture of the product, with the concept of services and a central contact profile. Sweet!

Most Helpful Critical Review
Administrator

Downtime happens due to application weirdness and hotfixes are not given in a effective manner. Every time we have to upgrade the version.

Verint Monet WFO
Most Helpful Favorable Review
User in Internet

Monet live has ways to automate workflow which can be really helpful because it has monitoring, analytics, and performance indicators that they keep track of. It also tracks the amount of calls and calls coming in and can compare this with your overall...

Most Helpful Critical Review
Administrator in Information Technology and Services
Administrator in Information Technology and Services

- Difficult to do bulk changes/updates for multiple staff - Cannot keep prior year's data and automatically calculate new year's vacation/sick days - Cannot make changes on the fly on main screens. You have to enter the person's profile to make the changes.

Screenshots

 
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Altitude Xperience
Verint Monet WFO

Videos

 

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Altitude Xperience

We have some videos with business cases to help you understand how Altitude Xperience can work for you.

Verint Monet WFO
No videos provided
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